Mark Hayes

Mark Hayes Email and Phone Number

General Manager @ AC Element Norterra Hotel
Phoenix, AZ, US
Mark Hayes's Location
Phoenix, Arizona, United States, United States
Mark Hayes's Contact Details

Mark Hayes personal email

Mark Hayes phone numbers

About Mark Hayes

I'm a seasoned Manager with 9 years' experience managing in the Hospitality Industry. I'm passionate about utilizing teamwork to exceed objectives while building memorable experiences for our guests and employees.The last 5 years I have enjoyed helping grow Graduate Hotel Collection from their first location in Tempe, AZ, to their now 22 locations. I focused on creating and implementing standards and opperating procedures in Tempe that ultimately lead to task force support for the fastest growing independent hotel collection in history. As General Manager I established Graduate Tempe as a leader by improving RevPAR and GOP through dedicated efforts in Market Segmentation with focus on long term revenue strategy changes, forging University relationships, and utilized emotional intelligence to improve our employee experience and ultimately exceed our ownership and investor objectives. I've been recognized by Graduate Hotels 2 years in a row for my Creativity in Marketing and by Tempe Tourism Office for my community partnerships.When I'm not Generally Managing, I enjoy eating my way around new destinations, improving old recipes, continuing education, hanging out with friends and family in downtown Phoenix, and watching documentaries.Much like the rest of our industry, due to Covid-19 I'm currently seeking new opportunities in Hospitality, so if you'd like to work together or just looking to chat, feel free to contact me.

