Mark Drury Email & Phone Number

Brisbane, Queensland, Australia

Heading up a dedicated and specilaised Acquiring/Acceptance Practice for the Asia Pacific region - supporting clients across the acceptance ecosystem (Acquirers, Merchants, Software Vendors, PayFacs, eWallets, PSP's etc), focusing on market entry/expansion, operating model expansion, business performance diagnostic, pricing/portfolio performance.

Brisbane, Queensland, Australia

Acquiring Subject Matter Expert for the Data & Services Delivery function within Mastercard Advisors. Working with clients across the AP region in the assessment, optimisation and strategic future state design across all segments of the Acquiring business life cycle, including Acquisition, Product Management, Partner Management, Sales, Operations.

North Sydney, New South Wales, Australia

Acquiring/Acceptance Subject Matter Expert, providing dedicated Account Management support to a key strategic tier 1 bank in NSW,- Direct P&L ownership with proven track record of a needs based consultative approach and executing multi million dollar strategic deals. - Acceptance Subject Matter with expert knowledge of Payment Facilitator, Third Party.

Sydney, Australia

• Responsible for driving the engagement and partnership agenda with Specialist Financial Institutions and establishing a new direct engagement with key Digital Payments Enablers in the Australian market.Currently.
• Scheme rules and compliance consultancy.
• Market trend/analysis and benchmarking insights.
• Fraud and Risk product development and data insights
• Tailored merchant insights and reporting.
• Tailored personalised merchant loyalty programmes.

Sydney, Australia

• Responsible for a portfolio of 14 key Bank and Merchant relationships within NSW and WA.
• Leading the company’s strategic objectives for the Australia market to a) meet financial performance requirements, b) displace cash, c) grow merchant locations, and d) position the market for digital payment acceptance.
• Establish the customers strategic drivers and identify synergies for partnership, implementing initiatives which mutually increase card volume and merchant locations.
• Driving promotional marketing campaigns.
• Act as a trusted advisor and ambassador for MasterCard in terms of meaningful market insights in relation to trends and regulation.
• Scheme rules and compliance consultancy.

London, United Kingdom

• Responsible for managing key four strategically important acquirer relationships for the UK market (representing 81% of UK volume).
• Leading the company’s strategic objectives for the UK&I market to a) meet financial performance requirements, b) displace cash, c) grow merchant locations, and d) position the market for digital payment acceptance.
• Establish the customers strategic drivers and identify synergies for partnership, implementing initiatives which mutually increase card volume and merchant locations.
• Driving promotional marketing campaigns.
• Act as a trusted advisor and ambassador for MasterCard in terms of meaningful market insights in relation to trends and regulation.
• Educate and support the customer (both acquirer and merchant) to remediate any compliance programme violation.

• Heading up a team of six, responsible for the Digital (E-Commerce and M-Commerce) product delivery, roadmap, P&L, R&D for the Lloyds Bank Merchant Services business (Cardnet).
• Successfully secured group investment to deliver seed product developments for both E & M commerce channels.
• Completed Europe wide tender to select a PSP (Payment Service Provider) in which to partner and deliver a white label Ecommerce Gateway solution
• Completed tender for white label MPOS card acceptance solution, to drive new card acceptance in historically cash rich verticals, such as clubs & charities & various trades sectors (e.g. plumbers, hairdressers etc).
• Working closely with both MasterCard and Visa Europe to interlock their wallet propositions (PayPass Online and V.Me) into the Gateway proposition at launch and negotiating commercial deals with the schemes regarding.
• Successfully secured funding to overhaul the Cardnet.com website to revolutionise the content, customer journey (including journey analytics) and critically SEO performance, interlocking into the wider group sites and.

• Leading a team of three, directly responsible for managing the relationships with Visa Europe, MasterCard, Diners International & the UK Cards Association (formerly APACS).
• Responsible for managing the compliance oversight for a merchant base of c.55k merchants.
• Represent Lloyds Cardnet Merchant Services business at industry forums and propose/negotiate and ultimately influence industry decisions for the Cardnet strategic benefit.
• Represent the Lloyds Acquiring business when responding to Government, EU & UK Regulator (Green Paper) initiatives/industry concerns/changes and Consumer Group complaints (Super Complaints).
• Provide specialist consultancy and guidance both to internal colleagues and merchants, on a diverse spectrum of subject matters.

• Responsible for heading up the International Product and Business Development divisions,
• Re-engineered the merchant boarding process, and reduced the boarding timeline by 200%.
• Introduced new pricing strategies focused on recurring revenues.
• Generated significant revenue from reengineering debt collection processes.
• Completely overhauled existing pricing model to include full and accurate Interchange and Scheme Assessment Fee tariffs This provided the sales team transparency to the underlying costs and enables them to structure.
• Generated c.1000 new international merchant leads following engagement with Lloyds Bank Relationship Management teams.

• A key stakeholder to a discreet team mobilsed to build (in partnership with OmniPay), a multi-currency, which enabled a Global Ecommerce partner to drive significant cost benefits and economises of scale, leveraging.
• The business subject matter expert regarding the commercial economics of processing Domestically, Intra Regionally and Inter Regionally for both Interchange (across many transaction types) and the Card Scheme.
• Integral part of the deal team when presenting the product proposition to clients during the RFP and selection process.
• Support the Account Manager during the contract negotiation process. Responsible for the contract production, including internal negotiation with Legal Counsel through to the contract execution.
• Provide specialist consultancy support to the Corporate Account Managers (both the domestic and international sales teams) during client recruitment, implementation and service reviews. Areas of focus include the:o.
• Undertake Program Manager responsibility during client implementations, ensuring the Business and IT Project Managers are delivering the project to the client specification and coordinate escalation to the Project.

Btec National Diploma - Distinction, Photography

9 Gcse'S