• Provide troubleshooting support for printer and desktop users.• Replace and configure new hardware such as computers, printers, and switches.• Replace failing parts within Zebra label printers.• Configure site-to-site VPN for various branch locations.• Configure and deploy phone systems such as Microsoft Teams.• Manage Microsoft Office 365 accounts.• Deploy applications and set up permissions within Okta.• Manage Microsoft Azure computers and configure Active Directory.• Maintain Group Policies & configure Organizational Units (OU's).• Analyze networking systems via Cisco Meraki portal.• Keep track of and update assets within Fresh-Service ticketing system.

• Troubleshot Microsoft Operating Systems and restored functionality.Provided clients with a network analysis to update their infrastructure to current standards which involved switching and routing/firewall improvements.• Obtained Sonicwall Network Security Admin certification.• Troubleshot and worked with various vendors to restore infrastructure functionality.• Established relationships between Revolution Group and its clients and helped provide growth.• Updated software versions with patches and new installations to close security loopholes and protect users.• Provided guidance and training through the troubleshooting of various computer related issues for various companies with differing backgrounds on the phone and at customer locations.• Assisted with Windows Server (2008, 2012, 2016, 2019) troubleshooting regarding Group Policies, software databases and Azure Active Directory.• Configured new employee workstations, including all hardware, software, and peripheral devices.• Assisted with VPN configurations, network monitoring, and security policies on firewalls.• Co-ordinated with System Engineers to implement virtual environments such as Hyper-V and VMware.

• Was responsible for recognizing, isolating, resolving and documenting issues.• Consulted with network services, desktop, and applications support to restore service.• Created accounts and configure policies within Active Directory. • Resolved highly technical issues that involved software and hardware.• Used Remote Desktop and VMware for remote assistance.

• Provided technical training to customers on company technologies, infrastructure, hardware, and software applications.• Helped migrate phone systems to VoIP campus wide.• Assisted in the planning and implementation of wireless access points around campus.• Replaced and installed existing cable structure to modern standards to support the deployment of the new phone system.

• Answered inbound calls and troubleshot issues with Apple devices such as iPads, iPhones and Macs.• Helped trained new employees on how to effectively troubleshoot and communicate on the phones.• Provided exceptional customer service and gained recognition through surveys.