Mark Ferdinand Soller Email and Phone Number
Mark Ferdinand Soller work email
- Valid
Mark Ferdinand Soller personal email
I am an experienced Real-Time Analyst and Workforce Management Specialist which have supervised and led 7 team members. I can work with less to no supervision and complete assigned tasks and reports as required. Have worked closely with Top Management and also have direct communication with clients. I have done data-mining and analysis and creating informative reports. Have experience in internet research and inputting them into systems/tools. Have done monthly and quarterly business reviews through Powerpoint Presentations from data created into Pivot tables, graphs and other visual representation.
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Operations AssistantRootedCentral Visayas, Philippines
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Operations AssistantRooted May 2022 - Present- Manage daily batching and fulfillment- Update inventory spreadsheet and database- Manage dropship orders and communications- Handle bulk order processing and communications- Create and process orders for all channels- Prepare and update invoicing documents and spreadsheets -
Customer Service And Operations SupportPet Snacks Australia Jan 2022 - Sep 2022- Handle all customer service tasks and create processes and workflows- Assist with day-to-day operations and reporting- Communicate and meet with CEO to discuss all customer service andoperations-related concerns and solutions
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Customer Service ManagerMarketingbymonrae Jan 2021 - Sep 2022Atlanta, Georgia, United States -
Customer Support / Ecommerce Order Management And Fulfillment AssistantSubpod Jan 2020 - Oct 2021- Answer customer queries and concerns- Update data/information in the system- Respond and resolve to tickets- Account creation- Create orders in Shopify- Cancel orders- Process refunds- Assist with faults, warrant claims- Track orders and provide delivery updates or tracking information -
AssociatePeak Support Sep 2019 - Feb 2020Cebu City- Answer customer inquiries and concerns- Perform account changes- Update data/information in the system- Resolve cases -
Data Operations AnnotatorDatafox Oct 2019 - Nov 2019- Distinguish correct matching decisions on respective indices- Create new company to match if requested company does not exist yet.- Make suggestions about minor updates, relationships, possibly duplicate companieswhenever applicable -
Data Entry Specialist / ResearcherSourceress Nov 2018 - Nov 2019- Researching on background info and links of IT-related professionals- Input the research done to the system- Update old data and replace with new information -
Assistant Workforce ManagerFusion Bpo Services Phils. Inc. Jul 2018 - Sep 2019Cebu City, Cebu PhilippinesI am an experienced Real-Time Analyst and Workforce Management Specialist which have managed and led 7 team members. I can work with less to no supervision and complete assigned tasks and reports as required. Have worked closely with Top Management and also have direct communication with clients. I have done data-mining and analysis and creating informative reports. Have experience in internet research and inputting them into systems/tools. Have done monthly and quarterly business reviews through Powerpoint Presentations from data created into Pivot tables, graphs and other visual representation. -
Workforce Management SupervisorFusion Bpo Services Phils. Inc. Oct 2014 - Jun 2018Supervising WFM specialists, attending to client meetings, scheduling, forecasting and billing
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Workforce Management SpecialistFusion Bpo Services Phils. Inc. Jul 2013 - Oct 2014Attendance and queue monitoring, scheduling, data gathering and analysis, data reporting, enforcing schedule and break adherence
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Customer Service RepresentativeFusion Bpo Services Phils. Inc. Mar 2012 - Jul 2013Calls and emails handling, processing refunds, order processing, warranty processing, account creation
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Dedicated RepresentativeSupportsave Solutions, Inc. Nov 2009 - Mar 2012Job posting, call handling, tickets and emails solving, account inactivation, deletion and cancellation, processing refunds
Mark Ferdinand Soller Skills
Mark Ferdinand Soller Education Details
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Cum Laude
Frequently Asked Questions about Mark Ferdinand Soller
What company does Mark Ferdinand Soller work for?
Mark Ferdinand Soller works for Rooted
What is Mark Ferdinand Soller's role at the current company?
Mark Ferdinand Soller's current role is Operations Assistant.
What is Mark Ferdinand Soller's email address?
Mark Ferdinand Soller's email address is ma****@****ave.com
What schools did Mark Ferdinand Soller attend?
Mark Ferdinand Soller attended University Of San Jose-Recoletos.
What skills is Mark Ferdinand Soller known for?
Mark Ferdinand Soller has skills like Bpo, Telemarketing, Workforce Management, Pivot Tables, Data Reporting, Customer Service, Microsoft Powerpoint, Order Processing, Forecasting, Team Management, Data Analysis, Data Entry.
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