Mark Serpa

Mark Serpa Email and Phone Number

eCommerce Trading Manager - Partner Sites at BWS @ BWS
sydney, new south wales, australia
Mark Serpa's Location
Greater Sydney Area, Australia
Mark Serpa's Contact Details

Mark Serpa personal email

n/a

Mark Serpa phone numbers

About Mark Serpa

Mark Serpa is a eCommerce Trading Manager - Partner Sites at BWS at BWS. He possess expertise in digital marketing, email marketing, social media marketing, marketing, sem and 17 more skills. He is proficient in Spanish. Colleagues describe him as "Mark is a considered and diligent on-line and social channel communicator. He possesses good knowledge of Community messaging, web traffic building and analytics. He is approachable and thoughtful in his interactions. He is strong creatively, which is demonstrated in his written work and page design concepts. He also is experienced in on-line tracking analysis and reporting."

Mark Serpa's Current Company Details
BWS

Bws

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eCommerce Trading Manager - Partner Sites at BWS
sydney, new south wales, australia
Website:
bws.com.au
Employees:
1552
Mark Serpa Work Experience Details
  • Bws
    Ecommerce Trading Manager - Partner Sites
    Bws Aug 2020 - Present
    Working with senior leaders across the Endeavour Group business (Dan Murphy’s, BWS and EDx), driving and leading digital transformation projects, partnership activities and initiatives to optimise and grow the sale of liquor through online channels.
  • Cellarmasters
    Ecommerce & Digital Marketing Manager
    Cellarmasters May 2018 - Aug 2020
    Surry Hills, Sydney
  • Laithwaites Wine
    Digital Channel Manager
    Laithwaites Wine Oct 2017 - May 2018
    Sydney, Australia
  • Cellarmasters
    Ecommerce Specialist
    Cellarmasters Jul 2016 - Oct 2017
    Sydney, Australia
    Cellarmasters is Australia's leading online and direct wine retailer. As part of the Endevour Drinks (ED), with a rich, 30 year history, connecting celebrated winemakers and growers to Australia's wine drinking community.As the eCommerce Specialist, it was my role to lead, facilitate and optimise the trading of the Cellarmasters website to meet and exceed revenue, gross margin and conversion rate targets. A diverse, fast-paced and tactical role, ensuring that Cellarmasters delivers a rich, engaging, memorable and compelling online customer experience, every-time.It was my duty to configure, maintain and optimise the website for search visibility (SEO), merchandise, user-experience (UX), site navigation (IA) to drive greater engagement and conversions. In addition, I manage all web analytics, SEO reporting, including the setup and maintenance of internal reporting and dashboards.On a daily basis I work collaboratively with the wider Digital Marketing team to coordinate campaign calendars, implement innovative improvements across the site and test hypothesis (A/B and Multivariate testing). I also assist the broader Marketing teams (Direct Marketing, Call Centre, Subscription Services (Wine Plans), Acquisition and Partnerships) to leverage new technology and take advantage of online opportunities to meet key strategic business goals.
  • First Rate
    Senior Digital Marketing Consultant
    First Rate Sep 2013 - Jul 2016
    70-72 Commonwealth St, Surry Hills, Nsw 2010, Australia
    First is a leading digital performance agency delivering expert SEM, SEO, CRO, eCommerce, Digital Strategy, Web Development, Social Media and Online Brand Management.Responsibilities include; Conversion rate optimisation (CRO), Online brand and reputation management, Managing branded online content, SEM (Bing & Google), SEO (site audits, Google Local, technical review/recommendations, off-site/on-site recommendations, IA, UI & UX), Web analytics reporting (Google Analytics, CrazyEgg, Search Metrics etc.)Project Works include:- Detailed documentation on eCommerce Integration for Google Analytics- Google Local Optimisation- Content, SEO & CRO Audits- IA, UI & UX testing and implementation- Reconsideration requests for Google Search manual & algorithmic penaltiesClients include;- Opera Australia (SEO + Content)- Menulog (SEO)- Eat Now (SEO, UX & CRO + Content)- Fuji Xerox (CRO)- Fiji Airways (SEO, UX + Content)- LaserSight (PPC, SEO, Content + UX)- PetCircle (SEO)I also assisted with our sister company 3Di, Digital Media Sales. Managing & updating our acquisition (affiliate) websites (greatsites.com.au, greatsites.co.nz & greatoffers.com.au), optimising display advertising (Google Adsense), SEM, data and lead quality.
  • Zadro Communications
    Digital And Design Coordinator
    Zadro Communications Apr 2013 - Sep 2013
    227 Commonwealth St, Surry Hills
    Zadro Communications is a full service agency, specialising in strategic integrated communications, with its office located in Surry Hills, Sydney.Responsibilities include a range of digital marketing, design and project managing duties.Developing, designing and delivering a range of email marketing solutions, using the latest programs and adhering to global best practices.Contributing to the development and execution of website content and SEO strategies, required for specific client needs and for Zadro Communications. This includes managing CMS's, providing content updates, optimising for SEO, UX/UI, widgets, and social integration.Looking after both content and performance across a wide range of social media channels including Facebook, Twitter, Instagram and Pinterest.Working closely with the senior graphic designer to design websites/website proposals, HTML newsletters, social media and print collateral.Executing the design component of all external reports, proposals and pitch documents for Zadro Communications.
  • Starlight Children'S Foundation Australia
    Web Marketing Specialist
    Starlight Children'S Foundation Australia Jun 2010 - Apr 2013
    Sydney, Australia
    The Starlight Children's Foundation is a global children's charity. I worked from the Australian head office based in St Leonards, Sydney. At Starlight I progressed through 3 key roles including the Online Marketing Assistant, Digital Marketing Coordinator and the Web Marketing Specialist.As the Online Marketing Assistant my key roles and responsibilities included:- Managing and developing social media channels (Facebook, Twitter and Blog)- Managing the execution of eComms (eDM Campaigns, Newsletters and Appeals)- Updating and managing the Starlight corporate website with weekly updates through the CMS- Updating, managing and editing the database (including building target lists for eDM campaigns)As the Digital Marketing Coordinator i was responsible for:- Managing and organising all website content and updates- Developing and delivering the overarching eComms strategy- Developing, sending and reporting on all eComm communications (by campaign delivery)- Managing and reporting on all digital activities and metrics (online donations via campaigns)Then, as the Web Marketing Specialist;- Managing and developing the overarching digital strategy in conjunction with key advisers- Developing short term fixes to bring web capabilities in line with immediate business requirements (setting up & developing campaign microsites with integrated payment facilities for national campaigns)- Managing key digital agency relationships (web development, PPC, and social media)- Developing a digital roadmap to overhaul the current website and addressing key limitations
  • Ramsgate Rsl
    Supervisor
    Ramsgate Rsl Nov 2003 - Sep 2010

