Consultancy:Whether you're seeking guidance on how to align IT services with your overarching business strategy or looking to gain insights into current trends shaping the organization of IT service delivery, my expertise, commitment, and reputation are at your disposal. I provide in-depth knowledge and unbiased guidance, ensuring you make informed decisions that align with your specific business objectives and context. I can also help you craft compelling content for strategy, marketing, sales, operations, and training purposes. Finally, I offer reassurance that your IT strategies and plans are well-grounded and aligned with industry practices. My expert endorsement of your initiatives further strengthens your position in the marketplace.Publications:- My latest books: https://www.amazon.com/dp/B09C51X3JS- Free excerpts: https://www.linkedin.com/pulse/here-i-wrote-mark-smalley/- Most recent articles: https://www.linkedin.com/in/marksmalley/recent-activity/articles/ - Older articles: https://itchronicles.com/author/marksmalley/Bio for conferences etc:"Mark Smalley helps IT people understand service. He also helps writers write better books.Writer, speaker, consultant and bridge builder at Smalley.IT. Also known as The IT Paradigmologist. He helps people discover where they are and to visualize where they want to be. His main area of interest is the management of IT systems and services. Mark is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM and XLA. He has spoken at hundreds of events in more than thirty countries. Books: ITIL 4 High-velocity IT, Reflections on High-velocity IT, ITIL 4 High-velocity IT Reference and Study Guide, Reflections on IT Paradigmology, Reflections on Product to Value, XLA Pocketbook (editor), ITSM Value Streams (editor), Reflections on XLA. Contributor to ABC of ICT, Applicatiesourcing (Dutch), COBIT Enabling Information, Digital Practitioner Body of Knowledge, ICT Zakboek (Dutch), IT4IT Management Guide, ITIL® 4 Foundation, Operating Model Canvas, VeriSM, ITIL 4 Acquiring and Managing Cloud Services (chapter 4). White papers: Defining the IT Operating Model, Delivering Business Value with IT, Elevating the IT Service Experience, and The Business Value of DevOps." Note for cold callers: If you are selling, it's doubtful whether I am buying. I am a one-man-show and like it that way. I have no need for further automation of my business. But feel free to get in touch if you have given our potential relationship some thought.