Mark Giles Email and Phone Number
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Mark Giles is a Chief Technology Officer at Driver and Vehicle Standards Agency at Driver and Vehicle Standards Agency (DVSA). He possess expertise in it strategy, stakeholder management, governance, public sector, enterprise architecture and 32 more skills. Colleagues describe him as "Mark took a risk hiring me (putting up twenty years of central government practise against my more random career of research and development). We took a risk transforming from a school-days friendship to a working professional relationship. I learned he's just as solid in work as outside. When you need a good operations/IT lead in any large business [public or private]: Call him, he's the non-threatening passive sort that you're really looking for. Breadth and depth. Unflappable and competent. Our friendship is five years better off and we still don't agree on everything."
Driver And Vehicle Standards Agency (Dvsa)
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Chief Technology OfficerDriver And Vehicle Standards Agency (Dvsa) Apr 2024 - PresentBristol, Gb -
Head Of Technology ServicesDriver And Vehicle Standards Agency (Dvsa) Jan 2016 - Jul 2024Bristol, GbLeadership of the in-house experts looking after the agencies’ corporate and business systems. Establishment of a new infrastructure team from scratch to deliver a challenging set of objectives and insource some critical skills and expertise. Ownership of the agencies ANPR systems. Ownership of the Driver and Rider digital services delivering internet services to end users and back office services to the agency. Responsible for Agency IT infrastructure, establishing in house centre of excellence delivering technology improvements. Project Executive for Applications Re-hosting and Enterprise Mobility Management projects Member of the Agency Management committee monitoring performance to targets. Member of the Digital Services & Technology management team -
Head Of Technology Strategy, Architecture And InnovationDriver And Vehicle Standards Agency (Dvsa) Dec 2014 - Dec 2015Bristol, GbLeading the Architecture and Technology design. Member of the programme boards supporting the delivery of DVSA’s £70m+ Sourcing and Transformation programmes. Negotiating key elements of the incumbent supplier service continuity and exit. Providing direction and expert advice to support the move to the new delivery model and the introduction of service towers. AchievementsLead the work to deliver a new ICT Strategy for the new Agency and presented to key stakeholdersLead the work to deliver agile principles into the agencySupported the delivery of the MOT project including leading negotiations with cloud providers and looking at contingency options -
CtoDriver And Vehicle Standards Agency (Dvsa) Aug 2013 - Dec 2014Bristol, GbMajor decision maker within the £70m+ programme to deploy digital services and modernise IT. Member of the programme boards, leading the Architecture and Technology design. Negotiating key elements of the incumbent supplier service continuity and exit. Providing direction and expert advice to support the move to a multi-sourced service delivery function with the introduction of service towers. Part of the senior team designing and implementing the new organisation structure to support the new operating model. Lead the work to bring the ICT Strategies together for the new Agency, Growing the in-house capability for Agile software development. Deliver a pilot for modern tablet and smart phone solution to support 3000 Line of business and corporate users to the new “Official” security classification. Member of the Change portfolio board (sub committee of the Directing Board) scrutinising and approving all strategic change and governing the Agencies Programme portfolio.Highlights: Seeing reuse start to take place across the software delivery projects and working software getting excellent feedback from users. Delivery of the Management Information Strategy and the End User Computing Strategy for the merged Agency. Lead negotiator on key contract extension. -
CtoVehicle And Operator Services Agency (Dft) Nov 2007 - Aug 2013Ownership of the Agencies’ ICT Strategies, lead the creation of the current ICT strategy that is now in implementation as a £70M+ ICT and business change programme and the early inception of the Modernisation Programme including working on the production of the Business Case. This Included promoting and gaining approval for the strategy and the Business Case with Senior Stakeholders in DfT and Cabinet Office. Manage the in-house Architecture, Information Analytics, Software Development and Innovation teams. Senior Responsible Owner (SRO) for Virtualisation of the Data Centre delivering financial efficiencies and service improvements. Key role in negotiating terms for multi year Contract Extension with Atos Origin. Responsibility for The technical Assurance of the MoT PFI service with a contract value of over £300M. Led the In-House software