Mark Cheng Email and Phone Number
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Mark Cheng personal email
Mark Cheng phone numbers
Highly adaptive and result-driven Business Intelligence (BI) and Analytics professional with expertise and technical skills in business analysis, data and system integration, market research, billing, workflow and product management and customer care solutions across multiple industries.Proficiency managing and leading BI team, focusing on reducing time to insight cycle and continuous improvement, as well as working with cross functional teams to deliver key business insights, improve operations and increase profitability through analytics. Having successfully implemented various BI platforms from the ground up, I am enthusiastic about promoting and facilitating data driven decision making and culture within the corporate environment.I am passionate about using data to solve business problems, always strive to provide insights that are actionable and relevant. Established loyalty and conscientious about my work, I bring dynamic leadership, relentless commitment, and strong technical expertise to the organization. Being a strategic critical thinker coupled with domain knowledge and business acumen, I have the ability to work with and analyze large volumes of data, breakdown issues into soluble iterations and deliver the synthesized data into succinct presentations that aid in decision making.Core Competencies:✔ Strategic Roadmap for Evolving BI and Analytics platforms✔ Data Analytics and Insights ✔ Management / Strategy / Vision✔ BI Delivery and Governance Framework ✔ Data Visualization and Reporting ✔ Customer Intelligence✔ Data Modeling and Architecture✔ BI Platform Implementation ✔ System Integration / Data Migration✔ Tableau / Power BI / SSAS Tabular / T-SQL / QlikView
T-Mobile
View- Website:
- tmobile.com
- Employees:
- 90699
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T-Mobile
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Senior Manager, Bi & ReportingSally Beauty Oct 2020 - PresentDenton, Texas, Us -
Business Intelligence & AnalyticsVistra Corp. Apr 2020 - Oct 2020Irving, Tx, Us -
Manager, Decision Analytics & ResearchNrg Energy Aug 2019 - Dec 2019Houston, Texas, UsOrchestrated the strategic transition of Stream Energy's BI and Analytics architecture and reporting system to NRG, ensuring seamless integration and alignment following the acquisition of Stream Energy. -
Senior Manager, Business IntelligenceNrg Energy 2016 - Aug 2019Houston, Texas, UsDirects the leadership, coaching, development and quality performance of a team of BI developers, analysts, contractors and project manager. Management duties including resource planning, project pipeline management and implementing report development methodologies, governance and processes. Oversight of data strategies including connecting, collecting, analyzing and summarizing data to provide insights and trends that facilitate decision making to help improve the customer experience, provide business measurements, evaluate market dynamics and assist in formulating business strategies.✔ Implemented Power BI and SSAS Tabular Model for faster and deeper data analysis, reduced time to insight from months to weeks, empowered business users and reduced siloed solutions.✔ Developed what-if analysis for Sales Compensation Plan that has been instrumental in changing the Associates payout at the enterprise level. It allowed C-level executives to make informed decision based on various payout structures and models.
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Manager, Business MeasurementNrg Energy 2014 - 2016Houston, Texas, UsLed a team focused on enabling enterprise-wide Operational and QM reporting, key business analyses, support retail pricing analyses and various marketing initiatives. Analyzed company competitiveness, products portfolio and pricing as compared to other retail electric providers.✔ Oversaw the development of Competitive Pricing dashboard to monitor products traction, margin and to track competitors’ pricing movements. Allowed executives to view what-if pricing analyses dynamically.✔ Streamlined reporting platform using SSRS and standardized business logic layer using T-SQL.
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Lead Bi & Market Research AnalystNrg Energy 2011 - 2014Houston, Texas, UsLed the market research team. Monitored market rules and retail tariffs for changes that may impact product offers. Conducted competitor case studies, pricing analytics and optimization to improve profitability.✔ Identified revenue exposure of $1.5M due to billing errors and prevented recurring exposure of approximately $400K per month.✔ Identified new revenue stream of $430K per year (net profit) by presenting business case to assess additional service charges while maintaining a competitive edge in the Georgia market.
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Lead Business AnalystNrg Energy 2010 - 2011Houston, Texas, UsServed as SME for Atlanta Gas Light (AGL) in the area of market transactions, AGL charges and customer billing, providing expertise to business units and serving as resident business advisor on the Georgia market. ✔ Assisted the design and development of a second generation Customer Information System (CIS) that expanded the footprint into the deregulated natural gas market in Georgia.
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Senior Business AnalystNrg Energy 2007 - 2010Houston, Texas, UsWorked with SMEs and internal users from all levels to elicit and document business and functional requirements. ✔ Developed EDI mapping (ERCOT TXSET) requirements for ETL team and performed transaction gap analysis and testing. Created functional requirements for transaction error handling to minimize exposure to the billing system.
Mark Cheng Skills
Mark Cheng Education Details
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University Of OklahomaGeneral -
Imperial College Business SchoolBusiness Analytics: From Data To Decisions
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University Of Central OklahomaMaster Business Administration (Mba) Coursework Completed
Frequently Asked Questions about Mark Cheng
What company does Mark Cheng work for?
Mark Cheng works for T-Mobile
What is Mark Cheng's role at the current company?
Mark Cheng's current role is Business Intelligence & Analytics Leader | Data Strategy | Strategic Business Insights.
What is Mark Cheng's email address?
Mark Cheng's email address is ma****@****rgy.net
What is Mark Cheng's direct phone number?
Mark Cheng's direct phone number is +140527*****
What schools did Mark Cheng attend?
Mark Cheng attended University Of Oklahoma, Imperial College Business School, University Of Central Oklahoma.
What skills is Mark Cheng known for?
Mark Cheng has skills like Business Analysis, Business Intelligence, Analytics, Business Intelligence Tools, Data Modeling, Data Visualization, Data Analysis, Business Analytics, Competitive Intelligence, Business Intelligence, Software Development Life Cycle, Project Management.
Who are Mark Cheng's colleagues?
Mark Cheng's colleagues are Edwin Waller, Cassandra Quental, Siva Sareddu, Ross Burke, Rahma Mfinanag, Nancy Camperud, Dominique Darkins.
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