Mark Yang Email & Phone Number

Melbourne, Victoria, Australia

• Key Duties:
• Illuminate the path from complexity to clarity for senior managers by helping them define their true business problems from a data point of view.
• Design actionable metrics and KPIs.
• Develop Tableau dashboards and reports that help decision-making.
• Improve dashboard design process and project management process.
• Ad-hoc analysis for fault restoration and cost, crew dispatch, outage planning, resource allocation and associated regulatory compliance.

Melbourne, Victoria, Australia

• Key Duties:
• Develop a GIS-based cost estimating model in Alteryx
• Convert Alteryx workflows into Python code
• Manage Jira board, user stories and roadmap based on the scrum framework
• Organise scrum meetings i.e. sprint planning, daily stand-up, sprint review and retrospective
• Document product features and development logs in Confluence.Key Achievements:

Melbourne, Australia

• Key Duties:
• Gather stakeholders’ business requirements.
• Interview both technical and non-technical stakeholders to create technology solutions based on their expertise.
• Document the solutions and report them to senior stakeholders.
• Participate in scrum meetings including sprint plannings, daily standups, sprint reviews and sprint retrospectives.
• Apply OKRs to manage goals and performance.Key Achievements:

Sydney, Australia

• Key Duties:
• Help customers customise the best products and services portfolio in line with their use requirements.
• Manage orders, billing and associated customer requests with CRM tools such as Salesforce, SIEBEL, MNC, and Mobile HelpDesk.
• Collaborate with Telstra’s global contact centre to solve complex account issues.
• Provide customer services in a fast-paced retail environment.
• Technical support for customers’ electronic devices e.g. data backup, password reset, etc. Key Achievements:

Master Of Engineering Science, Mechanical Engineering

Activities and Societies: CREATE

Boot Camp, Fintech

• Data Analysis: Python, Tableau, SQL, Pandas, Numpy, Matplotlib, PyViz, hvPlot, Plotly Express, Panel, Seaborn, APIs, Monte Carlo.

Bachelor Of Engineering - Be, Mechanical Engineering