Mark Saca Email & Phone Number

New York, United States

New York City Metropolitan Area

As the Senior IT Lead at NYCFC I oversee all day to day IT operations and finances. I am constantly balancing record high customer support services, project management, First Team IT needs, and department finances. Working for a professional sports team in NYC brings a need for high level communication, time and project management, fast learning, and creative solutions skills in order to succeed in providing our end users with service so that they may do better work.Skills:- Leadership - Public Speaking- Communication - Project Management - Small Business IT Solutions - iOS and MacOS management - Widows Active Directory - Customer Satisfaction

During my time as IT intern at NYCFC both IT leads left the company. I was given the responsibility of looking after our first team staff as well as front office help desk needs. during my time as the only IT staff providing support, I learned the importance of time and project management. Working under pressure became a requirement and my ability to succeed in providing higher quality support for two offices while finishing my undergraduate career earned me a full time position at the company before the internship was completed.

Greater New York City Area

As an Account Executive at BOLDMark, I provided various customers with home service solutions. Listening to customer concerns, exercising empathy, and providing people with solutions to help make their lives easier was a challenging but fulfilling mission. Skills:- Communication- Empathy - Organization - Public Speaking - Time Management - Problem Solving

Greater New York City Area

As a Genius at Apple I service mobile devices, computers, and software while providing solutions for customers. I am constantly building and repairing relationships in an effort to empower our customers and enrich lives. Skills:- iOS/Mac OS troubleshooting (certified)- Providing innovative solutions for customer needs both in and out of scope of of support- Learning on the fly and dealing with ambiguity - Collaborating with peers and supervisors to improve and create new experiences for both customers and employees

Greater New York City Area

The Long Island Maritime Museum reached out to the marketing department at NYIT to help them in identifying missed opportunities preventing them form maintaining steady growth. upon analyzing the museums finances we determined that the museum needed to focus its efforts on a more aggressive marketing campaign and community outreach. A suggested resign of the museums website and social media accounts served as our first step in an action plan that would bring the museum up to speed with it not only its competitions but its customers. Accomplishments:-Conducted research in the industry in order to better understand and identify missed opportunities. - Coordinated with local team members and the museum to collaborate on and present solutions. - Presented concise multistep action plan to revitalize the museums contributions to the community and outreach to various new demographics.

Greater New York City Area

Starting as an intern in my Junior year of high school I worked with the teaching and administration staff to support any and all technology needs. From maintaining and repairing computer hardware, to providing smooth user experiences to students to ensure academic excellence. I soon became head intern as our school lost our computer teacher. Taking on new interns I delighted, collaborated, and mentored younger students with a passion for technology and education.

Greater New York City Area

Starting as a part-time sales associate, I quickly learned the "Ins and outs" of the branch I was assigned to along with the importance of customer focus. Moving on to a newly founded repair technician role taught me accountability and attention to detail. As I transitioned to assistant manager I gained crucial communication, time management, and leadership skills.

Bachelor'S Degree, Small Business Administration/Management

Computer Science

Studied Computer science for several years before transferring to New York Institute of Technology.