• Forged relationships with small business owner collaborating on marketing, branding, strategic planning, and web analytics for their web presence• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines. Based on web analytics redesigned client's websites which supplied an increase of 50% more traffic and business

• Provide management, coaching, and counseling for three Business Analyst• Work with key stakeholder and project owners to gather and document business requirements• Created and formalized processes and smartsheet reporting for deployment tickets, to ensure key stakeholders and team members are informed of the tiering and priority of Jira Tickets • Streamlined in-take of change request and production defects reported to reduce time from request to implementation by implementing a Jira Service Desk In-Take Portal• Ensure Acceptance Criteria is adequate for the Quality Assurance testing team, assist in identifying problems in testing to improve quality assurance.

• Planned and directed analysis of complex business problems to be solved with in-house software systems resulting in an increase in productivity and user understanding of the systems• Provided technical assistance in identifying, evaluating, developing systems, and procedures that were cost-effective and met user requirements• Assisted in planning and testing system changes, recommending controls by identifying problems• Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats• Procured an estimated $2 million in IRC voting system and Daktronics display system for the House Chamber. Developed, implemented and maintain all elements of the voting and display systems• Analyzed intranet and public website statistics to determine communication and operational effectiveness for approximately 2.2 million public users, based on that analysis develop and recommend policies, workflow, and content authoring guidelines for intranet and public web content• Public Websites maintenance activities (updates, addition, and removal of the content)• Thunderstone Search Appliance Admin, plus additional search analytics and reporting tools• Involved with Microsoft SharePoint Administration• Established strategy and drove business model on the Public Legislative Tracking System• Analyzed and synthesized business requirements, including conceptualizing processes and recognizing patterns• Developed and managed project plans while providing status updates to management

• Co-developed, implemented, and launched Florida House of Representatives first public website that improved public involvement in the legislative process• Coordinated Speaker's Email Systems that handled 84,000+ emails monthly, coordinated procurement of Email System to increase handing of 50% more monthly emails • Collaborated with Clerk's office Committee Staff to ensure their documents were available to the public• Collaborated on the Appropriations process for publishing and integration with the Florida Senate• Worked within web content management systems including SharePoint

• Developed policies and procedures for Information Technology for three radio stations that had revenue of $36 million-plus per year, these policies allowed for a 10 to 15% increase in productivity.• Responsible for contract negotiations, research analysis, evaluation for all communication contractors.

• Manager of all Creative Department functions that generated over 15 million direct mailings, including negotiations and procurement of software/hardware for the Creative & Data Processing Departments.• Managed a staff of six designers, Desktop Publishing, Image Processing, and Photography areas• Increased accuracy and productivity of mailers being acted on by 15%