Mark Serjak Email & Phone Number

Los Angeles, Ca, Us

New York, Ny

BWG is an invite-only network for senior executives across technology, media and telecom. BWG industry professionals participate in a series of roundtables discussions, which are a valuable resource for market intelligence, business development and personal / professional networking.

Greater Los Angeles Area

In his current role, Mark is Vice President of Dark Fiber Program Delivery at Zayo Group, the leading global provider of Communications Infrastructure. Mark leads a team for Dark Fiber network deployment/delivery to fortune 100 businesses, wireless carriers and large content providers covering metro and long haul fiber networks.

Newbury Park, Ca

As leader of the Wireless Operations segment for Verizon Partner Solutions, led National Program Management Office responsible for capital management, business planning and program delivery of next-gen Ethernet backbone services to all US Wireless Carriers. Managed all aspects from customer engagement, capital forecasts, deployment planning, milestone delivery and network build coordination with Field Operations and Provisioning. Delivered services to over 25K cell sites (macro/small) and 10K cell site network upgrades, resulting in over $2B in revenue. Additionally responsible for Service Assurance of legacy and next-gen network products and SLA performance.Managed capital program budget of $1.7B including forecasting, spending trends and governanceDrove consistent year-over-year reductions in cost per site capital invested by 44% and SLA penalties by 90%, significantly improving program cash flow and exceeding KPI measuresReduced and optimized cell site build/provisioning cycle time by 72% increasing customer satisfaction and billing days Business Development partnering with Sales organization to win RFP’s driving additional $200M in revenueAs leader of Service Operations outside the US, team provides provisioning, maintenance, upgrades, and program and process management for all International Carriers. Owned entire post sales operations with direct management of employees in 10 countries covering Europe, Middle East, APAC and Latin America markets supporting $300M+ revenue.Initiated restructuring of entire EU team by collapsing sales and ordering groups into external service provider in Czech Republic driving 20% annually out of operating expense, and improving direct customer order/program supportDrove provisioning interval reduction of 20% via Lean Six Sigma to optimize order handling process

Newbury Park, California

Responsible for the building and spin-off of a $1.1B stand-alone business unit from Verizon Wholesale to Frontier Communications. Scope included feasibility analysis and repositioning of 400+ employees in 8 states covering sales, marketing, circuit design/provisioning, maintenance, testing, local and 911 services. Managed back end migration of work moving from spin-off back to legacy Verizon- Delivered operational ready stand-alone business 3 months ahead of schedule and under budget- Initiated and drove transition strategy to optimize headcount levels by functional area/group and established 3 new operations centers- Developed and executed training programs to ensure functional movement in and out of divested area was staffed by fully qualified employees on day 1 of operations

Newbury Park, Ca

Led Customer Focused Service Delivery Operations in 14 State West Area, with headcount of 500+ and functional responsibilities of front-end order entry, engineering/design, milestone delivery and test/hand-off. Brought into newly created position to provide increased customer focus and service delivery performance. Aligned center functions and optimized locations to transform organization by improving overall customer experience.- Transitioned from 7 to 4 strategic locations while increasing customer on time delivery standards by 22% YoY.- Reduced headcount expense by over $13M; consolidated functions and implemented a ‘follow the sun’ time zone optimization program to more effectively align work loads- Improved both Management and Associate attendance levels by 16%, all key call handling metrics and implemented‘call branding’ program to track inbound calls by type to target key operational and process improvements

Irving, Tx

Brought in to transform unstructured group of 400 employees (field and dispatch center) and pursue opportunities with FiOS fiber/copper drop wire installation and facility locates in 14 states. Reinvented team with new branding/mission and implemented national processes to expand and insource work from external companies. - Expanded headcount from 400 to 1000+ and moved into 4 new market areas to support expanding FiOS business- Drove expense savings of over $15M annually, while increasing productivity by 25% over traditional contractors- Implemented governance processes to drive accountability and engagement to lowest level in organization resulting in reduced overtime, second dispatches and employee churn- Implemented active staffing model to ensure qualified candidates were available to support growth and BAU model

Group Manager - Strategic Programs, NYRegional Manager - Northwest, Seattle WARegional Manager - Virginia Operations, Richmond, VA

Ma, International Relations, Summa Cum Laude

Activities and Societies: Economic and business development in emerging/developing markets - Eastern Europe, Brazil

Bs, International Relations

Activities and Societies: Economic and Business Development