Mark Hayes's Current Company Details
AC Element Norterra Hotel

Ac Element Norterra Hotel

View
General Manager
Phoenix, AZ, US
Website:
chrco.com
Employees:
704
Mark Hayes Work Experience Details
  • Ac Element Norterra Hotel
    General Manager
    Ac Element Norterra Hotel
    Phoenix, Az, Us
  • Crescent Hotels & Resorts
    General Manager
    Crescent Hotels & Resorts Jul 2020 - Present
  • Graduate Tempe Hotel
    General Manager
    Graduate Tempe Hotel May 2015 - Mar 2020
    United States
  • Ocean Properties
    Director Of Rooms & Interim Gm
    Ocean Properties Jul 2012 - May 2015
    Phoenix, Arizona Area
  • Bbmedia Llc
    Operations Manager & Accountant
    Bbmedia Llc Oct 2006 - Dec 2012
    United States
    Specialized in Affiliate Management, Marketing, Accounting, and Human Resources.Managed various aspects of the company including office communications, employees, accounting, human resources, and branding. Set up and maintained Quickbooks and acted as the financial treasurer controlling all company funds, assets, financial reports, budgets, invoices, and accounts receivable.Set up and monitored multiple merchant accounts both for both tangible and intangible goods purchased via the internet.Created and maintained an affiliate program that encouraged collaboration between our company and traffic engines. I negotiated trades in internet traffic with similar companies to cross sell products and improve profitability. I also actively participated in the trouble shooting issues that involved our affiliate site, program, or servers.Implemented and maintained general Human Resources such as hiring, training, payroll, and health care. I also introduced a code of ethics and employee handbook to promote a stuctured and safe enviornment in the work place.Using photoshop and my web design/css skills, I designed several webpages on my own. This allowed me to effectively work with web design companies on more complicated projects.Under contract, I'm still representing and supervising BBM LLC's accounting and Tax Preparation, as well as General Business Management Consulting.
  • All States Tax & Accounting Llc
    Manager
    All States Tax & Accounting Llc Oct 2009 - Aug 2010
    Specialized in High Profile Account Management while Developing Company Policy, Marketing, Employee, and Affiliate Management.Developed a digital archiving system, that allowed the Accounting Firm to transform storage square footage in to office space. This greatly reduced the time and expense in handling paperwork, and is on track to pay for the transition before the year is out. Improved both Client & Project Management capabilities, Email, and Shared Calendar capabilities through implementing Exchange server and Microsoft share point. This allowed employees to respond quickly to client's needs regardless of the employee's location. Managed Client's businesses when necessary. My services often included Human Resources, Payroll, Scheduling, Delegation of tasks, and Financial Oversight. I often was required to respond and act on behalf of clients when dealing with Government Agencies. I assisted Clients in properly setting up their Accounting Practices, software, and providing training to their employees.Executed Tax preparation as well as Audits by learning their industry specific software, as well as personally executing and/or delegating the sorting of records, receipts, etc. These large amounts of both digital and physical data were then made available to the client or analyzed to support IRS Audits.
  • Gap Inc./Old Navy
    Logisitics Manger
    Gap Inc./Old Navy Jun 2006 - Dec 2007
    Specialized in brand development and Strong leadership, to increase sales without sacrificing customer service as a team.I worked with a team of 14 direct reports, as well as controlled the entire store's average of 54 Customer Service Employees for several hours per shift. Developed a new Store branding strategy using complex statistics systems, Dramatically increased the customer service ratings in the areas of: Customer Satisfaction, Store Cleanliness, Clothing Presentation, and Ability to find the size and color. Raised the stores corporate standing from a Target Store To A Flagship Store.Lead Corporate Officers through stores accurately identifying stock amounts on hand, sales, AVG Sales Price, Units sold per day, and its up-stock/replenishment. I explained through Corporate reports were our opportunities as a team were. My resolutions, based on creativity and sales often lead to changes in Company Algorithms that ultimately affected Store Hours and logistics, creating strength and Financial Growth.
  • Trans World Entertainment
    Assistant Manager & Store Manager
    Trans World Entertainment Jun 2005 - Sep 2006
    I worked to increase sales & traffic through the proper merchandising of product, enforcing company policy, as well as introducing and maintaining New Employee work ethics and methods of motivation. I worked both from my home store, as well as other stores in the district.I typically managed about 6 employees at any given time.I completed training to be a store manager in May 2006. For three months prior to my departure, I transfered to Gilbert, AZ to run a Brand New Warehouse Music Store including its immediate transition to the brand: For Your Entertainment (F.Y.E.)Skills Utilized: Problem Solving, Customer Service & Retention, Point of Sales, Inventory Management, Communication Skills, Sales Training, Customer Support, and General Management.
  • Dillards
    Rotational Sales Manager
    Dillards Jan 2005 - Jun 2005
    I rotated through different sales areas within the Men's department every two weeks to over see product merchandising, merchandise orders, easurements for tailored suits, perform customer service, and oversee part time employees. I learned to merchandise product using both corporate materials and adapting them to our actual configuration or fixtures.I was among the Top 3 sales performer for Men’s Department.

Mark Hayes Skills

Customer Service Leadership Hiring Problem Solving Budgets Inventory Management Management Training Customer Satisfaction

Mark Hayes Education Details

Frequently Asked Questions about Mark Hayes

What company does Mark Hayes work for?

Mark Hayes works for Ac Element Norterra Hotel

What is Mark Hayes's role at the current company?

Mark Hayes's current role is General Manager.

What is Mark Hayes's email address?

Mark Hayes's email address is ma****@****ail.com

What is Mark Hayes's direct phone number?

Mark Hayes's direct phone number is +160355*****

What schools did Mark Hayes attend?

Mark Hayes attended Scottsdale Community College, Sinagua High School.

What skills is Mark Hayes known for?

Mark Hayes has skills like Customer Service, Leadership, Hiring, Problem Solving, Budgets, Inventory Management, Management, Training, Customer Satisfaction.

Who are Mark Hayes's colleagues?

Mark Hayes's colleagues are Kokou Vossah, Jenniffer Tang, Stephanie Mchale, Kendall Gourdine, Carrie Wells, Crme, Chia, Dazil Sampson, Jaime Ruiz.

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