Mark-Philip Sapiter Email & Phone Number

Kitchener, ON, CA

Waterloo, Ontario, Canada

Cambridge, Ontario, Canada

• Operated company vehicles with a 99% on-time delivery rate, ensuring packages were delivered in a timely manner.
• Efficiently managed pick-up and delivery routes, resulting in a 15% increase in daily package volume handled.
• Maintained high levels of customer satisfaction by providing courteous and friendly service, leading to a 98% customer retention rate.
• Maintained a clean driving record while logging over 10,000 miles per month, ensuring safe transportation of packages to customers.

Cambridge, Ontario, Canada

• Scanned over 2,000+ packages per hour in a fast-paced environment with zero error rate, preserving the integrity of packages and resulting in a 95% accuracy rate of packages reaching their designated truck
• Accurately expedited loading of up to 2,000+ packages per shift onto the belt safely, with 99% of cargo arriving undamaged to destinated trucks.
• Sorted 100+ packages into their respective trucks on a daily basis with 0% errors, successfully meeting the quality standards of courier drivers.
• Transported 5+ trucks between designated locations in the warehouse, utilizing efficient safety maneuvers while maintaining a 0% accident rate.

Toronto, Ontario, Canada

• Utilized SQL to effectively manage and administer relational databases, ensuring optimal performance and data integrity.
• Applied SQL queries to extract and analyze data from databases, enabling informed decision-making and strategic planning.
• Created custom analytical reports using Microsoft Excel to track and analyze workflow data, leading to insights that informed strategic business decisions
• Streamlined contract management by efficiently organizing data from diverse sources (Microsoft Excel, Google Sheets) into CRM software (Inteum Minuet), enhancing overall process efficiency and data reliability.
• Assisted in the development of a new workflow process that reduced contract approval time by 50%, resulting in an increase in on-time contract renewals by 25%.
• Collaborated with cross-functional teams to document data management processes and best practices, facilitating knowledge sharing and continuity.

Toronto, Ontario, Canada

• Utilized Figma to craft interactive prototypes and wireframes, fostering visualization and iterative refinement of design concepts, ensuring close alignment with user expectations.
• Conducted usability testing sessions to gather feedback and insights, iteratively refining designs for optimal user satisfaction.
• Contributed to the creation of user personas, ensuring designs catered to the specific needs and preferences of target audiences
• Designed and implemented responsive user interfaces through Figma, ensuring a seamless experience across various devices and screen sizes

Waterloo, Ontario, Canada

• Proficiently utilized Google Sheets for quality assurance purposes, ensuring accurate and timely data entry of product information of over 500,000+ products, resulting in a 97% accuracy rate
• Monitored production line to identify & address potential issues, increasing accuracy and efficiency by 25%.
• Ensured quality standards of products met contractual obligations, guaranteeing a 99.8% customer satisfaction rate.
• Facilitated seamless collaboration between departments by utilizing excellent communication skills, resulting in a 25% improvement in production process efficiency.

Kitchener, Canada Area

• Provided timely and efficient technical support, troubleshooting hardware and software issues to minimize downtime and ensure smooth operations.
• Enhanced project communication via Microsoft Outlook, updating managers on progress and resource needs, resulting in a 30% increase in task completion.
• Successfully communicated technical terminology to non-technical audiences by providing concise explanations and demonstrations; increased user understanding by 30%.

Kitchener, Ontario, Canada

• Facilitated customer inquiries & feedback, resulting in a 10% improvement in customer satisfaction scores.
• Educated over 500 customers on product features and services, leading to a 20% reduction in customer inquiries.
• Memorized product information of 10,000+ items to provide customers with comprehensive knowledge of products, increasing customer satisfaction by 25%.
• Prioritized tasks according to importance and urgency while maintaining a 100% accuracy rate on all assigned tasks.

Cambridge, Ontario, Canada

• Managed competing priorities, successfully completing up to 50 assignments daily with a 99% accuracy rate.
• Executed high-volume daily tasks with accuracy and speed, meeting tight deadlines 95% of the time.
• Adapted quickly to rapidly changing conditions and deadlines, completing tasks up to 25% faster than expected.
• Organized inventory of 50+ products, resulting in a 20% decrease in product damage & 15% increase in efficiency.
• Facilitated effective communication between stakeholders & team members to align objectives, resulting in the timely execution of tasks

Bachelor Of Applied Health Information Science (Honours), Health Information/Medical Records Technology/Technician

Ontario College Certificate, Pre-Health Sciences Pathway To Advanced Diplomas And Degrees Certificate

Ontario Secondary School Diploma (Ossd), High School/Secondary Diplomas And Certificates