Mark Whiteman Email & Phone Number

As the APAC Director of Customer Experience at Point of Rental Software, I lead a team of professionals who are passionate about delivering exceptional service and solutions to our clients in the equipment rental industry. With over 15 years of experience in SAAS, customer success, implementation, and professional services, I have developed a deep understanding of the rental market dynamics, customer needs, and best practices in CRM. I have also contributed to multiple projects and initiatives that have enhanced the quality, efficiency, and scalability of our products and services, as well as increased customer satisfaction, loyalty, and retention. My core competencies include customer relationship management, project management, team leadership, stakeholder engagement, and data analysis. I am motivated by the mission of Point of Rental to empower rental businesses with innovative and user-friendly software that helps them grow and succeed. I am also committed to fostering a culture of collaboration, diversity, and learning within my team and across the organisation.