Mark Breit Email & Phone Number

Rockhampton, Queensland, Australia

Reporting directly to the General Manager, my remit since commencing in this role is to build a robust operating environment that meets key stakeholder expectations, supports staff to grow in their careers, and creates an environment for visitors to the three leisure centres. This was a complete overhaul of operations and whilst initially each day brought new challenges, I have now created an environment that works seamlessly and whilst there is always something to deal with, our systems and processes now turn challenges into business as usual.Successful operation management starts with understanding your staffing base, their roles and organisational culture. Managing a dynamic team of 25+ full-time, part-time, casual and trainee staff across the three locations I have developed a team that understands the mission of our operations, actively participates in safety procedures and are an integral part of the customer service standards that I have implemented. I am hands on in my leadership practices and manage all human resource aspects including hiring, rostering and performance management. Nationwide facility scoring feedback has identified a 20% increase in overall performance since my arrival, noting that expectations are clear, for staff and for the centres as I implemented talent and succession planning, manager and individual development planning.My operational strength is my ability to strip back procedures and processes to test their robustness and commercial value. I established procedures, standards and performance criteria to oversee and manage the responsibilities of the facilities. Whilst I don’t believe in changing what is working, I do look for ways to strengthen and streamline processes, always ensuring that compliance and safety requirements take precedence.With strengths in stakeholder engagement I have built and enhanced the relationship with the local council as key stakeholder for the centres.

Brisbane, Queensland, Australia

Taking established local businesses and growing them into national brands by creating turn-key business packs, complete with sales and marketing tools, online training courses and ready-to-go web and social media presence, enabling entrepreneurs to immediately begin operating a profitable business in their local area. Documented and streamline entire business model for client business, negotiating partner/resale contracts, developing online training to facilitate knowledge transfer from original business owner to franchisee/licensees.

Brisbane, Queensland, Australia / Manila, Philippines / Phuket, Thailand

• Reviewed and organised the 6 companies in the Chairman’s portfolio which were in various stages of operations; focused on operational efficiencies, combining resources, rebranding, R&C, appointment of high-quality executive management staff, raising capital, maximising profitability.• Sourced investment, drafted project timelines, sales pipelines, managing tech and development teams, oversaw HR, CS, MS, AM, IT, admin, payments and finance departments.• Supported the overall process of management and corporate decision making by providing guidance and mentoring to the teams on financial management to ensure the company maximised its short, medium and long-term profitability and returns to shareholders.• Developed, reviewed, and reported on the Operations Division’s strategy, ensuring the strategic objectives were well understood and executed by department heads.• Implemented, maintained and managed an effective system of financial and non-financial controls throughout the company using CRM software, Slack, Confluence and G-Suite.• Maintained and developed organisational culture, values and reputation in its markets and with all staff, customers, suppliers, partners and key accounts.• Engaged extensively with executive teams and key account clients in Malta, UK, India, Manila, Indonesia, Singapore, Hong Kong and Malaysia.

Thailand

Engaged in a fixed-contract agreement to manage the re-branding of an aqua park managed by a multi-million-dollar regional hospitality chain - Centara Hotels and Resorts - to a white label brand under UK Ownership, producing change-ready metrics and SO procedures to ensure a seamless transition of operations, customer service and uninterrupted revenue generation. Developed SOP and monitoring reports on safety, compliance, budgeting, revenue expansion and general operational improvements to present to multi-owner committees, government agencies and executive teams. Prepared rapid-action re-branding plan, providing the owners with a process-driven roadmap for disentangling their property from an international hospitality brand into a white-label private brand, ensuring supplier contracts, sales channels, inventory agreements and operational procedures continued uninterrupted.

Thailand

Successfully pitched and then launched an in-house luxury tour and event management division to the Board of Directors of a global hotel, leisure and property development company – Laguna Resorts and hotels, Pty Ltd - after demonstrating that their outsourcing of their leisure activities to third-party businesses was a missed revenue opportunity. Created a highly dynamic, cross-cultural work environment that facilitated innovation and continuous improvement in three locations across three countries. Headed up operational decision-making and strategic planning in asset procurement, facility management, technology solutions, technical management, contract negotiations, customer service and financial management. Managed the sales, admin, operation and technical services teams totalling 100+ staff. Maximised sales from the travel industry market in Thailand, Indonesia and Vietnam through the development and fostering of relationships with industry partners. Within 5 years, the Luxury Tour division generated more than $12Mn in direct revenue, and contributed an estimated $50+Mn in revenue growth of ancillary hospitality, leisure and F&B operations of the parent company. Created, trained and operated an in-house technical service facility that significantly reduced R&M expenses and created an additional revenue generator by providing technical servicing to external operators. Within 12 months, Laguna Tours became the benchmark company for luxury tours with the most extensive range of tours and activities in the island of Phuket, outpacing operators who had been servicing the area for more than 20 years.

Bachelor Of Accupuncture

Business/Commerce, General