Mark Spicer Email & Phone Number

London, GB

London, England, United Kingdom

Developing long-term vision and direction: responsible for creating and communicating a clear vision for the organization’s future growth and success. This may involve conducting market research and analysis, identifying key trends and opportunities, and setting strategic goals and objectives.Leading strategic planning: leading the development of the.

London, England, United Kingdom

Working with clients and client teams across Epsilon and the wider Publicis Groupe to deliver CRM strategies for generating growth, retention, and optimised customer experiences across paid, owned and earned channels.Be the trusted advisor in support of investment justifications by providing market insights, business cases and solutions to solve the.

London, England, United Kingdom

Created audience and data strategies for a very large UK client to deliver either single channel or multi-channel activation to drive engagement and conversion.Working towards progressive profiling, customer lifetime value and optimised customer journeys though extensive data analysis profiling and segmentation of the customer base.Creating and executing.

London, England, United Kingdom

Created audience and data strategies for a very large UK client to deliver either single channel or multi-channel activation to drive engagement and conversion.Working towards progressive profiling, customer lifetime value and optimised customer journeys though extensive data analysis profiling and segmentation of the customer base.Creating and executing.

London, England, United Kingdom

Joined the NHS as part of the response to COVID-19, and continue to work on the frontline in Accident & Emergency, and Adult Critical Care Unit. Zero Hours Contract.

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Sat on the Independent Monitoring Board of Her Majesty’s Prisons in London. The role is to ensure prisoners are treated with care, respect and decency, as well as report observations of concern whilst moving around the prison. By the time we see prisoners, they have exhausted the Prison Service application and complaints system, and therefore are often.

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Creating strategies for clients to deliver either single channel or multi-channel content distribution model to drive engagement levels across the channels, ultimately to drive footfall and sales. Driving clients to get to single customer view, customer lifetime value and optimised customer journeys though data and extensive analysis profiling and.

London, England, United Kingdom

Adopted, motivated and energized an existing team to grow and develop, along with new team members with great results.Recognised within the business for treating ‘panel as a product’ to drive product quality and taking a very different approach adopting and implementing industry best practice and methodologies for CRM.Moved from a single channel email.

London, England, United Kingdom

Tasked to create a completely new CRM & loyalty strategy for B-2-B and B-2-C target audience’sDeveloped and delivered social media campaigns and created new communitiesReplaced and implemented a new CMS which manages 3 different web sitesCreated a member management strategy which converts the current strategy into fully digital experience

Riyadh, Saudi Arabia

Created and delivering a customer retention strategy due to high customer and product churn Conducted a comprehensive study of historical data and customer trends – profiling, segmentation, analysis to create insightsDesigned, created and delivered a customer experience strategyDesigned, created and delivered a brand new frequent flyer program with great.

Mumbai, Maharashtra, India

Inherited an established business (10 years) with over 120 employees and around $15 million turnoverCreated a business plan for business turnaround and business transformation – rapid transformation of a BPO into a full-service marketing agencyCreation, training and development of a Management Team to achieve business goals and objectivesResolved.

Sydney, New South Wales, Australia

Leadership - created a new agency, turned around broken agencies, mergers & acquisitions and increased the size of an already successful agencyBusiness Development - sales planning, acquisition, growth and retention of prestigious clientsProposals and Presentations - Created responses to RFI and RFP’s for contracts worth $5-$10millionProject Planning.

Dubai, United Arab Emirates

Incorporated and created the Middle East presenceDeveloped and created the brand, product and services of the company for the Middle East marketBusiness Development – sales planning, acquisition, growth and retention of clientsProject planning, implementation, development & resource deploymentDeveloped standards and processes to ensure delivery of best.

London, England, United Kingdom

Managing programmes and projects ensuring they are delivered to a high standardCreated a pre-paid card product and adapted for different target audiencesSales planning and lead generation for the business development teamPresented to clients at all levels, creation of contracts and closing dealsCreation of sales tools – presentations, proposals and.