Mark S. Email & Phone Number

New York, Ny, Us

Design, deploy, configure and maintain the firm’s server infrastructure, ensuring highavailability, scalability and performance. Server infrastructure includes physical,virtual and cloud servers.Monitor server performance, identify bottlenecks and proactively address performance issues to ensure the optimal performance of all servers and serve as final escalation point for server issues.Develop and document procedures for server and SAN problem resolution. Prepare anddistribute technical documentation for all assigned servers involving processes, procedures, troubleshooting guides and training to Operations team.Work closely with the IT Security team and Networking team to ensure data protectionand security. Maintain detailed data center equipment inventory.Assist the Director of IS Operations in planning for server needs for projects and/or newapplications, server migrations and ordering of new equipment. Maintain and monitor maintenance support contracts and track end of life for all servers.

Responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for 3 properties. Performed a combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.

New York, Ny, Us

Lead the planning, design and implementation of many of the firms’ solutions. A key member of the firms’ security strategies, methodologies and adoption. Spearheaded initiatives for Conditional Access Policies, Identity Protection Services, Multi-Factor Authentication, Data Leak Prevention, Privileged Access Management and Endpoint Protection solutions. Overseeing numerous transformational projects including transition to cloud based infrastructure and applications. IaaS, PaaS, and SaaS.Administering firms’ Remote Access environment; managing operations of all infrastructure components including load balancing, virtual desktop and virtual applications.Serving as the final escalation point for all other IT teams. Formulating and revising documentation of system configurations, process, procedures and protocols.

New York, Ny, Us

Maintaining Cloud services and features; as well as Single Sign-On systems. Managing Active Directory and it’s related services. Administration of Unified Communication systems which consists of Phone, Fax, Secure File Transfer, Chat and Email systems; and related operations for mail flow, eDiscovery, spam/malware, archiving, and retention components. Assisting the networking and security team with implementations, testing and troubleshooting of web filtering, network access control, VPN, wireless, intrusion detection and prevention systems ensuring proper safeguards for users and data are in place.

New York, Ny, Us

Performing storage administration and maintenance on storage systems including resizing, allocations, creation, deletions, permissions and capacity reporting. Validating replication between production and BCP/DR site is healthy on a regular basis. Familiar with site recovery and backup solutions.Managing Virtual Hosts and Windows Server environment’s lifecycle including server provisioning, decommissions, troubleshooting, hardening, monitoring, inventory, reporting, upgrades, updates and patching.Developed and implemented various Power Shell scripts for automation, alerting and reporting on critical systems operational components that have enhanced systems performance and improved reliability.

New York, Ny, Us

Responsible for on-boarding and off-boarding processes. Familiar with Document Management, Production and Retention Applications. Tested and deployed system os images and applications. Administered SCCM, VMware and Storage environments. Created packages for software updates and upgrades. Updated and published applications for Remote Environment.Assess, diagnose and resolve numerous system issues with minimal impact on users. Ensured proper function of all firm equipment which entails computers, servers, printers and other network devices. Solving hardware and software issues for both physical and virtual infrastructure . Make modifications as needed for Phone and Wireless Systems. Administer firm's Mobile Device Management solution. Handled system backups and replication. Maintained network performance, optimization and security appliances. Made recommendations for implementation of new technologies that would improve business processes and workflow.

New York, Ny, Us

Provided assistance to all users either remotely, over the phone or in person. Reviewed, revised and improved existing documentation, policies and procedures. Communicated with hardware, software and service vendors for support and equipment purchases. Maintained software and hardware inventories.

New York, Ny, Us

Troubleshooting systems and network connectivity problems, diagnosing and solving hardware or software faults. Familiar with Bomgar Remote Assist, Tech Excel Service Wise and Cisco IP Phones. Supported issues with DTE Axiom, Desk Site, Office 2010, Windows 7, Citrix, RSA. Blackberry and Mobile Devices. Assisting staff and clients through a series of actions, either face to face, remotely or over the telephone to resolve issues. Member of a Global IS Support staff that assists over 3000 users across 20 office locations. Documented trends and pro-actively researched for solutions to prevent future issues.

