Mark Farrell Email & Phone Number

Stoke-On-Trent, Gb

Stoke-On-Trent, United Kingdom

Provides on site Field Services and support to Cargill Meats Europe (UK) Limited (Wolverhampton, Balliol). Also providing IT Solutions to individuals and Small Businesses in the Staffordshire area and beyond.

Nottingham, United Kingdom

Led a small team of Deployment Technicians who deployed Windows 7 and company specific apps onto user machines which previously had Windows XP, successfully ensuring all user data was backed up and all user apps and settings were transferred successfully to the new machines or builds. Performed daily reports and monitored progress of the deployment for each evening shift.

Staffordshire, Cheshire, Lancashire, Shrewsbury & Telford

Self-Employed Mobile Dell Warranty Break / Fix Engineer DCSE (Dell Certified Systems Expert) covering Stoke-on-Trent, Crewe, Stafford, Cheshire and Manchester areas providing hardware replacement & repairs to Dell Laptops, Desktops and Printers.

Responsible for the production and assembly of bespoke tender documentation bids for cleaning and environmental services within the North Division, working in close collaboration with the Sales Administration Manager, Business Development Managers and the Regional Sales Director. The geographical area covered by the Region included Northern England, Scotland and Northern Ireland.Tasked with the completion of RFIs / RFQs / PQQs to enable the company to become shortlisted (pre-qualification) within the tender process to that OCS could proceed to the tender bid stage. This involved the production of high quality completed documentation and comprehensive business knowledge of the company.SAP CRM Super User and member of the SAP CRM User Group, providing IT support and training to SAP CRM users and colleagues within the OCS Group. Also ensuring that new contracts were setup within the SAP CRM system according to data integrity policy. Involved with the development of the business model providing valuable feedback and assistance.

SAP CRM Super User (see above) providing IT support and training to SAP CRM users and colleagues within the OCS Group. Also ensuring that new contracts were setup within the SAP CRM system according to data integrity policy. Was a Change Agent for Phase III of Project Athena.Project review and project re-engineering: provision of assistance to the Divisional Project Manager by undertaking site visits and time and motion studies, client liaison and reporting findings into Excel spreadsheets. This enabled new proposals to be submitted to the client.Production of bespoke Work Schedules for new clients, and to update/review existing Work Schedules for contracts within the Client portfolio.Helped to produce a Service Managers Guide for the Regional Operations DirectorAssisted in the review and Contract Bid Retention of Company Key Accounts SAP CRM Super User, providing first line of IT support and training to use the SAP CRM system for colleagues within the OCS Group. Also setting up of new contracts within the SAP CRM system. Change Agent for Phase III of Project Athena.

Responsible for a team of auditors to carry out stocktakes in Pharmacies around the UK. Can perform stocktake duties alone or as part of a team. Prepared to travel long distances (vocational driving) and / or stopover to perform role. Maintained laptop, scanners and stock control database, and followed existing and updates to stocktaking procedures in Moss/Alliance, Lloyds, Rowlands and Private Pharmacy Counts/Transfers and takeovers. Performed audits within Post Offices where high level of trust is required. Wide range of experience gained as stocktake auditor within the OCS Retail Support division

Customer service, business planning, new product development, marketing and networking activities. Worked closely with Director (a local GP) regularly on ideas for business expansion and development (product range, ideas, and market), in order to retain existing customer base and encourage and explore customer/company growth.Demonstrated IT and creative skills by designing leaflets, brochures, business cards and flyers. Designed and built a website for the Company which was easy to update. Used word processing/publishing and digital photo imaging software. Generated greater flexibility and cost efficiency by enabling these activities to be done in-house.Demonstrated effective leadership skills by training and advising all staff members. Passed on and shared experiences gained whilst working for the company and supported other staff members by training them so that they could support and provide cover during staff absence.Helped to organise and attended conferences and exhibitions to promote and raise profile of the company.

Performed testing, approval and correction of production filling tanker samples of base oils, Blended oils for a wide range of applications and hygiene products to product specifications.Worked using a diverse range of laboratory techniques and equipment; adhered to ISO 9001 standards in an industrial environment.Consultational role in troubleshooting microbiological contamination of a product, supported Technical Directors and Production Managers to improve product, suggesting solutions, enabling the company to save reputation, time and money.

Duties performed in Virology (Virus Serology and Virus Isolation), Bacteriology (Enterics, Pus, Urines) and Food and Environmental Laboratories. Duties included booking in and processing of samples, performing a wide range of laboratory techniques. These include: anibody and antigen tests, maintenance and running of robotic automated sampler, tissue culture and aseptic technique, media preparation, instrument calibration, stock control. Received Manual Handling Training and became advisor; presented Honours Project Work to staff and exhibited at the PHLS Scientific Conference at the University of Warwick. Also gained experience work shadowing staff at Birmingham PHL, performing PCR and DNA Hybridisation serology for HBV DNA quantitation, HIV Viral loads and other in-house tests. Maintained Stock Control Database for the Virology Department.

Bsc (Hons), Biomedical Sciences

5 'A' Levels including Mathematics and Chemistry 8 'O' Levels including Mathematics and English

4 'A' Levels, Mathematics With Mechanics, Physics, Chemistry, General Studies

Education record

O Levels & 16+, Maths, Sciences, English, French, German

8 'O' Levels and 16+ Qualifications