Mark Schaffel Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Somerset, Nj, Us

Somerset, Nj, Us

IT Quality approvals and IT Vendor Audit Coordinator

Somerset, Nj, Us

Program Manager for the Serialization Validation efforts. Quality consultant for Global serialization program organizing document hierarchy, creating validation master plan and strategy, quality approver for global and local serialization initiatives including validation documents and testing protocols. Conducted system CSV audit for new system being installed.

New York, Ny, Us

The National Conference of Synagogue Youth (NCSY) is the most successful teenage kiruv organization in the United States. Its parent organization is the Orthodox Union (OU). Many Jewish leaders today ignited the spark within, learned leadership skills and built the foundation upon their current position is built. Having been a former NCSY Director, its a pleasure to continue to support them as a lay leader.

Deerfield, Illinois, Us

Working with infrastructure and software projects leading the validation teams to test implementations based on GAMP5 categorizations with measured risk assessments to ensure high quality and accuracy through a risk based project approach.* Infrastructure Quality Approver* Remedy Upgrade* NCR and CAPA Investigator and Owner* Trackwise 8 Implementation (Supplier Quality workflow)* ePedigree and Serialization Program* WinNonLin Upgrade* Structure Elucidation

Dispatch medical emergency requests for help.

Deerfield, Illinois, Us

Project Manager for Archiving legacy complaint management systems.

Develop curriculum and teach MIS for Business, Computer Architecture and Applications courses.

The largest Orthodox day school in the Chicago metropolitan area.

Sunnyvale, Ca, Us

Managing several client engagements including eGain’s largest development effort including migration of customizations to upgraded version and new customizations. Responsibilities include relationship management, managing full cycle development, time and expense tracking, billing approval and status communications.

Coralville, Ia, Us

Analyst for the Asia Pacific Team

Coralville, Ia, Us

International Sales Analysis

The Aguda is the premier civic organization working with communitee and legislative leaders to advance the Torah agendas in communities around the Midwest.

Chicago, Il, Us

The Customer Management Information Project Manager is responsible for the coordination of acquiring or development of sales systems/tools. This position will lead the development/testing/training/launch of new or upgraded tools and ensure tool consistency for Customer Management. This position will monitor tool use and evaluate the tools ROI and rationalize current tools throughout the Customer Management organization. Responsible for the overall data integrity of sales information and systems. Serves as information resource for Retail Sales organization. Key internal interfaces will be with the Director Best Practices, the Best Practice Managers, the Directors Category Planning, Customer Team personnel and IT.Leader in the SAP/Seibel ERP implementation division wide focusing on the Trade management modules.

Managed IT infrastructure for this small business environment and improved productivity by 33%. Analyzed business processes and introduced tools for more thorough project management and improved customer relationship management. Negotiated contracts with manufacturers and service providers for GPO and improved marketing strategies and material.

Chicago, Illinois, Us

Customer Interaction Project ManagerManage process improvements and projects for customer interaction solution selection and design; implement process redesign and change management for operations support in multi-channel customer interaction centers. Designed and configured metric and productivity reports. Manage vendors to provide system support, upgrades, and enhancements. Hands-on administator for a wide array of CRM applications and report developer.

Us

Corporate Support Architect 2000In one of three simultaneous functions, streamlined the internal Corporate support infrastructure by integrating multiple teams into one dynamic functional department. Developed job descriptions. Conducted performance monitoring, and analyzed support trends. Hands-on administator for CRM applications and report developer.

Us

Project Manager 2000Assumed concurrent second role, as Lead Project Manager for internal Corporate support infrastructure in redesigning business processes, requirements definition, RFP process, vendor management and solution selection and implementation. Hands-on administator for MS Exchange and Help Desk application. Report developer.

Sterling, Il, Us

While working for Metamor, HA-LO brought us out as an outsourced group to run their IT organization from top to bottom. I came on to found the HelpDesk. I was responsible for first tier support, implementing the help desk support processes, wrote technical help tips to raise the skills of the HA-LO employees. I was project manager for a consolidation project combining 3 helpdesks into a single first tier source for all the local support teams in satillite offices. I managed the project, trained the HA-LO employees on how to leverage the new system and conducted the survey determining a 90% satisfactory level post mortem.I also managed the project to implement Magic Total Service Desk for the business help desk know as the Action Team. I specked out the products, managed the RFP process, made a recommendation to the executives which was accepted. The poject was implemented successfully.

Bachelor Of Science, Bachelor Of Science In Computer Science 1987

Bachelors Of Arts, Talmudic Jurisprudence

Rabbinic Ordination