Mark Sherman

Mark Sherman Email and Phone Number

Enterprise Digital Transformation Programs and Governance Leader
Mark Sherman's Location
Fremont, California, United States, United States
Mark Sherman's Contact Details
About Mark Sherman

Customer-focused technology leader, cutting-edge change agent and orchestrator of complex programs, specializing in driving digital transformation of people, process and technology:- Leading transitions to cloud through balanced service delivery technology programs- Improving customer success by aligning service delivery for efficient, rapid scalability- M&A implementations & right sizing- 40+ successful operational integrations

Mark Sherman's Current Company Details

Enterprise Digital Transformation Programs and Governance Leader
Mark Sherman Work Experience Details
  • Prudential Financial
    Vice-President, Enterprise Digital Technology
    Prudential Financial May 2022 - Jul 2023
    Newark, New Jersey, Us
    Leading key enterprise digital technology initiatives to improve the customer experience, improve our services, increase scalability and reduce costs.
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  • Prudential Financial
    Technical Operations And Governance Leader
    Prudential Financial 2018 - 2022
    Newark, New Jersey, Us
    Lead program portfolio and governance for Prudential Customer Office Technical Operations. Work with CTO, architecture, production & technical operations, Site Reliability Engineering and Data Technology to deliver key business & technology enablement.
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  • San Jose State University
    Associate Cio, It Infrastructure
    San Jose State University 2016 - 2016
    San Jose, Ca, Us
    Visionary leadership of compute, network and unified communication technicians responsible for the management of the campus private cloud data center, including network, storage, video, telecom and collaboration technologies supporting 30,000 students, faculty and staff.
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  • Intuit
    Director, Program Management Office, Enterprise Business Systems
    Intuit 2014 - 2015
    Mountain View, California, Us
    Challenge: Establish a new PMO to execute portfolio of change to Financial and Compliance Technology in collaboration with Intuit businesses• Initiated, planed and delivered SaaS global customer billing systems to support QuickBooks On line rapid growth• Delivered Oracle R12 upgrade for corporate Financial systems• Delivered access & identity management connectors to SOX-compliance systems to improve security and compliance.• Transitioned architecture, and engineering to Agile delivery methodology, improving functional software delivery from 8 month cycle to monthly cycle
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  • Kaiser Permanente
    Executive Director, Service Transition, Kpit
    Kaiser Permanente 2013 - 2014
    Oakland, California, Us
    Challenge: Establish new ITIL function of Service Transition, delivering software & hardware transition planning, support, asset and configuration management, release and deployment management, service validation and testing and evaluation for KPIT systems.- Led all service transition actions to implement all new services applications and hardware in KPIT infrastructure including design acceptance, testing, release management, change management and implementation- Led successful implementation of new pharmacy fulfillment application for SOCAL region, serving all regional patients through direct (34 pharmacies) and mail ( 2 mail order processing centers) prescription fulfillment.
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  • Oracle
    Vice President, Cloud Services Pmo
    Oracle 2010 - 2012
    Austin, Texas, Us
    Challenge: Establish new PMO to manage Cloud Services customer transition to Oracle Cloud. Establish governance, portfolio and improved customer satisfaction & delivery for 180+ on-going customer implementations- Managed implementation portfolio of customer projects for Oracle- interacted directly with customers (executive level, technical level), sales, solutions and operations to manage customer implementations- Defined the cloud computing strategies, services and processes for Oracle Cloud Services. This included Public, Private and Hybrid Cloud solutions. Managed portfolio of 180+ customer programs- Start-up global program management organization driving world-class customer project delivery, increased customer satisfaction, reduced costs- Implemented project management standards working with Regional leadership and customers- Defined and implemented quality control program that improved project execution and reduced time to deliver 40%
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  • Oracle
    Vice-President, Applications, It & Product Development
    Oracle 2006 - 2010
    Austin, Texas, Us
    Challenge: Led delivery of customer facing process & technology transformation for $13B Oracle Customer Services business unit, serving 350K customers and millions of users. Lead business & technical solution design, architecture, software engineering, test, and infrastructure functions. Manage $30M+ budget. Integrate acquisitions seamlessly.- Managed solution and technical architects for applications, integration, middleware, servers infrastructure and storage that reduced costs of service through elimination/consolidation of 160+ applications to 32, saving $ millions- Developed successful business and technology partnerships to create industry-leading MyOracle Support customer experience.- Directed design and implementation of latest technology stack including Oracle Siebel/E-business, Enterprise Manager, Business Intelligence, Web 2.0 communities.- Managed operational data center activities including applications, mid-tier, SOA, networking, servers, virtualization, monitoring, storage, compliance and security. Also managed capacity planning and change management board (CCB) - Lead introduction of new infrastructure based on Oracle Enterprise Linux, Oracle Server Virtualization, Oracle GRID Computing, and Sun server cloud with BIG IP distribution and Sun high performance filers to develop highly scalable, low-cost service delivery- Led highly successful integration of 40+ Oracle business acquisitions in fewer than 24 months, including transition of business/technical processes, transfer of all data and pertinent customer information.
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  • Oracle
    Director, Sr. Director, Strategy & Planning, Global Customer Services
    Oracle 2002 - 2006
    Austin, Texas, Us
    Challenge: Develop and execute program portfolio including 24 M&A integrations from aggressive acquisition strategy. Spearhead all major services initiatives and directed technical change management of processes & technology for $13B high profit business.- Led cross-functional team improving processes and transforming services delivery- Implemented executive program management function/governance process enabling successful organization-wide alignment, clear decision making framework and efficient delivery of key milestones.
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  • Autodesk
    Director, North American Business Center
    Autodesk 2001 - 2002
    San Francisco, Ca, Us
    Challenge: Improve customer services by more developing organization and implementing efficient process and new technology innovation.― Improved productivity 20% successfully executing major business process and technical changes, eradicating antiquated order taking by overcoming “we have always done it this way" mentality and implementing new technology to streamline order entry and processing. Improved customer and employee satisfaction.
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Mark Sherman Skills

Strategic Planning Process Engineering It Service Management Quality Assurance Vendor Management Supply Chain Management Cloud Computing Service Operations It Management It Governance Customer Focus Application Management Data Center Business Strategy International Business Program Management Operations Management Oracle Applications Big Data Governance Application Lifecycle Management Business Intelligence Crm Saas Enterprise Software Cross Functional Team Leadership Project Management Professional Services Erp Management Strategy Itil It Strategy Leadership Business Transformation Software Development Consulting Project Delivery Management Consulting Information Technology Project Planning Outsourcing Mergers And Acquisitions Oracle Business Process Business Process Improvement Integration Change Management Enterprise Architecture Business Analysis Java Enterprise Edition Soa Agile Methodologies Software Project Management Web Services Ant Java Software Engineering Unix Distributed Systems

Mark Sherman Education Details

  • University Of South Florida
    University Of South Florida
    Mass Communication

Frequently Asked Questions about Mark Sherman

What is Mark Sherman's role at the current company?

Mark Sherman's current role is Enterprise Digital Transformation Programs and Governance Leader.

What is Mark Sherman's email address?

Mark Sherman's email address is ms****@****cox.net

What is Mark Sherman's direct phone number?

Mark Sherman's direct phone number is (650) 506*****

What schools did Mark Sherman attend?

Mark Sherman attended University Of South Florida.

What skills is Mark Sherman known for?

Mark Sherman has skills like Strategic Planning, Process Engineering, It Service Management, Quality Assurance, Vendor Management, Supply Chain Management, Cloud Computing, Service Operations, It Management, It Governance, Customer Focus, Application Management.

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