Mark Slusher Email & Phone Number

United States

Basking Ridge, NJ, US

• Embedded inside a 22-member global Agile API development team tasked with integrating network performance, service availability with geospatial mapping for push reporting to Verizon customers and management.
• Responsibilities included maintaining Jira stories, the Google Drive and Sites, and publishing release notes, user guides and internal Verizon communications.
• Assigned to a globally dispersed 19-member non-native English language developer team focused on Mobility and Fixed Wireless Access network performance.
• Developed a user guide detailing a new FCC Broadband Challenge software system used for tracking US Government challenges to mobility and Fixed Wireless Access – FWA network coverages including geotag recording of.
• Created a new FWA Service Qualification user guide for providing geolocation analysis of broadband wireless internet by physical address and floor.
• Developed a telecommunications glossary encompassing wired, ethernet, fiberoptic, and wireless technologies.

Plano, Texas, US

• Industrial Networking, Manufacturing, and Design Software DeveloperAPI Development, Software as a Service & Platform as a Service Provider
• Member of an 8 developer team focused on organizing Siemens’s 12 global business units of API software development into a unified business model deploying compatible tools and methods.
• Created an Encyclopedia of API consisting of 190 pages of definitions and examples helping to define a common technical language across a diverse global technical team.
• Assisted in writing and editing an APIM Governance Manual and supporting PowerPoint presentation exceeding 175 pages for a global planning workshop in under 2 weeks.
• Developed a custom set of MS Word technical document templates based on a Euro-German design to emulate corporate publishing standards.
• Published 621 pages of API technical and governance documentation in support of a 3,200 member global diverse team of native and non-native English language speakers.

• Digital Wilderness, Parks & Wildlife Access Software as a Service & Platform as a Service Provider.
• Created a custom set of technical document templates in MS Word following established marketing color and font banding to automate and standardize documents generated by different department and writers.
• Generated 270 pages of technical documentation in support of a 1000-member global team of English language and ESLs located on across 2 continents.
• Crafted an MS Word style library consisting of 146 ordered styles designed with multi-level tab stop alignment automating document enumeration lists for technical authors adding simplicity and saving time.
• Diagramed 5 Amazon Web Services Visio network architectures including multi-regional datacenters domains, and public and private subnets.
• Discovered a document security labeling gap of company proprietary information and implemented identification measures and championed security changes.

• Digital Surgery Enablement Platform as a Service - PaaS division focusing on the design and construction of a comprehensive big data cloud platform for medical devices Internet of Things - IoT deployment, FHIR.
• Identified the need for professional level document templates to enable ESLs and non-writers to easily implement, and created a set of user guides, release notes and policy templates for global deployment.
• Supported a diverse 100-member global team of developers, software engineers, and product owners developing a big data cloud platform for IoT medical devices, FHIR electronic health records, AI and ML data analytics.
• Developed an MS Word style library consisting of 260 styles designed with multi-level tab stop alignment eliminating the need for technical authors to manually set tab stops and enumeration lists.
• Located trace evidence for an FDA required software testing procedure saving 80+ production-hours and avoiding iteration delays.
• Created the customer-focused Confluence site consisting of 62 pages, 3 engagement levels, and an alpha-indexed landing page mirroring MS Azure.

Dhahran, SA

• Writes and edits upstream oil and gas instruction, operation and training manuals including, PowerPoint slide decks, participant manuals, instructor guides, high-level and detail-level course design documents. All.
• Authored and edited 16,581 pages of technical documentation covering an array of topics including software systems and mechanical operations.
• Working as a team, developed a new form-fillable MS Word template allowing training course participants to complete information and submit online for review eliminating print and submit procedures.
• Tasked at the last minute to complete training materials for 2 courses, each with over 1,200 pages of content, due to COVID 19 and personnel issues.
• Supported a team of 35 multi-cultural Ph.D. and Engineering level professionals including Technical Advisers, Subject Mater Experts and Instructional Designers.
• Built a transferable style library consisting of 9 level aligning paragraph and tab stops eliminating the need for non-expert writers to set paragraph and tab alignment on the fly.

