Mark Schaffel work email
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I have 20+ years of commended business and technology leadership experience. My skills include program and project management, application configuration, change management, reporting and charting, marketing, business analysis and problem analysis. As a team oriented business analyst, implementer and trainer, I have a track record of delivering on time and on budget. The attached resume states my qualifications and experience. Highlights of my career include:• Project Manager for proprietary development of critical tools to budget for and evaluate the effectiveness of $600M promotional marketing (“trade spend”) expenditures for a major food manufacturer. • Managed business requirements, UAT testing and change management process for a $5M CRM technologies implementations project, including call center issue tracking, workforce management, email management and web chat; all were on time and on budget for a $57B insurance company.• Negotiated a $125K savings from a $500K software vendor’s contract.• Mentored three analysts to be promoted to crucial higher roles within the organization.• Authored and delivered technical training user guides with 95% user acclaim, to introduce new processes and technologies to call center representatives.Specialties: My specialties include:Customer Relationship ManagementManaging Business AnalystNegotiation ManagementChange ManagementTechnical WritingTechnical TrainingCurriculum DevelopmentBusiness Requirements Management
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Engagement ManagerRisetimeChicago, Il, Us
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Senior Project ManagerRisetime Mar 2024 - PresentChicago, Il, Us
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Engagement ManagerRisetime Mar 2024 - PresentChicago, Il, Us
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Global It Compliance Systems Manager; Global It Change Control Manager;Catalent Pharma Solutions Feb 2021 - Mar 2024Somerset, Nj, Us -
Quality Specialist, It Systems/CsvCatalent Pharma Solutions Mar 2019 - Feb 2021Somerset, Nj, UsIT Quality approvals and IT Vendor Audit Coordinator
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Quality Program Manager (Contractor)Catalent Pharma Solutions Mar 2017 - Mar 2019Somerset, Nj, UsProgram Manager for the Serialization Validation efforts. Quality consultant for Global serialization program organizing document hierarchy, creating validation master plan and strategy, quality approver for global and local serialization initiatives including validation documents and testing protocols. Conducted system CSV audit for new system being installed.
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Youth CommissionNcsy Jan 2000 - Feb 2021New York, Ny, UsThe National Conference of Synagogue Youth (NCSY) is the most successful teenage kiruv organization in the United States. Its parent organization is the Orthodox Union (OU). Many Jewish leaders today ignited the spark within, learned leadership skills and built the foundation upon their current position is built. Having been a former NCSY Director, its a pleasure to continue to support them as a lay leader. -
Qsr,Validation Lead/Project ManagerBaxter International Inc. Apr 2014 - Nov 2016Deerfield, Illinois, UsWorking with infrastructure and software projects leading the validation teams to test implementations based on GAMP5 categorizations with measured risk assessments to ensure high quality and accuracy through a risk based project approach.* Infrastructure Quality Approver* Remedy Upgrade* NCR and CAPA Investigator and Owner* Trackwise 8 Implementation (Supplier Quality workflow)* ePedigree and Serialization Program* WinNonLin Upgrade* Structure Elucidation -
DispatcherHatzalah Chicago Jul 2011 - May 2015Dispatch medical emergency requests for help.
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Project Manager (Via Randstad)Baxter International Inc. Nov 2013 - Feb 2014Deerfield, Illinois, UsProject Manager for Archiving legacy complaint management systems.
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InstructorHebrew Theological College Sep 1997 - Aug 2013Develop curriculum and teach MIS for Business, Computer Architecture and Applications courses.
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Board MemberYeshiva Tifereth Tzvi/Joan Dachs Bais Yaakov Sep 1998 - Jun 2013The largest Orthodox day school in the Chicago metropolitan area.
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Sr. Delivery ManagerEgain Communications Apr 2012 - Mar 2013Sunnyvale, Ca, UsManaging several client engagements including eGain’s largest development effort including migration of customizations to upgraded version and new customizations. Responsibilities include relationship management, managing full cycle development, time and expense tracking, billing approval and status communications. -
Senior Sales AnalystIntegrated Dna Technologies Sep 2009 - Apr 2012Coralville, Ia, UsAnalyst for the Asia Pacific Team -
Crm ConsultantIntegrated Dna Technologies Sep 2009 - Feb 2010Coralville, Ia, UsInternational Sales Analysis
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Crm Consultant, Manager And Kosher SupervisorBagel Country Feb 2008 - May 2009
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Board MemberAgudas Yisroel Jan 2004 - Jul 2008The Aguda is the premier civic organization working with communitee and legislative leaders to advance the Torah agendas in communities around the Midwest.
