A seasoned leader with a proven track record over 20+ years in varied commercial roles across goods and professional services. Enhancing multi-disciplinary teams and stakeholder value by leveraging opportunity and mitigating risk.Adept at using financial acumen with emotional intelligence to inform and achieve measurable improvements. Inclusively supports people with authenticity and integrity, maintaining strategic focus on growth and sustainable success.As the Operations Manager, I supported the National Practice Executive in the efficient and quality delivery of projects in accordance with accredited integrated management systems. I also held roles as Senior National Project Manager and National Laboratory Manager, overseeing the operational excellence and financial performance of multiple service lines. I applied my skills in data analytics, process improvement, customer relationship management and people management to ensure the high satisfaction and retention of our clients and team, conformance and profitability of our projects while ache achieving commercial imperatives including growth and bidding metrics, client and employee satisfaction KPIs, WIP accruals and Debtors, all the way through to gross revenue and EBIT.
Listed skills include Business Development, Business Process Improvement, Risk Assessment, Business Strategy, and 23 others.
