Mark Shuler Email & Phone Number

United States

Acting Scrum Master and Agile Coach for building Scrum teams to develop new systems based on cloud platforms and relevant services and architectural models

Chapin, Sc

- Lead team of Scrum Masters and Scrum Product Owners across 8 teams- Identify and facilitate Scrum and Agile training for leadership roles and Scrum teams- Provide coaching and mentoring for Agile team members across all teams- Drive Scrum adoption within IT organization

Chapin, Sc

- Work with multiple Scrum teams to teach and lead team members regarding 3 roles, 5 ceremonies, and 3 key artifacts: - Product Owner, Scrum Master, Scrum Team - Sprint Planning, Daily Scrum Standup, Sprint Review, Sprint Retrospective, Backlog Grooming - Sprint Backlog, Product Backlog, Visible Metrics- Coordinate with other Scrum Masters (Scrum of Scrums) to identify and coordinate dependencies- Establish and lead Best Practices team to establish best practices for both Scrum and Project Management to ensure transparency and to drive maturity across the IT organization

Charlotte Nc

- Managed large, complex programs encompassing multiple applications with diverse work teams.- Utilized strong interpersonal skills to successfully lead in a matrixed project management organization.- Negotiated project timelines and resource changes with funding organizations to ensure quality of execution and appropriate risk management.- Collaborated with Agile teams to refine iteration and release planning to ensure data movement downstream would be available in acceptable timeframe for larger enterprise testing.- Partnered with Agile teams with varying levels of maturity and discipline to ensure end to end quality delivery- Engaged in weekly portfolio grooming sessions and reviewed Lean / Kanban development processes - Championed pilot adoption of Agile principles and processes in data warehousing team to facilitate interfacing with mature Agile teams.- Managed programs and projects within 5% of large portfolio funding in large, complex business and technical organizations.- Applied Six Sigma discipline to analyze and design business processes to improve project and data quality. - Delivered quality results within rigid enterprise-level deadlines through aggressive risk and issue management - Drove change controls to manage scope changes.- Identified and resolved potential funding gaps in projects.- Identified risks and issues and applied appropriate mitigation and resolution strategies.- Led projects in several different lines of business.- Quickly adapted to new business environments and operating practices.

Leading completion and implementation of strategic plan and supporting operational, practice, and business development activities.• Drove development of company 3-year strategic plan for small growing company. Led effort as part of senior executive team to confirm business and corporate environment(s) and to analyze strengths, weaknesses, opportunities, and threats (SWOT) that affect business direction. Worked with leadership team to redefine corporate vision statement to drive sharper work focus. Corporate strategic plan was used to drive and filter proposal opportunities against stated strategic direction. Strategic Plan was also used to coordinate corporate methodologies and best practices documentation with business development efforts, human resource development plans, and operational platforms and strategies.• Developed and implemented an outsourced personal computer (PC) procurement and support arrangement / process to reduce diversion of billable resources to non-billable work. Arrangement involve benefits policy changes and restricting employee administrative access to company PCs• Researched and wrote whitepaper on physical access control systems (PACS) basics for new employees and to demonstrate company expertise in Identify Management as a practice area.• Managed and led proposal development efforts for General Service Administration (GSA) request of executive mentoring and training. Identified teaming partners and coordinated complex roles and responsibilities necessary to finalize proposal in three weeks.• Developed proposal costing model driven from MS Project and importing data into MS Excel. This model integrated the proforma work plans developed to support specific Request for Proposal (RFP) statements of work and the defined allowable resource billing rates that company was approved to charge. Changes to task resources and hours could quickly be driven through the model to update overall proposal costing.

Information Foundation Program (IFP) Responsibilities / Accomplishments include: • Provided leadership in development of IFP controls environment to provide platform for initiative and ongoing metrics reporting for senior management.• Drove definition of key performance metrics key projects in the IFP portfolio. These metrics highlighted efforts to improve associate productivity regarding locating and verifying information for key analytics capabilities.• Provided coaching to initiative teams regarding key DEFINE and MEASURE deliverables with particular focus on business-oriented problem statements, well-defined metrics, and Cost of Poor Quality (COPQ) definitions.• Leveraged Six Sigma Management By Fact framework to manage metrics and countermeasures.

Customer Data Reference Standards (CRDS) ProgramKey Responsibilities / Accomplishments:• Provided project management leadership to produce final Customer Reference Data standards. Defined measure dimensions for standards and worked with business partners to refine and adopt resulting standards.• Worked with development team to produce Proof Of Concept (POC) measures based upon draft standards. Refined standards measurements based upon learnings from POC.• Coached and mentored change managers in development of business requirements based upon final standards and developed functions specifications for high-level designs.• Coached and mentored CRDS team in defining testing approach and test plans.• Led work to prioritize elements, measurements, and systems for initial rollout. Used Six Sigma tools to score and prioritize elements, measurements, and systems to drive enterprise consensus on priorities.• Provided leadership in development of program issues and change management processes across change teams.

Global Corporate Investment Bank (GCIB) Anti-Money Laundering (AML) Program Management Office (PMO)Key Responsibilities / Accomplishments:• Provided change management leadership as part of executive team to implement a program office within the GCIB lines of business to support AML initiatives.• Implemented centralized management and tracking of global AML initiatives. Reviewed initiatives in process and identified common scopes and objectives to rationalize portfolio.• Implemented enterprise project methodology and reporting and rolled these out to global project teams.• Implemented management processes to track and report initiative status and surface key issues across the portfolio.• Coached and mentored Quality & Productivity project managers in change management skills and tools to support initiative management.

