Mark Scobie Email & Phone Number

Gateshead, England, United Kingdom

Department lead for the information provision aspects of Payment by Results (PbR), including the establishment of commissioner baselines and the development and management of internal information systems to support the finance department through PbR and commissioning. This includes accurate and timely activity information to support monthly PbR reporting the annual Reference Cost data provision. Also involves submitting monthly data flows that populate the national Hospital Episode Statistics (HES) and Commissioning Dataset (CDS) data.Also responsible for the Trust data submissions of the Mental Health Services Dataset (MHSDS), and Maternity Services Dataset (MSDS) on a monthly basis. A requirement of this is to manage any changes needed to the submission requirements to ensure compliance moving forward. As part of the role as a lead for the national submissions of CDS, MHSDS and MSDS data, have developed Data Quality Dashboards, highlighting problems with the data before, during and after submission in order to improve quality.Responsible for creating new reports to suit information requirements, using Microsoft Server Management Studio and Report Builder. Also utilise DTSX packages to process and cleanse data and ensure good database design. Along with the rest of the Information Team, required to provided responses to Freedom of Information Requests within the statutory timelines, and also respond to internal requests for information from other areas of the Trust within deadlines.

Gateshead

Department lead for the project reporting as part of the Trusts work on the Global Digital Exemplar project. This involves taking a designated lead in the direct management of the analytical requirements for the GDE programme, to deliver analytical advice and deliverables as requested by clinicians, managers and other staff to enable the provision of high quality services.Also responsible for information provision aspects of Payment by Results (PbR), including the establishment of commissioner baselines and the development and management of internal information systems to support the finance department through PbR and commissioning. This includes accurate and timely activity information to support monthly PbR reporting the annual Reference Cost data provision. Also involves submitting monthly data flows that populate the national Hospital Episode Statistics (HES) and Commissioning Dataset (CDS) data.Accountable for Trust data submissions of the Mental Health Services Dataset (MHSDS), and Maternity Services Dataset (MSDS) on a monthly basis. A requirement of this is to manage any changes needed to the submission requirements to ensure compliance moving forward. As part of the role as a lead for the national submissions of CDS, MHSDS and MSDS data, have developed Data Quality Dashboards, highlighting problems with the data before, during and after submission in order to improve quality.Responsible for creating new reports to suit information requirements, using Microsoft Server Management Studio and Report Builder.Along with the rest of the Information Team, required to provided responses to Freedom of Information Requests within the statutory timelines, and also respond to internal requests for information from other areas of the Trust within deadlines.

Gateshead

Department lead for the information provision aspects of Payment by Results (PbR), including the establishment of commissioner baselines and the development and management of internal information systems to support the finance department through PbR and commissioning. This includes accurate and timely activity information to support monthly PbR reporting the annual Reference Cost data provision. Also involves submitting monthly data flows that populate the national Hospital Episode Statistics (HES) and Commissioning Dataset (CDS) data.Also responsible for the Trust data submissions of the Mental Health Services Dataset (MHSDS), and Maternity Services Dataset (MSDS) on a monthly basis. A requirement of this is to manage any changes needed to the submission requirements to ensure compliance moving forward. As part of the role as a lead for the national submissions of CDS, MHSDS and MSDS data, have developed Data Quality Dashboards, highlighting problems with the data before, during and after submission in order to improve quality.Responsible for creating new reports to suit information requirements, using Microsoft Server Management Studio and Report Builder.Along with the rest of the Information Team, required to provided responses to Freedom of Information Requests within the statutory timelines, and also respond to internal requests for information from other areas of the Trust within deadlines.

Gateshead

Role involves providing analytical support to more Senior Analysts and other Informatics staff. I assist in the provision and analysis of information and present outputs to staff within the Trust. Also required to help train staff both inside and outside of the department. I am responsible for running the RTT 18 weeks performance reporting, providing data to wait list managers and also collating the information to be submitted to the Department of Health on a weekly and Monthly basis. Since taking over I have worked to successfully streamline this process, improving the workload for informatics staff and waiting list managers. Currently in charge of processing trust wide mental health data to submit to the monthly Mental Health and Learning Disabilities Minimum Dataset. Responsible for internal A&E reporting data, providing data on a daily and weekly basis.

Newcastle Upon Tyne, United Kingdom

Managed a multidisciplinary team of 20 staff including Nurses, Dental Nurses, Health Information Advisors and Health Advisors.Delivered performance from staff members to meet business KPIs. Had to identify and deliver further coaching and training as required. Successfully implemented and completed 10 formal action plans over 2 years. Successfully managed change throughout the organisation. Dealt with 3 staff consultation periods in 4 years.Developed Excel based tools for tracking performance of both managers and staff that are currently used across the North Division, improving data analysis and performance. As part of the team manager group at Newcastle helped reduce sickness rates from 19% average to <5% average from November 2010 – November 2011. Selected to represent Team Managers from the division as part of a working group to develop and test new tools for monitoring and reporting performance across the whole organisation. Received training to perform secondary role as career coach advising people on their options and helping them make plans for their lives after NHS Direct November 2013-March 2014.

Newcastle Upon Tyne, United Kingdom

Manage a team of 8 Health Information Advisors. Responsible for performance of own staff members directly. Undertook queue coordinator role approximately 12 hours per week. Responsible for all Health Information calls being dealt with within their service level agreements. Indirectly responsible for real time performance of up to 70 Health Information Advisors depending on staffing levels when working as queue coordinator. Responsible for 1st contact resolution in dealing with complaints. Took the lead in a project to define a new role within the organisation of “Health Information Specialist” to provide support for the health information service. Worked with other Health Information Team Leaders to draft proposals and then took sole responsibility for producing a report to promote this new role to the Board.

Newcastle Upon Tyne, United Kingdom

Provide comprehensive and accurate information on health and medicines queries, predominately via telephone but also via email, post and an online ‘chat’ service. Identify and forward callers to support organisations where appropriate.Identify and take action when clinical risks present themselves or when vulnerable adult or child protection issues arise.Exercise critical thinking and effective communication skills to assess caller’s holistic needs in a non-judgmental manner.Mentor and develop new staff and ensure they were safe to practice online independently.Delivering training on challenging calls to members of staff across the whole organisation.

Newcastle Upon Tyne, United Kingdom

Provide general customer service to AA Car insurance customersUpsell home/motor insurance, and personal loans when in contact with customers. Responsible for 1st contact resolution for all complaints into the service.Mentor new members of staff ensuring they were delivering the expected performance.