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Manager, Customer Information SystemsSara Lee Jul 2006 - Feb 2008Chicago, Il, UsThe Customer Management Information Project Manager is responsible for the coordination of acquiring or development of sales systems/tools. This position will lead the development/testing/training/launch of new or upgraded tools and ensure tool consistency for Customer Management. This position will monitor tool use and evaluate the tools ROI and rationalize current tools throughout the Customer Management organization. Responsible for the overall data integrity of sales information and systems. Serves as information resource for Retail Sales organization. Key internal interfaces will be with the Director Best Practices, the Best Practice Managers, the Directors Category Planning, Customer Team personnel and IT.Leader in the SAP/Seibel ERP implementation division wide focusing on the Trade management modules. -
Director Of Information ServicesEconocare, Inc. Jan 2004 - Jan 2006Managed IT infrastructure for this small business environment and improved productivity by 33%. Analyzed business processes and introduced tools for more thorough project management and improved customer relationship management. Negotiated contracts with manufacturers and service providers for GPO and improved marketing strategies and material.
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Project ManagerCna Insurance Jan 2001 - Dec 2003Chicago, Illinois, UsCustomer Interaction Project ManagerManage process improvements and projects for customer interaction solution selection and design; implement process redesign and change management for operations support in multi-channel customer interaction centers. Designed and configured metric and productivity reports. Manage vendors to provide system support, upgrades, and enhancements. Hands-on administator for a wide array of CRM applications and report developer. -
Help Desk ManagerXpedior May 1997 - Dec 2000UsCorporate Support Architect 2000In one of three simultaneous functions, streamlined the internal Corporate support infrastructure by integrating multiple teams into one dynamic functional department. Developed job descriptions. Conducted performance monitoring, and analyzed support trends. Hands-on administator for CRM applications and report developer. -
ConsultantMetamor Jul 1996 - Dec 2000UsProject Manager 2000Assumed concurrent second role, as Lead Project Manager for internal Corporate support infrastructure in redesigning business processes, requirements definition, RFP process, vendor management and solution selection and implementation. Hands-on administator for MS Exchange and Help Desk application. Report developer. -
Help Desk ManagerHalo Branded Solutions May 1997 - Apr 2000Sterling, Il, UsWhile working for Metamor, HA-LO brought us out as an outsourced group to run their IT organization from top to bottom. I came on to found the HelpDesk. I was responsible for first tier support, implementing the help desk support processes, wrote technical help tips to raise the skills of the HA-LO employees. I was project manager for a consolidation project combining 3 helpdesks into a single first tier source for all the local support teams in satillite offices. I managed the project, trained the HA-LO employees on how to leverage the new system and conducted the survey determining a 90% satisfactory level post mortem.I also managed the project to implement Magic Total Service Desk for the business help desk know as the Action Team. I specked out the products, managed the RFP process, made a recommendation to the executives which was accepted. The poject was implemented successfully. -
Help Desk ManagerHa-Lo Industries, Inc. 1997 - 2000
Mark Schaffel Skills
Mark Schaffel Education Details
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Touro UniversityBachelor Of Science In Computer Science 1987 -
Yeshiva Chofertz ChaimTalmudic Jurisprudence
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MtjRabbinic Ordination
Frequently Asked Questions about Mark Schaffel
What company does Mark Schaffel work for?
Mark Schaffel works for Risetime
What is Mark Schaffel's role at the current company?
Mark Schaffel's current role is Engagement Manager.
What is Mark Schaffel's email address?
Mark Schaffel's email address is ma****@****cna.com
What is Mark Schaffel's direct phone number?
Mark Schaffel's direct phone number is +177321*****
What schools did Mark Schaffel attend?
Mark Schaffel attended Touro University, Yeshiva Chofertz Chaim, Mtj.
What are some of Mark Schaffel's interests?
Mark Schaffel has interest in Chicago Bears, Exercise, Dunkin' Donuts, Home Improvement, American Airlines, Reading, Microsoft Windows, The Arts, Chicago Cubs, Home Decoration.
What skills is Mark Schaffel known for?
Mark Schaffel has skills like Crm, Business Analysis, Leadership, Project Management, Management, Vendor Management, Analysis, Strategy, Change Management, Program Management, Requirements Analysis, Business Process.
Who are Mark Schaffel's colleagues?
Mark Schaffel's colleagues are Aj Siegle, John Florance, Cindy Miller, Ana Agatha, Melissa Pincus, Susan Buerke, Bob Silverman.
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