-, OO

• Develops software user guides and support manuals through the exploration of software User Interfaces and Application Programming Interfaces – APIs. Working in an Agile software development environment, conducts.
• Deployment Documentation for a Big Data project for a major International Oil Company – IOC Client
• The mission includes:··· The configuration documentation of Window Virtual Servers and Linux Virtual Servers in redundant clusters running in Microsoft Azure and Amazon Web Services – AWS data centers··· Creating Visio.
• Developed a software User Guide for a new intelligent event alerting system. This was accomplished by interviewing software engineers and working through multiple User Interface – UI iterations, receiving accolades.
• Received accolades from the CEO for a newsletter release covering the intelligent event alerting system. This is one of 2 releases developed, one for internal use and the second for trade journal publication.
• Authored and edited 552 pages of software User Guide and Deployment documentation comprised of 37 technical manuals.

Dublin, IE

• Translates complex technical concepts into simple executable work instructions for the Hostile Environment Logging - HEL, Rotary Drilling / Revolution tool strings, and proprietary software user guides to meet API Q2.
• Developed and edited 4,960 pages of technical instruction comprised of 118 technical manuals.
• Resolved custom VISIO process stencil that Microsoft stated could not be accomplished.
• Recommended combining multiple size tool strings from the same product line into one technical instruction document.
• Developed HEL Tool Work Instructions, Hostile Environment Logging Tool Strings for cold weather and high temperature use; comprised of a directional sensor – IDS, Bore Annulus Pressure Sensor – BAP, GAMMA ray / Nuclear.
• Organized technical work instructions to component level to permit assembly teams to take one part and place it into multiple tool strings, saving tool assembly reference time and improving assembly accuracy.

• Managed technical and marketing communications services for Oil & Gas and Water Treatment fluid products manufacturers and non-profits. Served as founding partner and VP of Marketing for EMEC Americas, a start up.
• Implemented marketing programs which contributed to a 60% annual growth rate through year 3, and 40% in year 4.
• Developed cross-industry on-line news site for promoting company PR.
• Led software engineering team in the creation of an on-line registration system for the Appalachian Gas Measurement Short Course located in the Marcellus and Devonian Shale Basins.
• Edited the National Petroleum Refinery Association trade newspaper published by Hydrocarbon Processing Magazine.
• Served as technical publications editor for the American School of Gas Measurement Technology drawing technical personal from the Eagle-Ford, Permian and Haynesville Shale Basins.

Farmington, CT, US

• Promoted to lead marketing communications for 3 operating divisions consisting of 6 product lines in the Oil & Gas, Water Treatment and Chemical Processing industries based on proven marketing management, team.
• Led technical documentation team in the creation of a series of new product manuals for a controller actuated capital product coordinating copy, illustration, photography, layout and translation beating deadline by 2.
• Developed an English and Spanish controller programming manual with photography screen stills reducing production time by 30 days.
• Served as technical publications editor for the ABC's of LNG symposium held in Trinidad and Tobago and drawing technical personnel from the East Venezuela Basin.
• Created product marketing and corporate messaging programs which led to an 18% increase in sales.
• Responsible for a managing a $1.3 - $2.1M marketing budget for 6 product lines.

• Refined corporate image and messaging, while developing marketing programs by applying creative and technical core competencies with external contracted support. Responsible for marketing communications for a 17.
• Campaigns resulted in a 19% annual growth rate
• Replaced xerographic product literature with 15 color product brochures in under 4 months
• Expanded media coverage to 65 international news organizations
• Reduced marketing production costs by 50%
• Corporate re-imaging assisted in company sale by venture capital owners

Houston, Texas, US

• Responsible for US launch of the rotary gas meter and electronic corrector product line manufactured by the Reams, France division to the Natural Gas markets.Projects:
• Wrote 3 repair and maintenance manuals covering flow measurement and electronic correction products by interviewing mechanical and electronic engineer SMEs and by conducting in-plant flow process analysis in Colombes.
• Developed US based critical parts inventory and Bill-of-Materials part numbers for plant and customer repair and maintenance operations.
• Invited to conduct 3 gas measurement training classes for industry schools.
• Responsible for increasing product sales by 54%.
• Championed new product development team generating $519K in new sales.

Python Developer Boot Camp, Information Technology

Bsba, Marketing

Labor And Industrial Relations

College Prep, College/University Preparatory And Advanced High School/Secondary Diploma Program