Quality Assurance support to Project Teams in-house & externally on residential, mixed use & PRS schemes , undertaking QA inspections during build to ensure compliance with contractual employer requirements, monitor programme against works completed.Handover process, progression and close-out of reported customer warranty issues during the developer warranty, mitigation of future legacy issues.• Early engagement with Project Director/Construction team regarding mythology methods to ensure a quality Benchmark unit/s is produced, presenting benchmark apartment for formal sign off.•Interface with Project teams to formulate standard details for implementation and replication across the portfolio, encompass lessons learnt.• Establish and maintain excellent working relations with the Project teams, delivery teams and Contractor representatives.• Participate in regular Project team meetings during build to utilize lessons learnt when reviewing design, specification and quality standards, review inspection build programme.• Monitor/input internal & external inspections on live tracker to monitor progress to construction programme.• Work with Project teams to deliver regular quality workshops at appropriate stages of the build programme ensuring the standards agreed are maintained throughout as per Benchmark.• Investigate and produce detailed reports on contentious, or potential Legacy build defects.• Formal apartment compliance sign off internals/externals prior to PC.• Review and amend customer handover documentation liaising with Delivery Manager.• Management of the handover process to customers in-line with completions schedule.• Deliver excellent Customer Service compliant with organisational standards, undertake project client Inspections, progression and close out of building guarantee claims, report on contractor performance.• Manage progression of legacy defects through to conclusion and ensure stakeholders comply with all Health & Safety and GMR’s.

• Green Quarter, Manchester- Fit Out Manager residential apartment, implemented quality improvement process, produced high standard quality units. • Hungate, York conversion of four-storey townhouse to duplex apartments and all aspects of customer care on completed plots.• All aspects of H & S including assessment of all RAMS packages prior to work commence to ensure they reach GMR standards.• Ensure an incident and injury free ethos and works are carried out in accordance with GMR’s, which are promoted and observed in the workplaceIndiviual property development for resale.

• Overall responsibility for managing the Customer Care on residential private and social housing schemes, retail, commercial and offices on mixed use projects reporting directly to MD• Managing sub contractors, Clerk of works & Customer Care team to ensure high levels of finish to complete units to schedule.• Working closely with the management team to achieve company objectives and customer satisfaction in delivering high quality homes and workmanship ranging in value from £60,00 to £1.4 million• Examine and document areas of weakness that impact on customer satisfaction and make recommendations for improvement.• Be accountable for ensuring the effective management and implementation of relevant internal procedures and process, monitoring performance though data collected and producing a board report on monthly basis.• Dynamic problem solver relating to customer and construction issues.• Liaise with NHBC or Zurich and private and RSL clients in face to face meeting to view and agree works to completed prior to completion & during two-year warranty period• Experience of £muti –million mixed use schemes, managing agents, Employers agents, main contractors, section 58 and 104 agreements to release bonds.• Final accounts retention payments • Manage Health & Safety in respect of operations/lone worker policy and staff well being (training/travel/knowledge of works undertaken) risk assessments.• Quality control on standards of finish’s and material selection• Review and analyse the effectiveness of any changes implemented and promote a culture of continuous improvement• Monitor and manage external 24 hr response service

Contractor for Shepherd Construction, Totty Construction, Bryant Homes- residential.

Maintenance Contractor & Building, residential, commercial, retail.