Mark Santistevan Email & Phone Number

San Diego, California, United States

Scottsdale, Arizona

Naamly, an early stage tech startup is a web-based solution that enables boutique fitness studios to hold their members’ accountable, track their staff’s performance and provides actionable insights to grow their business. It has a smart texting engine that enables studios to communicate with all their members and ensures that the information is centralized. Integrated with industry customer management systems, the system examines clients visit history, overall health progress and communication to provide for an elevated customer experience that translates to higher retention rates and revenue for the studio.

Results Club Management is a consulting firm that specializes in implementing operational procedures, customer service processes, and marketing strategies within sports and fitness clubs.

Scottsdale, Arizona

Advantage Wellness is the number one resource for custom employee fitness and wellness programs that enhances the health of self insured companies.

Scottsdale Arizona

Advantage Training empowers people to play to their strength by providing custom workout programs with support from personal training specialists, nutritionists, dietitians, health coaches and digital tools.

Worked accross multiple departments to implement digital marketing software (NETGEN) within franchise groups and network marketing companies. Brought together Marketing and IT to create digital and print based marketing campaigns rolled out nationally and locally.

San Diego California & Farmington Hills, Mi

Managed West Coast Region for Licensing and Training. Created and implemented training tutorials for new licensees on sales, marketing, member service, club operations and staff training.

Multi Purpose health club in San Diego California - located on the beach in Pacific Beach. Our unique setting allowed us to offer beach style classes including Beach Boot Camp, Boardwalk Roller Blade Class, Outside Spinning Classes, Member's Night Out events, 5k Runs and more. Nominated "Gym Owner of the Year" in 2000 for operational, marketing and sales processes that then served as benchmarks for the 300 other franchises in the network. The member driven service model led the club to have a member usage rate of over 80% with an attrition rate of 18% anually. These numbers were driven by member touchpoints, software utilization and dynamic team members.

Private Multi-purpose health club located in suburban San Diego - with a client base that consisted of young families, and health minded professionals. Club was nominated for "Turnaround Club of the Year 1997" for customer service and revenue changes, with 40% of revenue coming from personal training and nutrition services.