• Properly assessed and reacted to alarms that occur in HP Openview• Performed level 1 system administration on Unix and Windows servers• Worked with customers to complete file restores • Verified backup of systems ran correctly at night, if not set backups to run again and complete• Gathered data for the daily morning report then sent out to supervisors• Processed and routed incident tickets to administrators if needed• Served as a single point for communication for RDO, TSO and Technicians• Properly assessed and reacted to alarms that occurred on the EMS network

• Responsible for processing the bills for roughly 3 million customers on a nightly basis• Daily setup of roughly 100 jobs in SAP• Data transfer of 250 transactions to nightly spreadsheet• Worked closely with business partners to resolve failures or slowdowns • Updated documentation as needed to ensure continuity across all shifts• Helped with the automation of the billing process from SAP to Autosys

• Proficient in using VMWare• Monitored server for any hardware problems• System administer of a Windows 2000, 20003 environment with about 300 servers• Building of both Physical and VM servers• Work with other departments to ensure each server meets the business owners full expectations• Updated/Wrote documentation • Schedule patches and updates on all windows servers using WSUS• Responsible for bar-coding all servers both Intel and Unix• 1 of 2 system administrators who are certified for Qualys

• Ran backups for AS400 system• Monitored approximately 500 servers for North American Tire using HP Open view and What’s up Gold • Improved the documentation by writing up procedures on daily processes • Monitored batch jobs using Autosys• Basic level one system administration such as the starting, stopping of servers and services• Introduces a paperless vaulting procedure saving the company both time and money• Developed a Severity1 process to notify management• Developed a single source for all personnel on call in IT