Mark Drury Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Heading up a dedicated and specilaised Acquiring/Acceptance Practice for the Asia Pacific region - supporting clients across the acceptance ecosystem (Acquirers, Merchants, Software Vendors, PayFacs, eWallets, PSP's etc), focusing on market entry/expansion, operating model expansion, business performance diagnostic, pricing/portfolio performance, infrastructure optimisation, GTM, and distribution/partnership strategy.

Brisbane, Queensland, Australia

Acquiring Subject Matter Expert for the Data & Services Delivery function within Mastercard Advisors. Working with clients across the AP region in the assessment, optimisation and strategic future state design across all segments of the Acquiring business life cycle, including Acquisition, Product Management, Partner Management, Sales, Operations, Finance/Pricing & Risk/Fraud.

North Sydney, New South Wales, Australia

Acquiring/Acceptance Subject Matter Expert, providing dedicated Account Management support to a key strategic tier 1 bank in NSW,- Direct P&L ownership with proven track record of a needs based consultative approach and executing multi million dollar strategic deals. - Acceptance Subject Matter with expert knowledge of Payment Facilitator, Third Party Processor, ISO & principle/affiliate license operating models.- Intimate knowledge of the acceptance commercial economics, including Interchange, Scheme Fees and Acquiring pricing strategies in multiple global markets- Driving both Mastercard and my clients digital acceptance strategy, including Scheme Tokensiation (M4M) 3DS2, Secure Remote Commerce, as well as card life cycle optimisation via Account Billing Updater.- Responsible for pioneering new acceptance and driving both Mastercard & my clients acceptance location growth strategic agenda, including next gen acceptance technologies, which include PIN Glass and Tap on Phone, whereby every consumer grade mobile device can become an acceptance device.- Deep insights to the eCommerce and digital channels having delivered international acquiring platforms and eCommerce Gateways both to clients and as a client during my 22 years in Card Payments.- Market trend/analysis and bench marking insights - delivering meaningful insights to my client with actionable recommendations for growth.- Fraud and Risk product development and data insights- Providing specialist support to my client regarding Scheme rules, the business interpretation and considerations and broader compliance consultancy including interchange, surcharging, merchant routing and secure online commerce.- Specialist consultancy support, regarding market research, building/articulating merchant/customer value proposition, pricing strategies and customer business strategy formulation.

Sydney, Australia

Responsible for driving the engagement and partnership agenda with Specialist Financial Institutions and establishing a new direct engagement with key Digital Payments Enablers in the Australian market.Currently responsible for a portfolio of domestic acquirer, international acquirer and digital partners, as the lead relationship manager for the clients end to end needs, including:• Scheme rules and compliance consultancy.• Market trend/analysis and benchmarking insights.• Fraud and Risk product development and data insights• Tailored merchant insights and reporting.• Tailored personalised merchant loyalty programmes.• Credit/Debit and PrePaid Issuing Co brand partnerships.• eCommerce gateway channel enablement • Digital payment acceptance, including tokenisation, digital wallet and other card on file initiatives.• Marketing campaign partnerships.• Co Innovation leveraging Mastercard LABS / Tech Hub, Launchpad and Start Path initiatives.• Specialist consultancy support, regarding market research, building/articulating merchant/customer value proposition, pricing strategies and customer business strategy formulation.

Sydney, Australia

Responsible for a portfolio of 14 key Bank and Merchant relationships within NSW and WA.• Leading the company’s strategic objectives for the Australia market to a) meet financial performance requirements, b) displace cash, c) grow merchant locations, and d) position the market for digital payment acceptance.• Establish the customers strategic drivers and identify synergies for partnership, implementing initiatives which mutually increase card volume and merchant locations.• Driving promotional marketing campaigns.• Act as a trusted advisor and ambassador for MasterCard in terms of meaningful market insights in relation to trends and regulation.• Scheme rules and compliance consultancy.• Educate the customer to business development initiatives and formulate business case/investment incentive proposals through to contract execution, then monitor deliverables are achieved in the agreed timescales.• Educate and process prospective new acquirer membership application.• Support and resolve day to day operational/technical queries relating to MasterCard compliance programmes, business enhancement changes, pricing, regulatory/market insights and data intelligence.

