Mark Searls Email & Phone Number

Boulder, CO, US

TeamLogic IT provides networking, security, data, and email services, as well as hardware and software support. Our nationwide network of locations also offers a variety of consultation and preventative maintenance services that previously had been available only to larger organizations. We are the “IT Partner” for thousands of small and medium-sized.

Armonk, New York, NY, US

• Lead team of 400+ global professionals and business/technology leaders, providing optimized systems and service management solutions for IBM Infrastructure Services’ clients in all geographies. Drive global.
• Enhanced 12 different services via global standardization and 15%+ reduction in labor/non-labor costs.
• Established consistent financial management across all services by creating a repeatable governance model and globally-centralized business operations.
• Led new strategy development for cost recovery and funding of mature global services, freeing up investment budget for new initiatives.

Armonk, New York, NY, US

• Directed deployment of systems management enterprise software to IBM Infrastructure Services’ clients in all geographies. Built cross-geography and cross-functional virtual teams as well as global governance model..
• Oversaw 5-year, $50M cross-brand investment, modernizing endpoint management for Infrastructure Services’ accounts globally.
• Led development of new service delivery model, driving 20% drop in total service cost while building staffing plan that grew the organization 50% globally.
• Served as service delivery subject matter expert for corporate acquisition and integration of endpoint management company into IBM, as member of cross brand team.
• Communicated and led adoption and implementation of the strategic solution globally to 200+ accounts and 300K+ managed endpoints.
• Successfully migrated infrastructure to the cloud in several geographic locations, contributing to 20% drop in service cost and reducing time to complete infrastructure builds from months to days.

Armonk, New York, NY, US

• Oversaw cross brand requirements definition as well as design and development of compliance management tooling and services for Infrastructure Services’ accounts. Directed cross brand development and deployment of.
• Eliminated duplicate development budgets between brands while achieving 10% reduction in service delivery costs across all accounts.
• Improved service requirements, release, architecture, and problem/change management processes by leading staff to simplify and standardize, establishing this service as the model for entire portfolio.
• Achieved all functional and financial targets for the program, totaling $6.5M+ in investment.

Armonk, New York, NY, US

• Led team of Intel/Windows system compliance administrators supporting North American clients. Member of Global Delivery, Research and Development automation task force.
• Reduced missed system compliance checks and security patches by 40% and improved audit compliance 70% by pioneering a completely new service model for centrally-managed server security and audit compliance.
• Provided leadership in other core process areas, including change management and security issue/risk management; raised cross-functional awareness of audit performance and requirements and streamlined these processes.

Armonk, New York, NY, US

• Oversaw team of Intel/Windows system administrators, providing system administration support to several SO accounts.
• Generated $1-2M in new revenue for IBM, based on team’s analysis and recommendations.
• Asked to manage several client-critical support situations for Delivery Center; restored service and customer satisfaction to prior levels and above.
• Provided insight and feedback to Corporate Strategy team as systems management specialist on Competitive Analysis subteam.
• Coached team in developing a 1-team model that consolidated and optimized support across 2 mid-size accounts, avoiding additional staffing costs and boosting morale; model was adopted by other business units to improve.

Master'S Degree, Management Information Systems And Services

Bachelor'S Degree, Computer Science

Mechanical Engineering