As the founder of Isle of Aeaea, I bring three decades of dedicated experience guiding clients on their transformative technology journeys. My comprehensive skill set spans a multitude of domains, enabling organizations to thrive in the digital landscape.Key Competencies:✅ Infrastructure Mastery: Proficient in setting up robust server environments, networking solutions, and ensuring seamless deployment of workstations. My expertise extends to comprehensive lifecycle management and strategic procurement.✅ Cloud & SaaS Expertise: Adept at navigating the cloud landscape, specializing in Microsoft 365, Azure, and various SaaS platforms. I enable organizations to harness the power of cloud technologies for enhanced productivity and scalability.✅ Data Protection & Security: Proven track record in implementing robust backup solutions, power protection strategies, and wireless deployments. My focus on disaster recovery, security awareness training, and compliance ensures data integrity and regulatory adherence.✅ Operational Excellence: Specialized in crafting meticulous documentation, SOPs, and facilitating compliance measures. My commitment to service excellence extends to managing service desks, technical account management, and ensuring staff and team members receive comprehensive training.✅ Project Management & Planning: Seasoned in project scoping, management, and 5-year IT budget planning. I've successfully overseen numerous IT projects, contributing to streamlined operations and achieving organizational objectives.✅ Security Operations & Awareness: Proficient in SOC management, SEIM, and implementing security awareness training programs. I prioritize safeguarding organizations against evolving cybersecurity threats.✅ Collaborative Leadership: Demonstrated ability to lead and inspire teams, fostering collaboration and innovation. My commitment to staying ahead of technological advancements ensures clients benefit from cutting-edge solutions.

Led a team of 6 technical staff and supported 25+ clients. C3 was evolving from a small MSP on track to support 100s of clients. Part of the work was developing a new documentation system and deploying new systems for Monitoring, Antivirus, and client management. We rolled out a new vCIO program to better serve our clients who needed help with their compliance journey for work with Federal DOD consultants. • Played a key role in the creation and implementation of a comprehensive vCIO program, emphasizing a holistic approach to client management. • Initiated a complete overhaul of the Service desk with a focus on measurable KPI’s, suite of applications used, documentation procedure, and staff reviews. • Focused on employee engagement and development by consistently meeting to review development plans and goals.

IT Managed Services Provider delivering managed services, cloud services, IT strategy, and cybersecurity strategy focused on the Legal vertical. Tasked with providing virtual CIO services to clients, including ongoing IT advisory and leadership support, reviewing business operations and alignment with IT, developing IT roadmaps and policies, assisting with IT vendor management, ensuring software license management and compliance, managing the primary relationship with client leadership, and taking control of IT costs and risk management. Assist with internal team process improvements including CRM development, client roadmapping, and project proposal/scoping activities. Provide strategic consulting resources as needed. Developed expertise in Legal Industry applications and best practices. Reviewed, selected, and managed vendors for technology needs. Experience with ConnectWise, Automate, IT Glue, MSPCFO, BrightGauge, Microsoft Teams, and all Microsoft Office applications.

Was responsible for scoping and writing up of project Statements Of Work. Would interface with clients, vendors and internal SME's to get correctly scoped projects signed. Was a part of a team that redesigned the entire process and increased project close numbers significantly. The Project Team revenue tripled during this time.

The central hub for the entire organization, where I regularly engaged directly with our customers. I was the leader and PM of the engineering team, directed the NOC management activities, managed the Service Desk with a focus on spotting trends, improving performance and expedited escalations. Mentored staff in every department, stressing technical proficiency, as well as accuracy and putting emphasis on honing their customer service competence.

Hired as a Senior Engineer and then promoted to manage the Support Desk. I transformed a small team of disorganized engineers into a Support Services Desk that grew to three times its original size with a focus on customer service, efficiency and accountability. I oversaw all staffing, training and development, work allocation, performance management, process reengineering, best practices and relationship management. • Developed dashboards, performance metrics and ticket automation where none existed.• A member of the escalations team for our datacenter, which included over 300 severs in a Highly Available Hyper-V environment.• Developed frontline procedures for 24x7 management and monitoring of our datacenter environment and 60 remote client sites, using PRTG, Spiceworks and centralized log aggregation.• Helped manage a fault tolerant backup system, that blended onsite and online backups, as well as image and file based backups, to ensure data integrity using AppAssure and Crashplan• Orchestrated all parts of the business, ensuring that Sales, Operations, HR, Implementations and Managed Services all worked in sync with the desk. • Ensured high customer and staff engagement by creating a relationship built on trust and advocacy.

Providing strategic consulting to a wide variety of clients. Project management: responsible for complex projects from design and development to production, create and execute project work plans and revise as appropriate to meet changing needs and requirements, and manage day-to-day operational aspects of a project and scope. Ramp up: manage overall transition of all new clients into the Dataprise support agreement, complete initial network assessment of all assigned clients based on industry best practices, develop a strong understanding of how a client uses or could use technology to grow its business, and work with operations to identify the appropriate primary engineer and ensure a smooth transition from the ramp up team to the operations team.Escalation: serve as technical escalation point for engineering staff, work with technical managers to identify and resolve persistent and lingering issues, identify resources needed to resolve issues in a timely manner, and ensure timely communications and updates are provided to all relevant parties.

• Advanced the optimization of value and performance of IT infrastructure as Onsite CIO and engineer for small and medium-size clients.• Collaborated with client leadership to assess needs and prioritize solutions, developed budgets and assisted with determining most cost effective approaches to optimizing performance.• Controlled client’s IT lifecycle to include enhancement, integration, deployment and upgrades.• Administered a team of five engineers; responsible for supervision, training, and evaluations.• Strengthened ‘at risk’ clients and reinvigorated their respect for our ability to take care of their needs.

• Appointed to perform an Exchange migration; quickly promoted to manager of the IT department. • Facilitated the integration of two very disparate organizations during the merger of The Scotts Miracle-Gro Company (Fortune 500) and Smith & Hawken (Retail Furniture company with 25 locations)• Directed and executed a consolidation of 25 servers to 9, with no downtime.• Authored documentation to enable seamless knowledge transfer to Scotts IT.• Formulated and implemented new help desk procedures to more effectively provide core services.• Bolstered morale and motivation during a hard transition for the Smith & Hawken IT team.