Mark-Philip Sapiter Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario, Canada

Cambridge, Ontario, Canada

• Operated company vehicles with a 99% on-time delivery rate, ensuring packages were delivered in a timely manner.• Efficiently managed pick-up and delivery routes, resulting in a 15% increase in daily package volume handled.• Maintained high levels of customer satisfaction by providing courteous and friendly service, leading to a 98% customer retention rate.• Maintained a clean driving record while logging over 10,000 miles per month, ensuring safe transportation of packages to customers.

Cambridge, Ontario, Canada

• Scanned over 2,000+ packages per hour in a fast-paced environment with zero error rate, preserving the integrity of packages and resulting in a 95% accuracy rate of packages reaching their designated truck• Accurately expedited loading of up to 2,000+ packages per shift onto the belt safely, with 99% of cargo arriving undamaged to destinated trucks.• Sorted 100+ packages into their respective trucks on a daily basis with 0% errors, successfully meeting the quality standards of courier drivers.• Transported 5+ trucks between designated locations in the warehouse, utilizing efficient safety maneuvers while maintaining a 0% accident rate.

Toronto, Ontario, Canada

• Utilized SQL to effectively manage and administer relational databases, ensuring optimal performance and data integrity.• Applied SQL queries to extract and analyze data from databases, enabling informed decision-making and strategic planning.• Created custom analytical reports using Microsoft Excel to track and analyze workflow data, leading to insights that informed strategic business decisions• Streamlined contract management by efficiently organizing data from diverse sources (Microsoft Excel, Google Sheets) into CRM software (Inteum Minuet), enhancing overall process efficiency and data reliability.• Assisted in the development of a new workflow process that reduced contract approval time by 50%, resulting in an increase in on-time contract renewals by 25%.• Collaborated with cross-functional teams to document data management processes and best practices, facilitating knowledge sharing and continuity.

Toronto, Ontario, Canada

• Utilized Figma to craft interactive prototypes and wireframes, fostering visualization and iterative refinement of design concepts, ensuring close alignment with user expectations. • Conducted usability testing sessions to gather feedback and insights, iteratively refining designs for optimal user satisfaction.• Contributed to the creation of user personas, ensuring designs catered to the specific needs and preferences of target audiences• Designed and implemented responsive user interfaces through Figma, ensuring a seamless experience across various devices and screen sizes

Waterloo, Ontario, Canada

• Proficiently utilized Google Sheets for quality assurance purposes, ensuring accurate and timely data entry of product information of over 500,000+ products, resulting in a 97% accuracy rate• Monitored production line to identify & address potential issues, increasing accuracy and efficiency by 25%.• Ensured quality standards of products met contractual obligations, guaranteeing a 99.8% customer satisfaction rate.• Facilitated seamless collaboration between departments by utilizing excellent communication skills, resulting in a 25% improvement in production process efficiency.

Kitchener, Canada Area

• Provided timely and efficient technical support, troubleshooting hardware and software issues to minimize downtime and ensure smooth operations.• Enhanced project communication via Microsoft Outlook, updating managers on progress and resource needs, resulting in a 30% increase in task completion.• Successfully communicated technical terminology to non-technical audiences by providing concise explanations and demonstrations; increased user understanding by 30%.

Kitchener, Ontario, Canada

• Facilitated customer inquiries & feedback, resulting in a 10% improvement in customer satisfaction scores.• Educated over 500 customers on product features and services, leading to a 20% reduction in customer inquiries.• Memorized product information of 10,000+ items to provide customers with comprehensive knowledge of products, increasing customer satisfaction by 25%.• Prioritized tasks according to importance and urgency while maintaining a 100% accuracy rate on all assigned tasks.

Cambridge, Ontario, Canada

• Managed competing priorities, successfully completing up to 50 assignments daily with a 99% accuracy rate.• Executed high-volume daily tasks with accuracy and speed, meeting tight deadlines 95% of the time.• Adapted quickly to rapidly changing conditions and deadlines, completing tasks up to 25% faster than expected.• Organized inventory of 50+ products, resulting in a 20% decrease in product damage & 15% increase in efficiency.• Facilitated effective communication between stakeholders & team members to align objectives, resulting in the timely execution of tasks

Bachelor Of Applied Health Information Science (Honours), Health Information/Medical Records Technology/Technician

Ontario College Certificate, Pre-Health Sciences Pathway To Advanced Diplomas And Degrees Certificate

Ontario Secondary School Diploma (Ossd), High School/Secondary Diplomas And Certificates