Mark S. Email & Phone Number

Honolulu, Hi, Us

Free Agency Network, LLC delivers innovative solutions by combining expert project management, business process analysis, and organizational management. We specialize in modernizing enterprise systems, transforming legacy platforms with advanced cloud technologies—both public and private. By integrating artificial intelligence (AI), we empower clients to optimize workflows, drive innovation, and foster sustainable growth across their organizations.

Austin, Texas, Us

Honolulu, Hawaii, Us

Managed the implementation of a portfolio of critical software development and modernization projects for the State of Hawaii with an estimated budget of $25M to include Cloud ERPs, SaaS, MFaaS, AWS, Google Cloud, Oracle Cloud and Microsoft Azure DevOps solutions.

Portsmouth, Nh, Us

Directed the migration of Bank of Hawaii's Digital Banking Program from the legacy client-server system to the Bottomline Digital Banking, cloud-based SaaS software suite, resulting in projected annual maintenance and operational cost savings of $600K and improved customer satisfaction.Managed internal change requests to the development team for product enhancements, provided ongoing oversight for defect escalation, resolution activities, and reporting for high-priority software defects.Ensured consistency throughout the entire delivery process, including governance, training, and aligning new processing techniques with software changes for sales and product management teams.

Honolulu, Hawaii, Us

Managed cross-functional teams including direct employees and 3rd party vendors of over 85 members that supported more than 400 critical mainframe and distributed systems within the bank with a project budget of approximately $9M.

Honolulu, Hawaii, Us

Successfully implemented the PegaSystems CRM SaaS application suite to streamline support for medical providers and health insurance plan applicants within the sales and customer service organizations, reducing the projected budget from $4.5M to $3.2M and increasing staff efficiencies and productivity by 30%.Directly managed a team of 12 to include a cross-departmental group of a 20-member team made up of Developers, UI/UX, QA, Business, and Product Management resources to modernize the HMSA.com website, providing increased functionality to medical providers and insurance customers alike.

Randolph Afb, Tx, Us

Gathered and reported intelligence data from various sources, analyzed and interpreted it, then assessed the credibility and reliability of the information. Assessments provided to the highest levels of government to aid in crafting foreign policy initiatives.Identified patterns and trends that led to the development of foreign policy, strategic planning, and support of tactical engagements in several operational areas throughout Europe and the Middle East.Flew several combat missions in support of ongoing conflicts, training exercises and cross-service mission directives.

West Hartford, Us

Managed a team of 98 employees and a diverse portfolio of military support contracts, with a total P&L responsibility of $130M. Exceeded yearly sales target for the account, which was set at 15% or $1 million, by 30%.Implemented cost management strategies, identified operational inefficiencies, and streamlined processes, resulting in a significant reduction of budget expenses from $40M to $10M over three years.

Redmond, Washington, Us

Managed a cross-functional team of 60 members and successfully delivered 7 significant software releases for the MSNTV service platform, supporting approximately 2.4 million production subscribers and contributing to a 13% increase in membership revenues.Received Microsoft's "Ship-It" awards for delivering critical production software releases for various MSNTV branding initiatives, resulting in a quarterly revenue increase of $5 million and a 15% boost in customer satisfaction ratings.

Bachelor'S Degree, Computer Software Engineering

Arabic Language And Literature

Associate Of Science - As, Engineering Physics/Applied Physics

Associate Of Science - As, Military Signal/Geospatial Intelligence

Associate Of Science - As, Middle/Near Eastern And Semitic Languages, Literatures, And Linguistics

Master'S Degree, Computer Science