Mark Serpa Skills

Digital Marketing Email Marketing Social Media Marketing Marketing Sem Online Advertising Seo Web Analytics Marketing Communications Conversion Optimization Management Google Analytics Wordpress Google Adwords Online Marketing Website Development Search Engine Marketing Search Engine Optimization Html Css Google Webmaster Tools Customer Acquisition

Mark Serpa Education Details

Frequently Asked Questions about Mark Serpa

What company does Mark Serpa work for?

Mark Serpa works for Bws

What is Mark Serpa's role at the current company?

Mark Serpa's current role is eCommerce Trading Manager - Partner Sites at BWS.

What is Mark Serpa's email address?

Mark Serpa's email address is ma****@****.com.au

What is Mark Serpa's direct phone number?

Mark Serpa's direct phone number is +6118005*****

What schools did Mark Serpa attend?

Mark Serpa attended The Northern Sydney Institute Of Tafe, University Of Wollongong, Tafe.

What skills is Mark Serpa known for?

Mark Serpa has skills like Digital Marketing, Email Marketing, Social Media Marketing, Marketing, Sem, Online Advertising, Seo, Web Analytics, Marketing Communications, Conversion Optimization, Management, Google Analytics.

Who are Mark Serpa's colleagues?

Mark Serpa's colleagues are Narelleshe Black, Adam Andrews, Netra Hari Khatiwada, Scott Brown, Jack` Campbell, Thomas Collett, Todd Turner.

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