Mark Yang Email & Phone Number

Melbourne, Victoria, Australia

Key Duties:• Illuminate the path from complexity to clarity for senior managers by helping them define their true business problems from a data point of view.• Design actionable metrics and KPIs. • Develop Tableau dashboards and reports that help decision-making.• Improve dashboard design process and project management process.• Ad-hoc analysis for fault restoration and cost, crew dispatch, outage planning, resource allocation and associated regulatory compliance.• Consolidate business processes and technical requirements from different areas and document them in a meaningful way such as report guidelines, QRGs and user stories. Key Achievements:• Created a dashboard design process in conjunction with a closed-loop dashboard management system.• Designed metrics to measure grid operation's workload, productivity and resource allocation, and built Tableau dashboards accordingly.• Integrated the database of a grid access register application (i.e. EDNAR) with SAP BW/4HANA as a data warehouse to enable self-service reporting on Tableau.Major Software Used: Tableau, Excel, Microsoft Planner, Jira

Melbourne, Victoria, Australia

Key Duties:• Develop a GIS-based cost estimating model in Alteryx• Convert Alteryx workflows into Python code• Manage Jira board, user stories and roadmap based on the scrum framework• Organise scrum meetings i.e. sprint planning, daily stand-up, sprint review and retrospective • Document product features and development logs in Confluence.Key Achievements:• Released a GIS-based cost estimate product to be used by NBN’s operations teams to get a quick cost estimate for user-selected geographic areas on the map that need to switch to fibre. The product gives routes through which the area can connect to a fibre joint, and recommends the best route based on the distance and cost. The product significantly shortened NBN’s quote process from 2 weeks to a few clicks on the mouse.• Created an Agile workflow and associated Jira boards and confluence pages to manage the product’s development, roadmap, ad-hoc requests and the team’s capacity.• Regularly updated a cost governance dashboard to help senior managers understand the effectiveness of the software to the business.Major Software Used: Alteryx, Python, Jira, Confluence

Melbourne, Australia

Key Duties:• Gather stakeholders’ business requirements.• Interview both technical and non-technical stakeholders to create technology solutions based on their expertise.• Document the solutions and report them to senior stakeholders.• Participate in scrum meetings including sprint plannings, daily standups, sprint reviews and sprint retrospectives.• Apply OKRs to manage goals and performance.Key Achievements:• Landed a role in Telstra Graduate Program in its Technology Consulting and Solutions pathway out of 5,000 candidates.• Streamlined the form of technology solutions and increased the team’s chance to be chosen by an RFI requester.• Advocated the importance of a prototyped drone management system across the company.Major Software Used: Jira, Confluence

Sydney, Australia

Key Duties:• Help customers customise the best products and services portfolio in line with their use requirements.• Manage orders, billing and associated customer requests with CRM tools such as Salesforce, SIEBEL, MNC, and Mobile HelpDesk.• Collaborate with Telstra’s global contact centre to solve complex account issues.• Provide customer services in a fast-paced retail environment.• Technical support for customers’ electronic devices e.g. data backup, password reset, etc. Key Achievements:• Maintained high sales targets, averaging 8 contracts being signed up with customers per day.• Achieved high NPS and was rewarded with a Customer Service Champion Award.Major Software Used: Salesforce

Master Of Engineering Science, Mechanical Engineering

Activities and Societies: CREATE

Boot Camp, Fintech

• Data Analysis: Python, Tableau, SQL, Pandas, Numpy, Matplotlib, PyViz, hvPlot, Plotly Express, Panel, Seaborn, APIs, Monte Carlo.

Bachelor Of Engineering - Be, Mechanical Engineering