Mark Rowell Email & Phone Number

California, United States

Alameda, Ca, Us

Provide consulting and advisory services across a wide range of business systems and information technology. Areas of service include;• Enterprise business system life cycle management from requirements, evaluations, selection, implementation, support, and conversion,• Cloud management including strategy, conversions, and hybrid cloud management,• Digital transformation of business process with a focus on upgrading customer experiences,• Business analytics,• M&A services,• Audit and compliance, • IT service and support operation,• Business system strategy and planning and,• IT staff management and development.

Livermore, Ca, Us

Planned and managed the information technology systems and services overseeing a multi-million dollar annual budget. Directed IT services and systems for business analytics, application development, infrastructure, network, cyber security, compliance and, operations support. Led strategic planning for technology used throughout the company. Championed Digital Transformation of key business process to enhance Customer Experience and relationships. Led major ERP and CRM conversions and implementations. Delivered services promoting new business initiatives, operational efficiencies, on-line B2B ordering, and cost savings. Key Accomplishment at MGRC• Ground-up re-build and development of all aspects of information technology service, systems, and resources, providing the company with scalable, cost-effective, and secure enterprise systems. • Selected, implemented and, managed Oracle ERP and CRM applications throughout the company delivering cost-effective, compliant, and secure systems.• Implemented an integrated cloud-based customer portal system to improve customer service, providing access 24/7 to a large variety of online services. • Planned and oversaw the deployment of business intelligence systems delivering KPIs and insights to business units and corporate services. • Led the conversion of customer-facing documents to a digital platform improving the customer experience and lower operational costs. • Directed the company's enterprise business system migration to a modern cloud-based platform lowering costs by 25% with improved performance. • Led the upgrade of cybersecurity services providing security and compliance for the company’s critical business systems and data, resulting in no data breaches or service interruption. • Re-organized and upgraded the staff and skills of the Information Technology Department, creating a multi-talented high-performance team.

Irvine, Ca, Us

Served as principle member of project team that implemented worldwide SAP applications. Led 6 team members managing manufacturing and engineering functions of SAP.*Implemented global SAP business process for internal supply chain processing.*Led successful SAP ERP system implementation on schedule and under budget at 2 of the company’s largest locations. Directed business process reengineering to leverage SAP functional capabilities.

Developed and deployed global networking services for 24 locations worldwide. Managed 10 direct reports. Implemented global IT support services’ organization and secured Sarbanes-Oxley compliance. Reestablished IT operation as premier service organization.Selected Skills:* Internal Systems Development & Deployment* Acquisition Integration – IT Services* Sales Dashboard Reporting Redesign* Technology Standards Establishment* Technology Cost Reductions* Global Contract Negotiations* Vendor Relations & Management* Global Microsoft Services Expansion* Oracle Data Warehouse & Application Expansion

Andover, Massachusetts, Us

Directed information technology system and service operations at corporate offices, factories, and international operations encompassing 8 sites. Implemented strategic planning processes and Chaired IT Executive Steering Committee. Key accomplishments include;* Corporate-wide Network Redesign* Performance & Security Improvement* Cost reductions and controls,* Oracle business data warehouse* Application development and deployment'* Intranet service and portal access expansion,* IT Help Desk implementation,* Workflow business process improvement,* Improved outsouring agreement with increased productivity,* ERP system upgrades.

Led all aspects of internal and external information technology requirements necessary to support staff and customers including hardware, software, networking, and telecommunications. Managed IT operations, acquisition, deployment, and management for internal technology infrastructure and environments. Key accomplishments include;* Deployed voice and data infrastructure,* Secured hosting services for product development at no cost,* Implemented security protocols to ensure all data and intellectual property was secured.

The senior information system executive for the company reporting to the CEO. Responsible for directing all information technology operations, including business system applications, Internet initiatives, computer operations, and voice and data telecommunications worldwide for 17 domestic and international locations, with seventy full-time personnel and a $15 million budget. Key accomplishments include;· Restructured divisional IT groups into a global I.T. organization, · Implemented wide area network saving $750k in annual operating costs,· Deployed business information systems for customer service and data warehousing on Oracle,· Worked with executive staff in the development of the corporate IT Architecture and Road Map,· Established an E-commerce group and oversaw the implementation of internet-based services,· Directed and managed corporate Y2k readiness and contingency management programs,· Introduced worldwide I.T. standards, procurement programs, and support services,· Integrated acquired companies’ information systems and I.T. support structures

San Jose, California, Us

Responsible for all IT services and systems for the corporation. Key accomplishments include;· Implementation of a customer resource management system, · Founded the company’s first multiple-year strategic I.T. strategic planning process,· Successfully managed the integration of acquired company’s information systems and staffs, · Implemented and upgraded corporate Internet, Intranet, and E-mail systems,· Lower company’s I.T. cost through the introduction of technology standards and help desk operation,· Upgraded commercial manufacturing software systems and oversaw the development of in-house custom Oracle-based manufacturing systems,· Created I.S. Executive Steering Committee,· Improved business reporting and analytics through the creation of a business data warehouse with on line reporting tools,· Directed Y2K compliance activities that resulted in no business systems interruption.

Responsible for all aspects of information technology planning and service delivery. Accomplishments include; upgrade of networks and servers and the successful integration of an acquired company.

San Francisco, Ca, Us

Adjunct instructor in the Information Management program for USF. Taught upper-division courses on business system analysis.

Mba, Business Administration And Management, General

Master'S Public Administration

B.A., Political Science

Education record