• Manage relationships with existing center partner facilities and source new potential partners.• Identify areas of opportunity, develop improvement plans, and implement plans with unquestioned success.• Deliver business strategy and develop procedures to improve operational quality and team efficiency.• Direct workforce management activities and set performance goals and objectives for the centeroperations team.• Creates clear and effective policies governing all aspects of employee work and interaction with customers.• Observe functional team leaders' individual strengths and initiates a mentoring program to improve areas of weakness.• Initiates and implements a high-quality work environment as measured through employee satisfaction ratings.

• Built a strong dynamic team of 13 functional leaders to help manage offshore operations in Manila, Philippines.• Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.• Oversaw day-to-day operations in accordance with business objectives.• Grew the Manila office from 13 employees to 200+ within a 2-year period.• Developed and implemented office management procedures to increase training team productivity and accuracy by 15%.• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.• Determined and hit HQ targets needed to continuously grow Manila, Philippines operations.• Developed new strategies to maintain a satisfactory customer retention rate of 98%.• Collaborated with all 4 global offices to make sure that the company visions and goals are alignedacross all sites.• Monitored budget and utilize operational resources.• Created and maintained a positive, balanced, team-orientated, and inspirational culture within theoffice.• Supervised 200+ support team members and provided constructive feedback, resulting in highermorale and increased employee retention.

• Provided an avenue for aspiring artists and talents in the field of music to produce an output based on their professional talents.• Produced music videos for local and international artists that were broadcast on local networks and streaming music channels.• Communicated with label representatives to obtain new music.• Selected and arranged music for over 50+ performances and special events.• Collaborated with performers and producers to determine and achieve the desired sound forproduction.• Supported artist goals with corresponding action plans and timelines.• Met with industry connections to discuss artist opportunities and advocated for clients well-suitedfor specific work.• Contributed to the creative process through original ideas and inspiration.

• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.• Increased efficiency and productivity through effective staff training regarding customer serviceprotocols and call resolution techniques.• Improved organizational efficiency by effectively recruiting new hires and supporting managementwith personnel decisions.• Executed Monthly Performance Plans with representatives to identify operational gaps.• Interpreted management directives to define and document administrative staff processes.

• 1 of 3 people who implemented a 500-agent project for customer service and technical support for a computer company. Handled all aspects from hiring, training, and day-to-day operations for the first 3 months of the project.• In constant communication with US counterparts making sure both sites are aligned and at the same standards.• Once the project was stable, managed a team of 6 trainers and 6 Quality Assurance officers. • Headed the Revenue Generation team and constantly overshot targets of dollars per call.• Assisted team leaders in making sure agents hit all quality standards.• Managed campaigns for the country’s largest Telecom provider including G-cash, a mobile wallet.

• Maintains field staff by recruiting, selecting, orienting, and training employees in direct sales (door-to-door). • Supports company operations by maintaining office systems and supervising staff.• Keeps management informed by reviewing and analyzing sales and progress reports; summarizing information; identifying trends. • Went out on the field as a Field Agent and hit goals on a consistent basis

• Promote Sprint’s PCS/Broadband product line to potential consumers. • Plan, project, and exceed monthly sales goals. • Establish and maintain beneficial relationships with all stores and store personnel. • Train sales teams of different resellers who carried our products.• Identifies the right solutions for customer billing, technical, and/or account issues.• Receives training in their curriculum path to further their skills and career opportunities.• Complies with all operational policies and procedures, including the Sprint Code of Conduct.