Key responsibilities and activities• deliver on strategies and targets in the key portfolio of Government, Higher Education and Health sector.• end to end new business planning, account management, development and execution of customised executive education programs• lead and manage the writing and presentation of successful executive education proposals and bids with a multi-disciplinary team to design, deliver, manage and evaluate each program.• represent MBS at various events and speaking engagements

ProBono work in support of this important industry.As an NED my primary function was to lead a team of industry experts and other academic professionals to determine RMIA's Education Strategy and to support the execution of that in their operations.Key areas included RMIA Qualification Development, Body of Knowledge currency, Member Certification Standards and Assessment, policy development for CPD and Accredited Education.

Led the submission and eventual development of a $2.35 million award from Australian Government’s Cyber Security Skills Partnership Innovation Fund. Led the University and seven industry partners to lift Australia’s cyber security capability through the provision of new skills and employment, with outcomes and activities as broad as • developing more than 40 new micro-credential programs in collaboration with School of Engineering and Mathematical Sciences faculty and leadership, industry and academic partners• engaging more than 80,000 high school students about cybersecurity concepts (AISA award short listed 2024)• developing cyber work placement programs for exposed industries including SMEs, fintech and for critical infrastructure, including in regional Australia.

• Strategise, develop, validate, nurture and deliver on a B2B pipeline across the University• Lead the implementation and management of effective B2B sales and service cycles, to increase new and existing industry partners of choice. • Lead a BRM team to identify opportunities, build relationships and drive sales growth across multiple industries and private, international, NFP and Government bodies• Utilise and relate with all facets of the University to build a loyal B2B customer base and ensure strong mutually beneficial options. Including innovative methods to fully integrate our academic and research capabilities, and other competitive advantages.

Leading business development for Aus-NZ international and domestic intermediaries, and Government clients. Grew the corporate professional development portfolio for new and existing clients. Using my insights from previous positions, I took a hearts and minds approach to combine an educational perspective with industry knowledge to advise clients on the key issues and changes they faced, and how to address them through professional development. These include the ANZIIF-NIBA Agreement, FOFA regulation, ongoing disruptive customer and insurer trends, disintermediation, IoT and blockchain technology, the sharing economy and other innovative risk-transfers.

I implemented national sales and service strategies and developed best practice broking service and operations models for 30 branches and 750 employees. This was undertaken by analysing business data and trends, hands-on project management and proactive stakeholder engagement. I created and analysed new business performance data, prioritized corrective action in critical areas of the organisation such as sales, expenditure and budgets; and a proactive change-agent achieved cross-regional interaction and knowledge-sharing across functional teams.Results included increased client retention, new business sales through managing targeted outbound campaigns,significant salary on-cost savings and improved client services.Key projects included: championing NPS data and results to shift from a task-oriented to a client-centric focus, simultaneously using client insights to identify new and retain existing clients; improving client retention by introducing client contact standards based on industry, revenue and white space opportunities; and identified and led process re-engineering initiatives which increased business efficiency through core systems improvements and process modifications.

I led an ambitious corporate sales and service program to expand into new financial service companies and government bodies throughout Australasia. I undertook market analysis and consulted with clients to identify trends and opportunities to design, sell and service customised products and services. I successfully lobbied state government bodies in WA, NSW and Victoria to provide new funding models for the industry; and successfully propositioned and sold the largest single-contract Workers Compensation education program in Australia.Other key outcomes included year on year top line corporate sales revenue growth; establishment of strategic partnership agreements with clients and coopetition with other education providers to deliver profitable and mutually beneficial bespoke programs. I also led ANZIIF teams to manage all front-line facets of the client experience. By introducing benchmark indicators against industry leading organisations,this resulted in the highest standards of customer service excellence as measured by independent client surveys, executive feedback and third party audits.

Managed the Dowd Direct Service Level Agreements and KRA's for multiple corporate clients. Maximised centre productivity by reducing or removing non value-add activities. Changed the culture from being task oriented to client-focussed. Prepared and managed one centre to merge locations with another with no discernible impact to client services. Key outcomes include:introduction of new call centre technology resulting in new internet sales channels, more successful outbound service campaigns, and productivity gains through a paperless environment; decreasing call reluctance and increasing participation in new sales campaigns; successful relocation, merge and restructure of dual call centres on time and within budget.

Leading training and coaching to 1,200 service agents in five ATO contact centres of 30 to 200 seats each. Supporting the introduction and implementation of the GST and ABN to all Australian small businesses.

Hired in the very first FOXTEL team to provide sales & service. Trained as a Team Coach before another promotion to Team Leader.