Mark Whalen Email and Phone Number
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Top-performing Business Systems Director, Program/Project Manager and IT Business Partner with 20 years of experience and a track record of successfully delivering business technology solutions and value. PMP and CSM certified with the ability to develop business and technology investment road maps to support company growth and objectives and to improve business operations through more effective use of technology.AREAS OF EXPERTISEIS Management | IT Business Partnership | Project Management | IT Strategy and Road Mapping Salesforce Sales Cloud | CRM Systems | Marketing Automation Platforms | Business Intelligence SystemsBusiness Process Improvement | Product Ownership | Vendor Management | Agile and Waterfall SELECTED ACCOMPLISHMENTS• As an IT Business Partner, engaged with leadership and key stakeholders to create strategic road maps regarding business systems for the Cengage Global Business group, which accounted for over 500M in revenue.• Co-program manager for the oversight and delivery of a 6M/two-year program, to drive improvements for Go-To-Market processes and systems, including lead generation, customer success, web and sales enablement areas.• Developed business case and persuaded executives of the importance and criticality of moving from a home-grown CRM and customer support systems, to Salesforce Sales and Service Clouds. Responsible for evaluation and selection of consulting partners for implementations and helped drive the overall initial Salesforce roadmap.• Product owner for a 300 user Sales cloud implementation that was implemented on time and on budget, which resulted in 20% efficiency improvement for Sales reps.• Sr. Project Manager for Salesforce’s Pardot marketing automation and Marketing Cloud (ExactTarget) implementations with integrations with Salesforce CRM. These systems provided increased Sales efficiencies, improved lead quality while providing marketing ROI metrics that were critical to determining effectiveness.• Managed Gemini Consulting’s international financial systems that processed over 750M in revenue, with a staff of eight, to ensure a timely monthly close, financial accuracy, data integrity and overall client satisfaction. SoftwareSalesforce.com Sales Cloud; Pardot; ExactTarget (Marketing Cloud); Eloqua; vPlaybook; Business Intelligence; Business Objects; Cognos; Tableau; Concur; Microsoft Project; Visio; Oracle; SQL; Zoom; Calendly; Jira; AhaITILV4 Certified
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Business Application ManagerCenter For EcotechnologyKissimmee, Fl, Us
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Business Application ManagerCenter For Ecotechnology Oct 2021 - PresentNorthampton, Ma, Us• Responsible for business systems implementation and improvements (Salesforce, NetSuite, Shopify) for the organization. Negotiate SOWs and managed relationships of consulting agencies performing the work.• Implemented business request governance process, Agile methodology and Jira. -
Program ManagerIrobot Nov 2020 - Sep 2021Bedford, Massachusetts, UsProgram manager for a large direct to consumer (DTC) transformation effort. Projects under the program include the implementation of Salesforce Service and Marketing Clouds as well as Interaction Studio. My program management responsibilities include defining, planning, staffing, managing, reporting on, and closing complex programs• As Program Manager, successfully drove outcomes against several Direct to Consumer (DTC) Transformation Program initiatives, including Global Salesforce Marketing and Service cloud implementations.• Led selection of and onboarded implementation partners; Negotiated SOWs and managed relationships. • Project managed SF Marketing Cloud, Interaction Studio, and Social Studio implementations.• Worked closely with business function and IT directors on fine tuning and implementing roadmaps.• Ran governance for DTC activities, including team meetings, prioritization, and sponsor’s meetings.• Drove more effective use of Jira and helped improve agile processes with formalized RACIs. -
Self EmployedSelf Employed Apr 2020 - Oct 2020Satellite Beach, Florida, Us -
Director, It Business PartnerCengage Learning Aug 2016 - Oct 2019Support customers overall business goals and to find ways to solve business challenges through technology.• Worked closely across Sales, Marketing and Customer Service/Support to define and execute on technology roadmaps and tactical initiatives for CRM and Ecommerce, all while managing customers’ expectations.• As a Technology Solutions Partner, engaged with leadership and key stakeholders to create strategic roadmaps regarding business systems for the Cengage Global Business group, which accounted for over 500M in revenue.• Co-program manager for the oversight and delivery of a 6M/two-year program, to drive improvements for Go-To-Market processes and systems, including lead generation, customer success, web and sales enablement areas.• Developed business case and persuaded executives of the importance and criticality of moving from a home-grown CRM and customer support systems, to Salesforce Sales and Service Clouds. Responsible for evaluation and selection of consulting partners for implementations and helped drive the overall initial Salesforce roadmap.• Product owner for a 300 user Sales cloud implementation that was implemented on time and on budget, which resulted in 20% efficiency improvement for Sales reps.• B2B and B2C eCommerce liaison between product owner and my customers.• Collaborated with enterprise architects and engineering leads to drive towards meaning technology solutions. -
