Technical Support Professional
CurrentResponsibilities include customer support, delivery of premium services to customers.
Jul 2024 - Present
AeroLeads people directory · profile
Mark Shade Email & Phone Number
Technical Support Professional
at
IBM
1 work email found
@softwareag.com
2 phones found area 703
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Professional
Location
Parker, Colorado, United States
Company size
Who is Mark Shade? Overview
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Quick answer
Mark Shade is listed as Technical Support Professional at IBM, a with 30 employees, based in Parker, Colorado, United States. AeroLeads shows a work email signal at softwareag.com, phone signal with area code 703, and a matched LinkedIn profile for Mark Shade.
Mark Shade previously worked as Principal Engineer at Softwareag and Principal Technical Support Analyst at Software Ag. Mark Shade holds Engineering, Ms Computer Systems Engineering from Louisiana State University.
Company email context
Email format at IBM
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{first}.{last}@softwareag.com
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AeroLeads found 1 current-domain work email signal for Mark Shade. Compare company email patterns before reaching out.
Profile bio
About Mark Shade
Mark Shade is a Technical Support Professional at IBM. He possess expertise in jms, jboss application server, tomcat, java, jdbc and 38 more skills. Colleagues describe him as "I first worked with Mark when we were both developers and was impressed by his tenacity in solving problems. In his current role as a support engineer he maintains the same level of tenacity in solving problems for customers and colleagues - myself included. He is very thorough in uncovering all contributing factors to issues and making measured and progressive suggestions to enable issues to be resolved." and "I have worked with Mark on a number of projects at FEDEX, State of Hawaii and at Software AG. He is a diligent and skilled professional. He works well with his colleagues and superiors. I can whole-heartedly recommend him and I personally look forward to working with him in the future."
Listed skills include Jms, Jboss Application Server, Tomcat, Java, and 39 others.
Current workplace
Mark Shade's current company
Company context helps verify the profile and gives searchers a useful next step.
Ibm
7 roles
Mark Shade work experience
A career timeline built from the work history available for this profile.
Principal Engineer
Softwareag
Responsible for delivering quality software support to Software AG engineers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction.
Jun 1997 - Nov 2024
Principal Technical Support Analyst
Responsible for delivering quality software support to Software AG engineers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction.Provide professional, courteous, and prompt technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of extremely complex problems requiring an in-depth evaluation of various factors. Experience with web development andstandards/languages/technologies such as; - Operating systems, Networks, Databases- Messaging standards like JMS, JDBC, Adapters, SAP- Java, JavaScript, Ajax, JVM- Object Oriented Programming, Enterprise Application Programming\Development- HTML, CSS- Servlets, modern MVC technologies (like JSF)- Web Services- Application Server/ Portlet containers (i.e) Tomcat, JBoss, etc.SoftwareAG Expertise:- Business Process Modelling (BPM)- Service Oriented Architecture (SOA)- Business Activity Monitoring (BAM)- B2B Integration using adapters JDBC, JMS, SAP and eStandards such as EDI, HIPPA, Swift- Universal Messaging- Terracotta
Jan 1997 - Nov 2024
Professional Services - Project Manager/Sr. Consultant
Has extensive/in-depth knowledge of standard concepts and principles in delivering consulting project assignments. Technical responsibilities include development, maintenance, support and implementation of complex project modules.Delivers consulting project activities, ranging from client identification through medium- to long-term engagements requiring varied interpersonal and technical skills. Viewed by customers as a senior resource and is typically measured by delivery of agreed solutions.
Jul 1997 - Jan 2000
Professional Services - Project Manager/Technical Lead
Responsibilities included software design utilizing ADABAS/Natural with an emphasis on CONSTRUCT. Companies such as FEDEX, Thomas & Betts, Morgan Stanley, etc.
Jun 1992 - Jun 1997
Database Administrator
Responsibilities included software design of the 'Metered Volume System'. Database Administrator working with databases as follows; ADABAS, DB2, Oracle.
