Mark Shields Email & Phone Number

Danbury, CT

Develop and implement standard practice and process procedures in the Program Management Group. Standardize Contract review & acceptance. Implement a satirized process for work order & job traveler ERP entry and tracking. Utilizing my skills in: leadership, mentoring, training development, process implementation, change management, project management and.

137 Nw Milford Road East, Bridgewater CT 06752

Quality program and process implementation, rework and author of quality manuals, SOP's and and guidance documents to industry standards and Re-Certification in 2019 - AS 9100D, ISO 9001:2015, and ISO 17025:2017.

Curtiss-Wright / Flow Control SVCS, Nuclear Division – Danbury, CT USA

In this role, Mark had full accountability for project P&L, including budgeting, forecasting, tracking and reporting, purchasing, and revenue achievement. He directed the entire project scope, from proposal to delivery. He focused on the analysis, design and development of solutions for clients in a team environment. He collaborated with functional and.

Curtiss-Wright Corporation / Flow Control SVCS, Nuclear Division –Danbury CT USA

In this role, Mark contributed to client satisfaction by providing value added services and work products by using individual knowledge and insights. He maintained a focus on detail to ensure deliverables of the highest caliber, while maintaining an understanding of the big picture. He worked with leadership teams to deliver on key initiatives for improved.

Curtiss-Wright Corporation / Flow Control SVCS, Nuclear Division – Danbury CT US

In this role, Mark was responsible to build project schedules, with assistance from Technical Director to understand task order and stages of engineered product design and manufacturing. He worked with team members and customers to analyze product requirements and other required information. He hired senior modelers with diverse tool design and prior.

Somers NY

• Providing cross-functional global business practices guidance and contract development support to IBM hardware and software product development and offerings. Serving as subject matter expert on cross-functional teams.
• Led the successful convergence of two product server lines, System i and System p, into one unified product set, resulting in reduced development, manufacturing, distribution and operational costs while continuing to.
• Spearheaded the implementation of new version of ‘Statement of Limited Warranty’ for IBM branded server products, supporting new product structures, service levels and terms.
• Created drafted terms and drove the enablement of ‘Temporary Use of a Program’ contract, deployed June 2008, resulting in $8MM in revenue for the System i brand.
• Brand team member for the Restriction of Hazardous Substances (RoHS) compliance and implementation of IBM branded server products, supporting new product structures, service levels and terms.

• Program Director for IBM’s Info-Print products exchange depot center program. Wrote, developed and implemented the program process to conform to ISO 9001 and all business guidelines supporting IBM warranty and.
• Partnered with account and product managers to develop and support specific service level agreement (SLA) objectives and targets, special offerings resulting in maintenance revenue growth of 4MM.
• Monitored, analyzed and evaluated inventory levels, reviewed trends, evaluated and adjusted stocking levels to adequately support the customer base, resulting in eliminating unnecessary cost or stock, saving 2 MM.OEM.
• Liaison to Lexmark and IBM’s field personnel regarding Other Equipment Manufacturer (OEM) maintenance. Spearheaded, implemented and maintained the project, growing maintenance revenue to a $6MM annual contract with.
• Analyzed, monitored, reviewed, tracked and drove IBM’s performance against targeted Service-Level Agreements (SLA’s), achieving a level of 97.5%+ against a 90% target, resulting in a 7.5% monthly bonus payment 3 years.

White Plains NY

Managed service technician’s team. Oversaw 19-29 employee Customer Engineers (CE’s) for the geography of Bronx, Dutchess, Putnam and Westchester counties in New York. Part of the District three field organization with an annual revenue plan of $36MM, of which my teams’ portion was $8MM. Beat expense plan and exceeded revenue plan five years consecutively..