Sr. Project ManagerState Street Global Advisors Nov 2013 - Jun 2016Boston, Massachusetts, Us• Implemented Pardot, a marketing automation solution and ExactTarget (Salesforce Marketing Cloud) with integration with Salesforce.com. Project managed the implementations, including deliverability testing and effectively worked with legal/compliance on data privacy regulatory matters.• Designed the Salesforce Leads module that improved the lead qualification process by 25%.• Drove and facilitated CRM data quality initiatives that led to greater trust in the data by Sales. -
Independent Business Owner And ConsultantMark Whalen Photography / Mark Whalen Consulting Jan 2007 - Oct 2013• Led business and technology projects for a small community bank. Projects included: On-line banking implementation; Intranet and Board of Director Portal; Revamped entire leadership and board reports.• Provided photography services for all occasions.
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Is ManagerCognos (Now Ibm) 2002 - 2006Armonk, New York, Ny, UsLed team that developed, implemented and supported cost effective business applications. Provided overall leadership and strategic and tactical direction and led business process improvement activities. • IT Project Manager for an Eloqua marketing automation system that replaced 5 different disparate systems and aligned Salesforce.com and the marketing system onto a single CRM system.• Directed research and implementation of new systems, including: Concur expense, Workflow applications and several ASP services that resulted in increased efficiency, productivity and improved controls.• Project Manager for Concur Expense implementation for 1,000 employees. Gathered business requirements, designed testing approach and provided end user documentation and training.• Took over a troubled sales compensation system implementation. Identified key issues causing delays and revised the project plan and managed the project to a successful completion with an ROI of just two years.• Formulated and managed custom workflow solutions that replaced manual and informal processes which resulted in enhanced auditing controls, increased timeliness and improved efficiencies. -
Director, Financial Information SystemsDigitas 2000 - 2001Boston, Massachusetts, UsManaged and led a team of five to maintain and improve all aspects of Digitas’ financial, activity management, and other internal systems including all facets of reporting and decision support systems.• Project Manager and designer of data warehouse and business intelligence solutions for several companies that resulted in significant time savings while exceeding client expectations.• Designed and developed a Financial Dashboard System used by over 200 people. The system improved management’s decision-making process via the centralization and timeliness of all KPIs.• Designed AR tracking, Staffing, Investor Relations Applications that led to the elimination of manual and time-consuming systems.• Implemented enhancements to improve the Lawson Financial Systems, such as changes to the revenue recognition and AP processes/systems that reduced time by 50%. -
Financial Systems ManagerGemini Consulting (A Capgemini Company) 1994 - 2000Paris, France, FrReported to the CFO as manager of Gemini’s international financial systems which were used in ten countries and supported $750M in revenue. Supported the managerial and statutory accounting systems as well as the financial data mart reporting system while overseeing vendor relationships and contracts.• As the architect, developed and implemented a financial data mart using Oracle and Business Objects. Data extraction, conversion and modeling were used for this financial reporting system.• Designed applications, such as, Automated Time and Expense, Expense Auditing, Multiple-State Payroll Deductions and Report Systems. • Planned and led an acquired 500 employee company successfully onto Gemini’s financial system.
Mark Whalen Education Details
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Bentley UniversityInformation Systems
Frequently Asked Questions about Mark Whalen
What company does Mark Whalen work for?
Mark Whalen works for Center For Ecotechnology
What is Mark Whalen's role at the current company?
Mark Whalen's current role is Business Application Manager.
What is Mark Whalen's email address?
Mark Whalen's email address is ma****@****ine.org
What is Mark Whalen's direct phone number?
Mark Whalen's direct phone number is +161755*****
What schools did Mark Whalen attend?
Mark Whalen attended Bentley University.
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