Jan 1990 - Jun 1992
Air Rescue - Mobility Extraction Specialist
Responsibilities included - extensive training to include survival, tactical weapons, intelligence, computer systems, communications. Clearances included - Top Secret(SBI/BI), Secret, NATO, NATO/ATOMAL, SCI, SIOP/ESI.Honorable Discharge
Jan 1984 - Jan 1990
Team & coworkers
Colleagues at IBM
Other employees you can reach at knowledge-stream.com. View company contacts for 30 employees →
NS
Nadine Stubbé
Colleague at IbmGreater Paris Metropolitan Region, France
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LN
Lakshmanan Narayanan
Colleague at IbmChennai, Tamil Nadu, India
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PK
Prity Kumari
Colleague at IbmPune, Maharashtra, India
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JB
Javier Benedito Cercós
Colleague at IbmLas Rozas De Madrid, Community Of Madrid, Spain
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RP
Rakesh Polepeddi
Colleague at IbmBengaluru, Karnataka, India
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PR
Pallavi Rani
Colleague at IbmRajasthan, India
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LC
Livier Camarena
Colleague at IbmJalisco, Mexico
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JC
Jiu Chang Du
Colleague at IbmBeijing, China
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DN
Dillip Nath
Colleague at IbmLittleton, Massachusetts, United States
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BM
Ben Matteson
Colleague at IbmAustin, Texas, United States
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Nadine Stubbé
Colleague at IbmGreater Paris Metropolitan Region, France
View →
LN
Lakshmanan Narayanan
Colleague at IbmChennai, Tamil Nadu, India
View →
PK
Prity Kumari
Colleague at IbmPune, Maharashtra, India
View →
JB
Javier Benedito Cercós
Colleague at IbmLas Rozas De Madrid, Community Of Madrid, Spain
View →
RP
Rakesh Polepeddi
Colleague at IbmBengaluru, Karnataka, India
View →
PR
Pallavi Rani
Colleague at IbmRajasthan, India
View →
LC
Livier Camarena
Colleague at IbmJalisco, Mexico
View →
JC
Jiu Chang Du
Colleague at IbmBeijing, China
View →
DN
Dillip Nath
Colleague at IbmLittleton, Massachusetts, United States
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BM
Ben Matteson
Colleague at IbmAustin, Texas, United States
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3 education records
Mark Shade education
Engineering, Ms Computer Systems Engineering
Education record
Miamisburg High School
Engineering, Bs Industrial Engineering
Southern Illinois University
FAQ
Frequently asked questions about Mark Shade
Quick answers generated from the profile data available on this page.
What company does Mark Shade work for?
Mark Shade works for IBM.
What is Mark Shade's role at IBM?
Mark Shade is listed as Technical Support Professional at IBM.
What is Mark Shade's email address?
AeroLeads has found 1 work email signal at @softwareag.com for Mark Shade at IBM.
What is Mark Shade's phone number?
AeroLeads has found 2 phone signal(s) with area code 703 for Mark Shade at IBM.
Where is Mark Shade based?
Mark Shade is based in Parker, Colorado, United States while working with IBM.
What companies has Mark Shade worked for?
Mark Shade has worked for Ibm, Softwareag, Software Ag, Saga, and Reliant Energy.
Who are Mark Shade's colleagues at IBM?
Mark Shade's colleagues at IBM include Nadine Stubbé, Lakshmanan Narayanan, Prity Kumari, Javier Benedito Cercós, and Rakesh Polepeddi.
How can I contact Mark Shade?
You can use AeroLeads to view verified contact signals for Mark Shade at IBM, including work email, phone, and LinkedIn data when available.
What schools did Mark Shade attend?
Mark Shade holds Engineering, Ms Computer Systems Engineering from Louisiana State University.
What skills is Mark Shade known for?
Mark Shade is listed with skills including Jms, Jboss Application Server, Tomcat, Java, Jdbc, Web Services, Webmethods Products, and Bpm.
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