London, United Kingdom

Responsible for managing key four strategically important acquirer relationships for the UK market (representing 81% of UK volume). • Leading the company’s strategic objectives for the UK&I market to a) meet financial performance requirements, b) displace cash, c) grow merchant locations, and d) position the market for digital payment acceptance.• Establish the customers strategic drivers and identify synergies for partnership, implementing initiatives which mutually increase card volume and merchant locations.• Driving promotional marketing campaigns.• Act as a trusted advisor and ambassador for MasterCard in terms of meaningful market insights in relation to trends and regulation.• Educate and support the customer (both acquirer and merchant) to remediate any compliance programme violation.• Educate the customer to business development initiatives and formulate business case/investment incentive proposals through to contract execution, then monitor deliverables are achieved in the agreed timescales.• Educate and process prospective new acquirer membership application.Support and resolve day to day operational/technical queries relating to MasterCard compliance programmes, business enhancement changes, pricing, regulatory/market insights and data intelligence

Heading up a team of six, responsible for the Digital (E-Commerce and M-Commerce) product delivery, roadmap, P&L, R&D for the Lloyds Bank Merchant Services business (Cardnet). • Successfully secured group investment to deliver seed product developments for both E & M commerce channels.• Completed Europe wide tender to select a PSP (Payment Service Provider) in which to partner and deliver a white label Ecommerce Gateway solution • Completed tender for white label MPOS card acceptance solution, to drive new card acceptance in historically cash rich verticals, such as clubs & charities & various trades sectors (e.g. plumbers, hairdressers etc).• Working closely with both MasterCard and Visa Europe to interlock their wallet propositions (PayPass Online and V.Me) into the Gateway proposition at launch and negotiating commercial deals with the schemes regarding strategic target merchant activation and platform development.• Successfully secured funding to overhaul the Cardnet.com website to revolutionise the content, customer journey (including journey analytics) and critically SEO performance, interlocking into the wider group sites and drive incremental customer views, reduce customer service helpdesk customer service overhead by 15% and drive up leads by 10%.

• Leading a team of three, directly responsible for managing the relationships with Visa Europe, MasterCard, Diners International & the UK Cards Association (formerly APACS).• Responsible for managing the compliance oversight for a merchant base of c.55k merchants.• Represent Lloyds Cardnet Merchant Services business at industry forums and propose/negotiate and ultimately influence industry decisions for the Cardnet strategic benefit.• Represent the Lloyds Acquiring business when responding to Government, EU & UK Regulator (Green Paper) initiatives/industry concerns/changes and Consumer Group complaints (Super Complaints).• Provide specialist consultancy and guidance both to internal colleagues and merchants, on a diverse spectrum of subject matters.

Responsible for heading up the International Product and Business Development divisions,• Re-engineered the merchant boarding process, and reduced the boarding timeline by 200% .• Introduced new pricing strategies focused on recurring revenues.• Generated significant revenue from reengineering debt collection processes.• Completely overhauled existing pricing model to include full and accurate Interchange and Scheme Assessment Fee tariffs This provided the sales team transparency to the underlying costs and enables them to structure deals creatively and compete with the competition.• Generated c.1000 new international merchant leads following engagement with Lloyds Bank Relationship Management teams.• Structured a deal with a third party partner to deliver a EU centric Face to Face terminal proposition. • Delivered consultancy support to LBG/Cardnet personnel and multinational merchants (both existing & prospective) as how to structure relationships to reduce card acceptance costs from interchange optimisation and centralised service centre operations.

A key stakeholder to a discreet team mobilsed to build (in partnership with OmniPay), a multi-currency , which enabled a Global Ecommerce partner to drive significant cost benefits and economises of scale, leveraging HSBC licenses across 62 global jurisdictions via a single processing platform .Subsequently, then responsible for the production of RFI, RFP, price modelling and User Requirement documentation during the sales/recruitment process. • The business subject matter expert regarding the commercial economics of processing Domestically, Intra Regionally and Inter Regionally for both Interchange (across many transaction types) and the Card Scheme Assessment Fees.• Integral part of the deal team when presenting the product proposition to clients during the RFP and selection process.• Support the Account Manager during the contract negotiation process. Responsible for the contract production, including internal negotiation with Legal Counsel through to the contract execution.• Provide specialist consultancy support to the Corporate Account Managers (both the domestic and international sales teams) during client recruitment, implementation and service reviews. Areas of focus include the:o Product proposition & capabilities.o Compliance both regulatory and card scheme.o Commercial analysis.o Product development research, including the production of proposition summary and business case papers.• Undertake Program Manager responsibility during client implementations, ensuring the Business and IT Project Managers are delivering the project to the client specification and coordinate escalation to the Project Sponsor as required.• Produce and maintain Profit and Loss analysis for the Executive Management team, measuring both the Corporate Sales Team and Sales Managers performance against plan/target.

Btec National Diploma - Distinction, Photography

9 Gcse'S