Mark San Agustin Email & Phone Number

Basking Ridge, New Jersey

Responsible for proprietary solution in the Verizon Wireless network to enhance the customer experience. Responsibilities included network design, implementation, operational and maintenance. Developed Methods of Procedures (MOPs) to integrate, upgrade and operate platform components as required to support software driven requirements. Direct development and delivery for $30M in annual revenue-generating leading-edge products and services including network optimization, video optimization, sponsored data, pricing plans, gaming, blockchain, mobile-edge computing, and virtualization. Establish framework and processes for nationwide deployment and maintenance with full accountability for achieving zero downtime.• Interviewed and Manage up to 17 team members to ensure that work was completed and successful• Lead integration of new load balancer for capacity expansion• Led integration of IPv4 and IPv6 customer traffic for network optimization within the platform to 51 locations within a 3-month period.• Accelerated production-ready timeline 50% and decreased number of revisions from an average of 12 to 3.• Slashed upgrade speed from 3.5 hours to 1.5 hours with new test tools and automation services.• Earned national awards for solution and testing philosophy that increased throughput 35%.• Developed and lead training exercises for regional operations teams to support platform.

Westlake, Tx

Led Interoperability testing with HQ Planning in Vendor VPN Lab to support LTE and IMS vendors in the Verizon Network. Designed, developed and implemented the VPN solution to support internal and external access to various lab elements in new Maintenance Engineering Lab to ensure that lab work would be isolated from the production network.• Led a team of 4 engineers that were responsible for testing new applications and services with in the Lab environment to support IMS Core and other applications and services within the Verizon network prior to production integration. • Worked with transport designers to ensure that standards were followed to mimic the production network to ensure successful testing and integration.• Became F5 Subject Matter Expert on lab team to ensure that Lab F5s were in line with production standards and code levels.• Integrated SIM-OTA platform with in lab environment to accurately test and activate test SIMs in the lab network.

Branchburg, Nj

Member of the Data Services Transport team responsible for the Northeast Backbone transport network, and supported regional teams in Northern New Jersey to support WSN, EDN and RAN connectivity for remote Mobile Switch Centers. Assigned as a member of DSE Co-Hort program to develop and foster knowledge transfer sessions on selected National Network Operations initiatives. Ensured that all routers and switches within my area of responsibility were on correct code levels and configurations we within necessary standards.Completed various projects within area to enhance network reliability. • HA Ingress Migrations• WAN Lag Bundles for capacity expansion• ARES PGW FOA• Remote EDN Migration to CHOC-12 Cards on legacy ATM network• Regional NSC Integration and migration off CRS PE Routers

Branchburg, Nj

Member of Project Management team to support various nationwide initiatives within the Verizon Wireless Network. Lead major national projects to implement LTE, conversion of the backbone from ATM to MPLS and ATM PNNI Traffic steering.MPLS Network migration• Installation of CRS routers• Traffic migrations of Network services for WSN, EDN and RAN at 39 locations nationwide within a compressed timeframe• LTE Integration• Successfully led teams of engineers to implement core connectivity at 39 locations nationwide to support LTE Rollout within 9 months• Appointed National Network Operations SPOC for necessary troubleshooting efforts during initial LTE Rollout to ensure core connectivity• Developed on-going calendar to display project progress on daily basis for executive management.• ATM PNNI Traffic Steering• Led team of nationwide engineers to implement traffic policy enhancements on nationwide ATM Backbone in a single night.• Coordinated resources from all departments within the Verizon Wireless teams on weekly and daily calls to implement change on a single night with zero customer traffic impact.

Woodbridge, Nj

- Provide data communications network engineering and designs for the implementation of the Cingular Wireless Data MOBITEX network infrastructure.- Analyze requirements from Sales, Marketing and Technology. Determine traffic loads and loading trends on Network switching nodes, processors and communications links and engineer as necessary to accommodate traffic to meet service objectives. - Develop and provide design drawings and implementation instructions to direct activities of Field Engineering, NTS and other organizations as required to implement Network Infrastructure designs. - Deployed Cisco 2600 Series routers to the field to convert from DDS links to Frame Relay to reduce re-occurring telco budget. - Configured and Deployed Cisco Routers to support Frame Relay links to reduce reoccurring annual Telco budget from $25 Million to $16 Million

Woodbridge, Nj

- Establish initial connectivity for customers utilizing the Cingular Wireless Data Network. - Provided Engineering and Design Support for Telematics FEP, Cingular Wireless Data MXs, Cingular Wireless Data MHXs, Cingular Wireless Data MOX's, Cingular Wireless Data Bases, Cingular Wireless Data RimGates, Cisco Routers and telecommunications interfaces.

Woodbridge

- Provided first level support to Field Engineer's activity by verifying alarm testing, assisting in software upgrades, circuit testing, and accurate trouble ticket resolutions.- Provided first level support to Customer Service by receiving customer trouble escalations. Supplying in a timely manner a verbal and written status, as well as notification on traffic affecting situations- Provided after hours support to Network Technical Support by commissioning base stations including demos/trade shows, downloading configuration software, creating emergency NMS device profiles, assist the on-call NTS Engineer.- Acted as a member of the 'Emergency Restoration Team'. Invoked emergency restoration procedures promptly.- Logically troubleshoot the cause and effect of the problem and make recommendations to improve NCC systems.- Escalated all traffic effecting outages to management at correct intervals, create trouble tickets or incidents. Follow proper escalation procedure. Reported to and worked with various telephone companies and long distance service providers.

Bachelor'S Degree, Technical Management

Associate'S Degree, Telecommunications Management