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Financial services and healthcare executive with over 20 years of leadership experience working in Fortune 500 companies. Extensive experience leading large and matrixed teams in Operations, Product management and Marketing with a proven track record of delivering results. Passionate about people and process. Strong ability to build relationships and collaborate with others to get things done. Process minded person that leads with facts and data to make decisions. Areas of Expertise: Strategic Operations Planning & Implementation Product Management Key/New Account Development Six Sigma Process Improvement Agile Methodology P&L Management Cost Control, Budgeting & Forecasting Revenue Optimization Performance Metrics Designing & Review Quality Assurance Client Relations Vendor Management Leadership & Navigation Training & Development Time & Change Management Effective Communication Conflict ResolutionTo know more about me or how I can help you or your business, message me.
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Ceo And OwnerAuthentique Luxury LlcSan Antonio, Tx, Us
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Director I Claims I Configuration I National Contracts I Medicare I Marketplace I MedicaidCentene Corporation Jun 2021 - PresentSaint Louis, Mo, UsLead the National Contracting teams responsible for pricing and contract implementation of our national providers for Medicare, Medicaid, and ACA Marketplace products.Leading the strategy to pay claims right the first time, on time, every time.Leading the system integration of workflow systems to improve standardization and efficiencies.Leading the build of a new National Hospital team across Medicare, Medicaid, & ACA Marketplace.Led improvement in Quality from 88% to 99.5% in 7 months.Led improvement in pricing contract turnaround time from 71% to 100% within SLA in 6 months. -
Vice President I Operations I Claims I Configuration I Credentialing I Utilization I MedicareWellmed Medical Management Feb 2020 - Nov 2020San Antonio, Tx, UsWellMed Medical Management is a healthcare delivery company in Texas and Florida, specializing in senior healthcare. Management consultant role the first three months. Assessed the leadership team and made recommendations to SVP. Stepped in to lead Medical Claim Review when Director unexpectedly left. Position was eliminated after Director backfill due to budget issues.Led improvement in claims pending from 744 days to the goal of 60 days in 3 months.Led the transformation in culture and employee engagement that drove a spike in employee engagement scores from 71% to 88%.Routinely liaised with the Utilization and Medical Management departments to ensure best in class processes for our Providers and members. -
Executive Director I Marketing I Medicare I Aca Marketplace I Dental I Vision I Term LifeUsaa Jun 2014 - Feb 2020San Antonio, Texas, UsRecruited by senior marketing officer to lead the Health Solutions Marketing team. Responsibility increased to include Life Insurance, Annuities, and Investment businesses. Responsible for a $25M annual budget with double digit product growth goals. Dotted line reporting relationship to the Life Co. and Investment Presidents.Led Marketing strategies that increased Medicare Supplement sales 10%+ in annual enrollmentLed the team that overcame a negative industry growth trend for Life insurance with 7% Term Life policy growth in 2018 and 4% in 2019.Successfully led the cross functional teams across the enterprise to meet our goals year after year.Coached and developed Marketing leaders responsible for their product line and go-to-market plans -
Director I Product Management I Medicare I Aca Marketplace I Dental I Vision I Term Life I LtcUsaa Sep 2010 - Jun 2014San Antonio, Texas, UsRecruited by the Life Company President to oversee and manage third party health plan relationships and broker agency operations. Responsible for growing the Term Life and Health Solutions product lines. Client management of Health Plans in Medicare, LTC, ACA Marketplace, Dental, and Vision products. Developed and led product strategies with Actuary and Marketing partners that delivered revenue growth, from $177 million to $208 million.Developed and executed strategic plans, operational goals, and performance metrics with the Health Plans that doubled new Dental and Vision sales for two consecutive years.Led annual sales growth of Medicare Supplement product line of 20% over four years.
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Director, Investment Fulfillment OperationsUsaa 2007 - Sep 2010San Antonio, Texas, UsLed the Investments, Life insurance, and Certificate of Deposit Operations teams; 120 FTELed Dept. Quality Transformation from 93% in 2007 to 98% in 2010Led and implemented new productivity metric department wideLed process improvement; saved USAA members $550K in IRS penalties; 42% fewer complaintsLed Strategic Recommendation to Life President on future of $1.7B 403b/ TSA book
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Vice President I Operations I Ltc I Managed Care I Claims I Nursing Home I Home HealthcareCno Financial Group 2006 - 2007Carmel, Indiana, UsLed top LTC claims Operations Department of 264 employees; 13 Direct reports Led transformation and turnaround of 183K policies in force and $16M budgetCollaborated with EVP and COO on strategic direction of case management office in FL.Designed and implemented new organizational structure that saved $1.6M in G&A expensesPromoted to VP by the CEO after delivering exceptional results -
Assistant Vice President I Operations I Ltc I Claims I Managed Care I Home Healthcare I Nursing HomeCno Financial Group 2004 - 2006Carmel, Indiana, UsLed and stood up new LTC claims dept of 116 claims adjudicators, 13 managers, and 5 executivesDecreased Dept. of Insurance (DOI) complaints by 85%, improved age of claims from 55 to 13 days Defined and implemented quality, productivity, and inventory metricsIncreased Dept. productivity from 70% to 92% & quality from 50% to 84% in first year
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Senior Manager I Life Insurance I Operations I Term Life I Permanent Life I Six SigmaCno Financial Group 2002 - 2004Carmel, Indiana, UsManaged control & oversight unit of 29 employeesImplemented quality and turnaround time in all key process areas in first 3 monthsImproved quality from 70% to 95% accuracy in first 3 months
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Six Sigma Black Belt I Life Insurance I Long Term Care I Health Insurance I MedicareCno Financial Group 2001 - 2003Carmel, Indiana, UsStreamlined life payment workflow process that saved $10,000 annuallyIdentified and fixed group life rejected bank payments that saved $9,000 annuallyStreamlined outsourced workflow service level agreement process from 46% to 96% within SLA
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Project Manager, Coo Chief Of Staff I Life Insurance I Health Insurance I Metrics I OperationsCno Financial Group Jan 1999 - Jan 2001Carmel, Indiana, UsStaff position for the president and chief operating officer of CNO Financial GroupDeveloped and coordinated key metrics for the COO; facilitated communication to subordinates
Mark Spurrier Skills
Mark Spurrier Education Details
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Ball State UniversityExercise Science And Wellness -
Ball State University - Miller College Of BusinessOperations Management
Frequently Asked Questions about Mark Spurrier
What company does Mark Spurrier work for?
Mark Spurrier works for Authentique Luxury Llc
What is Mark Spurrier's role at the current company?
Mark Spurrier's current role is CEO and Owner.
What is Mark Spurrier's email address?
Mark Spurrier's email address is ms****@****are.com
What is Mark Spurrier's direct phone number?
Mark Spurrier's direct phone number is +121053*****
What schools did Mark Spurrier attend?
Mark Spurrier attended Ball State University, Ball State University - Miller College Of Business.
What skills is Mark Spurrier known for?
Mark Spurrier has skills like Insurance, Leadership, Strategic Planning, Management, Strategy, Six Sigma, Product Development, Process Improvement, Product Management, Operations Management, Vendor Management, Long Term Care.
Who are Mark Spurrier's colleagues?
Mark Spurrier's colleagues are Parmvir Dhillon, Christa Baez, Gustavo Giron, Amphawan Soisak, Pam Cunningham, Jared Roussell, Matthew Carver.
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