Associate Data and Information Management (ADIM) Key Responsibilities / Accomplishments:• Led effort to develop strategy for implementation of business intelligence capability for ADIM Integrated Reporting. Increased shareholder value by proposing to leverage an enterprise licensing agreement (ELA) with Hyperion to deliver ad hoc, standard, and analytics reporting capabilities.• Implemented platforms to deliver business intelligence reporting through appropriate channels using Hyperion suite of products. Directed on-shore requirements development and off-shore design, build, and test processes.• Led effort to structure data in Bank of America’s data warehouse and implemented sets of logical views to protect sensitive data and simplify data access by various channels.• Coordinated FY 2005 quarterly forecasts for entire ADIM program of $7 MM. Worked closely with Program Manager, Change Management team, Technical Delivery Leads, and Technical Team Leads to provide resource-level forecasts to Transition Office.

Enterprise Information Group (EIG)Key Responsibilities / Accomplishments:• Built and led a team of 20 senior project managers to manage large portfolios of projects (approx 50) to support initiative delivery for Compliance, Risk, Corporate Workplace, Legal, Finance, Marketing, Global Treasury Services (GTS), Global Corporate Investment Bank (GCIB), Wealth Investment Management (WIM), and Commercial lines of business.• Worked with EIG Project Management Office as part of the leadership team to develop EIG workflow and governance processes to support new EIG organization.• Represented portfolio status and issues in weekly executive and senior leadership status sessions.

Enterprise Data Warehouse Key Responsibilities / Accomplishments:• Led technology development teams for Corporate Anti –Money Laundering Enhancements (CAMLE) data acquisition and fulfillment efforts.• Led technology development teams for Enterprise Broker Surveillance (EBS) data acquisition and fulfillment efforts.• Earned Six Sigma Green Belt for process improvements by co-leading project to enhance Data Warehouse Management project estimation processes.

GCIB PortalKey Responsibilities / Accomplishments:• Delivered the Capital Management and Capital Raising Hubs for the GCIB Portal.• Coordinated key business partners and analysts to define and document business requirements including user interface definitions.• Developed program milestone plans driven from development and support team project workplans and managed deliverables to those milestones.• Assessed and reported program status to program Steering Committee and senior GCIB Technology and Operations Management.

Commerical Banking Solutions (CBS)Key Responsibilities / Accomplishments:• Managed large development support team for Commercial front-office system .• Established and maintained close working relationships with business partners, peers, and vendors.• Represented application’s interests to senior and executive management.• Managed $50 MM in-house developed application with $10 MM annual operating budget.• Implemented customer-driven enhancement prioritization and approval process for 2000+ customer base.• Developed customer impact metrics and methodology to track and report production issues.• Organized and led high-availability team which improved system availability from 85+% to >99%.

Automated Financial Systems (AFS) Commercial Loan Accounting System (CLAS)Key Responsibilities / Accomplishments:• Led development and enhancement efforts for Automated Financial Systems (AFS) Commercial Loan Accounting System (CLAS). • Managed development staff of 8 technical analysts and developers.• Envisioned and implemented innovative facilities within CLAS application: Common Interface Database (CID) – provided relational interface to proprietary AFS database. Reduced batch interface development time by over 50% by providing standard DB2 access to data and precluding the need for CLAS team to develop custom interface solutions. Autobooking Engine – Provided rules-based front end to AFS real time system. This facility has allowed over 90% of Small Business loans to be automatically booked on CLAS. The autobooking engine also allowed systems conversions to be accomplished in less than 60% of usual time since real time AFS transactions are used versus more cumbersome batch transactions.• Established and maintained working relationships with commercial operations business partners. • Ensured needs of business partners were identified and workable solutions proposed, sized, and prioritized.• Developed and maintained comprehensive 12-month project / resource plan to reflect commitments and priorities of team to business partners and senior management.• Reported status of application to senior and executive management.

Key Responsibilities / Accomplishments:• Led series of projects to consolidate two existing customized versions of AFS Commercial Loan Accounting System into single system.• Worked in a matrixed organization with shared technical analysts and developers. • Managed conversion teams to consolidate non-AFS systems from acquired banks onto First Union AFS system.

Consulting ManagerKey Responsibilities / Accomplishments:• Managed project to consolidate consumer call center for Dominion Bankshares. • Led team to document workflows and staffing for multiple call centers and implement consolidated process.• Co-managed project to design installation of warehouse distribution system.Consulting Staff• Conducted materials flow analysis for process reengineering in manufacturing facility. Implemented Just-In-Time techniques to shorten production system from 6 weeks to 2 weeks.• Implemented Electronic Data Interchange (EDI) shipping advisement for large textile manufacturer. Created and transmitted automated shipping manifests to receiving site to support Just-In-Time manufacturing processes.• Streamlined and documented procedures for executing a model cycle for the Asset / Liability model.• Designed and programmed Asset / Liability model for First Union National Bank. This model was developed in NOMAD and ran on VM O/S. Worked with senior First Union Finance analysts and managers to develop design. This system implemented automated feeds from DDA, Time Deposits, Certificates of Deposit, Consumer Loans, and Commercial Loans.

Masters, Computer Science, 4.0 Gpa

Activities and Societies: Upsilon Pi Epsilon - Honor Society in Computing Sciences 4.0 GPAWorked part-time as a graduate assistant..

Business Adminitration, Accounting

Activities and Societies: Alpha Beta Psi - Accounting Honor Fraternity Dean's List