delivery teams and Management Information team delivering software and reporting using SAS, .Net, Domino and SQL.Highlights: Delivering the Agency ICT Strategy and playing a key role in mobilising it into a delivery programme. Successful delivery of the Data Centre Virtulisation Project. Negotiated significant savings on renewal of SAS license. Delivered the following through agile innovation projects:• A Data Analytics platform that takes the MoT data and allows our in house Analysts to exploit it and facilitates the public data release to gov.uk• Deploying working beta software to 200+ internal users allowing them to search a wide range of legacy systems using a google like interface and launch the legacy production system from the search result. -
Head Of ItVehicle And Operator Services Agency (Dft) Jan 2005 - Nov 2007Led the ICT Delivery for the business through management of a major outsourcing arrangement with Atos Origin, Budget Holder for £20M ICT budget. Lead negotiator for contract change and disputes. Leadership of internal teams providing service, change, contract and release management, internal ICT service provision, Technical Architecture and Assurance, in-house Software Development. I managed some difficult contractual issues relating to poor supplier delivery and incentivised the supplier to deliver numerous service improvements. I also successfully led the contract award, Transition and Transformation of the ICT systems that support Operator Licensing and transition of service provision from Computacenter to Atos Origin. Highlights: Managed supplier to deliver major service improvements. Successful Conclusion to several commercial disputes with major ICT suppliers. -
Transformation ManagerVehicle And Operator Services Agency (Dft) Jan 2003 - Nov 2005Implementation of Modernised ICT systems and technology working with Atos Origin as the supplier. Deployment of new backend Unix Systems, rollout of Wintel Servers, deployment of Thin Client technology to 1200 Users, rollout of 1000 Laptops to mobile users. Delivery of new Applications software and an upgrade of Oracle Data Warehouse. This work successfully retired a number of the first generation Client-server applications and replaced them with more modern offerings. During this period I was also lead architect for the interface activity linking the MoT Computerisation system that was being developed under PFI into the other business systems. Highlights: Successful delivery of a modernised ICT platform to the business. -
Transition ManagerVehicle Inspectorate Sep 2001 - Jan 2003Part of a senior team played a major role in Scoping, and procuring a replacement ICT Service and business transformation contract. Part of the negotiation team for awarding a contract with a total value over £100m through the OJEU process. Post award I successfully led the transition activity for the ICT services ensuring a smooth transition from EDS to Atos Origin. Managing scope disputes, TUPE issues, working to a delivery deadline that had no scope for slippage. Handling sensitive staff issues around the outsourcing. During duration of this role I maintained responsibility for delivery of ICT to the HQ site and service management of the EDS contract.
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Infrastructure And Service ManagerVehicle Inspectorate Aug 1997 - Sep 2001Service manager for the EDS Outsourced Services, Head of the In-house ICT team running Helpdesk, Desktop support, Server Operations (Unix, Wintel and Novell), Managing the corporate ERP systems (Oracle Financials and HR), DBA, LAN, email, GSI connectivity. Implemented a nationwide Telephony upgrade, managed Y2K systems upgrades, delivered Server, storage and networking upgrade projects.As Project Executive successfully delivered the infrastructure rollouts replacing mainframe with IP based LANs and WANs and Unix Mid range systems, to support the first generation of Client-server applications within the agency.
Mark Giles Skills
Mark Giles Education Details
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Brislington School
Frequently Asked Questions about Mark Giles
What company does Mark Giles work for?
Mark Giles works for Driver And Vehicle Standards Agency (Dvsa)
What is Mark Giles's role at the current company?
Mark Giles's current role is Chief Technology Officer at Driver and Vehicle Standards Agency.
What is Mark Giles's email address?
Mark Giles's email address is ma****@****ail.com
What is Mark Giles's direct phone number?
Mark Giles's direct phone number is +4411795*****
What schools did Mark Giles attend?
Mark Giles attended Brislington School.
What are some of Mark Giles's interests?
Mark Giles has interest in Science And Technology.
What skills is Mark Giles known for?
Mark Giles has skills like It Strategy, Stakeholder Management, Governance, Public Sector, Enterprise Architecture, Itil, It Service Management, Outsourcing, Change Management, Business Transformation, Prince2, Government.
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