Mark Searls Email and Phone Number
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At TeamLogic IT, we are a business that provides a comprehensive portfolio of services along with a world class customer experience. We aren't just your service provider, we are your technology partner.As a results driven leader with almost 30 years experience in the IT industry, I know what it takes to work with you to understand your business and produce technology solutions that support your needs and goals. At TeamLogic IT we manage your technology so that you can focus on your core business. In order to do that, you need to have the confidence that your IT infrastructure will be there when you and your customers need it, that's what we do. Let us be your Technology Advisor. We take the time to understand your business, evaluate your current and future needs and collaborate with you to manage what you have, what you need now, and build a roadmap for the future so that your infrastructure will always be ready as you manage and grow your business. Our services include but are not limited to:Managed ServicesE-mail HostingHelp DeskBackup & RecoveryBusiness Continuity Planning and Services (DR)Remote MonitoringIT Management Services & SecurityNetwork Management Services & SecurityIT ConsultingComputer RepairVOIP TelephonyPlease contact me at msearls@teamlogicit.com
Teamlogic It Boulder, Colorado
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Owner & PresidentTeamlogic It Boulder, Colorado Apr 2017 - PresentTeamLogic IT provides networking, security, data, and email services, as well as hardware and software support. Our nationwide network of locations also offers a variety of consultation and preventative maintenance services that previously had been available only to larger organizations. We are the “IT Partner” for thousands of small and medium-sized business customers. -
Global Optimized Services Leader ( Director )Ibm 2015 - 2016Armonk, New York, Ny, UsLead team of 400+ global professionals and business/technology leaders, providing optimized systems and service management solutions for IBM Infrastructure Services’ clients in all geographies. Drive global optimization and innovation across all services, leveraging cloud and agile methodologies.• Enhanced 12 different services via global standardization and 15%+ reduction in labor/non-labor costs.• Established consistent financial management across all services by creating a repeatable governance model and globally-centralized business operations.• Led new strategy development for cost recovery and funding of mature global services, freeing up investment budget for new initiatives. -
Sr. Manager & Sr. Global Program ManagerIbm 2010 - 2015Armonk, New York, Ny, UsDirected deployment of systems management enterprise software to IBM Infrastructure Services’ clients in all geographies. Built cross-geography and cross-functional virtual teams as well as global governance model. Ownership of all functional and financial targets.• Oversaw 5-year, $50M cross-brand investment, modernizing endpoint management for Infrastructure Services’ accounts globally.• Led development of new service delivery model, driving 20% drop in total service cost while building staffing plan that grew the organization 50% globally.• Served as service delivery subject matter expert for corporate acquisition and integration of endpoint management company into IBM, as member of cross brand team.• Communicated and led adoption and implementation of the strategic solution globally to 200+ accounts and 300K+ managed endpoints.• Successfully migrated infrastructure to the cloud in several geographic locations, contributing to 20% drop in service cost and reducing time to complete infrastructure builds from months to days. -
Manager & Global Service OwnerIbm 2006 - 2010Armonk, New York, Ny, UsOversaw cross brand requirements definition as well as design and development of compliance management tooling and services for Infrastructure Services’ accounts. Directed cross brand development and deployment of technology in the Americas and Asia; 100 accounts in 10 countries.• Eliminated duplicate development budgets between brands while achieving 10% reduction in service delivery costs across all accounts.• Improved service requirements, release, architecture, and problem/change management processes by leading staff to simplify and standardize, establishing this service as the model for entire portfolio.• Achieved all functional and financial targets for the program, totaling $6.5M+ in investment. -
Manager, Intel Distributed Compliance AdministrationIbm 2004 - 2006Armonk, New York, Ny, UsLed team of Intel/Windows system compliance administrators supporting North American clients. Member of Global Delivery, Research and Development automation task force.• Reduced missed system compliance checks and security patches by 40% and improved audit compliance 70% by pioneering a completely new service model for centrally-managed server security and audit compliance.• Provided leadership in other core process areas, including change management and security issue/risk management; raised cross-functional awareness of audit performance and requirements and streamlined these processes, resulting in further efficiencies. -
Manager, Wintel Server SupportIbm 2002 - 2004Armonk, New York, Ny, UsOversaw team of Intel/Windows system administrators, providing system administration support to several SO accounts.• Generated $1-2M in new revenue for IBM, based on team’s analysis and recommendations.• Asked to manage several client-critical support situations for Delivery Center; restored service and customer satisfaction to prior levels and above.• Provided insight and feedback to Corporate Strategy team as systems management specialist on Competitive Analysis subteam.• Coached team in developing a 1-team model that consolidated and optimized support across 2 mid-size accounts, avoiding additional staffing costs and boosting morale; model was adopted by other business units to improve team engagement and efficiencies.
Mark Searls Skills
Mark Searls Education Details
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Friends UniversityManagement Information Systems And Services -
Wichita State UniversityComputer Science -
Kansas State UniversityMechanical Engineering
Frequently Asked Questions about Mark Searls
What company does Mark Searls work for?
Mark Searls works for Teamlogic It Boulder, Colorado
What is Mark Searls's role at the current company?
Mark Searls's current role is Expert in customer focused IT services that address the unique challenges of small and medium businesses..
What is Mark Searls's email address?
Mark Searls's email address is se****@****ibm.com
What is Mark Searls's direct phone number?
Mark Searls's direct phone number is +130344*****
What schools did Mark Searls attend?
Mark Searls attended Friends University, Wichita State University, Kansas State University.
What skills is Mark Searls known for?
Mark Searls has skills like Leadership, It Strategy, Cloud Computing Iaas, Information Technology, Requirements Analysis, It Outsourcing, Infrastructure, Data Center, Itil, Software As A Service, Resource Management, Vendor Management.
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