New York, Ny, Us

Managed, monitored and optimized system performance, reliability and availability. Troubleshoot hardware & software issue for both Windows and Mac desktops, laptops and servers. Installed and configured intrusion detection and prevention software. Configured network security appliances. Installed and configured network printers and file shares. Made recommendations for software and system upgrades.Consulted with Companies Like:Seward & Kissel, Clifford Chance, The American Club, W2O Group, GroupM, M Booth, Latham & Watkins, Piper Jaffary, Sidley Austin, Wilkie Farr, DLA Piper, Chelsea Technologies, BBH Solutions, Goldberg Segalla.

New York, Ny, Us

Optimized systems for peak performance. Experience with troubleshooting both Windows and MAC machines. Managed Phone, IT Ticketing and Server Monitoring systems. Trained and oversaw 4 members of the IT team.Handled initial hardware and software configurations of both physical and virtual servers. Familiar with Cisco UCS C200, HP ProLiant series and Dell PowerEdge Servers. Worked with EMC VNX SAN and NAS Devices. Maintained AD/LDAP infrastructure. Resolved issues related to DNS, DHCP, GPO, AD and Exchange. Handled issues related to Citrix XenApp and XenDesktop. Created, tested and published Apps for Citrix environment. Built, tested and deployed software packages utilizing SCCM 2007.

New York, Ny, Us

Efficiently coordinated several computer rollouts and leased equipment returns. Supported over 500 users in-person, over the phone and remotely across 3 office locations. Handled both hardware and software issues including Cisco IP phones. Assisted users with issues related to Autonomy File-Site, Microsoft Office, various legal applications in both Windows XP and Windows 7 environments. Assisted with the migration from Windows XP to Windows 7.

New York, Ny, Us

In charge of imaging new computers and new hire setups. Activated new users on MDM (BES and Good). Prepared conference rooms for use with A/V equipment. Worked with Polycom and Life-Size video conferencing equipment.

New York, Ny, Us

Assured continuity of the computer system for all system users. Research software products and applicability to organizational environment. Install selected software and hardware products.Repair hardware as necessary and work closely with service vendors to ensure continuity of service. Respond to user queries either in person, over the phone or via email.Assisted with migration from Windows XP to Windows Vista. As well as handling desktop hardware refresh and return of old lease equipment.

New York, Ny, Us

Configured and troubleshoot firms AT&T wireless broadband cards and Blackberry devices. Revise employee and inventory records with firm’s SQL database.

New York, Ny, Us

Troubleshooting various software issues to support users by either Desktop Authority or in person for Windows XP, Office 2003 and Outlook 2003 environment.Also prepared conference rooms with a/v equipment. And maintained loaner equipment consisting of laptops, printers and mobile devices.

New York, Ny, Us

Investigated and facilitated with resolution of various software and hardware issues involving McAfee Virus Scan 8.5i, Hummingbird DM, Windows Server 2003, Blackberry Enterprise Server, Citrix ICA client and VMware ESX/Workstation.Assisted with testing for desktop migration from Windows 2000 to Windows XP. As well as upgrades from Windows Server 2000 to Windows Server 2003

Buenos Aires, Buenos Aires, Ar

Manage, monitor and optimize system performance, reliability and availability. Configure and troubleshoot issues in Windows XP environment. Installed and maintained antivirus/firewall software. Installed and configured network printers and shares.

Perform various computer upgrades and troubleshooting of hardware and software. Maintain system health and performance via antivirus scans and defragmentation. Resolve issues for both Windows 2000 and Windows XP environments.

Bachelor Of Science (B.S.), Computer Systems Networking And Telecommunications

High School Diploma, Mathematics And Computer Science