Conducted product research in the research in Sleep/Relaxation Application Space. Conducted qualitative analysis. Defined goals for the application, created mockups and flow and UX Copy Managed India based development team.

User experience research leadership for new products for network management that incorporate Machine Learning features. Conducted product research with formative methods. Led cross functional team design sprints where the team evolved product features, design patterns and flows. Created UX concepts and wireframes for Network Asset Health application and an Anomaly Detection application.Conducted user research for advanced network management Applications using structured interviews with implementation Engineers, and a Customer Journey Mapping process with early customers. Created report with strategic and tactical insights .Collaborated with Learning at Cisco to create a sentiment heat map dashboard based on online comments from Cisco Online learning classes. Visualization allowed for quick exploration of general sentiment and specific comments. Created summary report presented to executive leadership. Researched preferences for learning about Cisco products and services. Created a novel research method with digital “sticker” annotations as an alternative to long surveys. The method engaged users and led to insights on preferred learning materials and actionable insights for design refinements on the community site.

Provided UX research leadership for proof of concept applications that showcased emerging technologies for location based technologies, advanced collaboration. Presented futures demos to customers to gain qualitative insights for refinements in an iterative product evolution process.IOT Wifi Management Lifecycle AppManaged UX team for mobile app created wireframes collaborated with visual designers to create screen workflows. App MVP presented at Cisco Live innovation suite. Mobile and Tablet app with AR features. Virtual Cloud Compute Access Platform Application Created personas, wireframes, workflows collaborated with visual designers to create final specs for application. Managed sprints for UX development Proof of Concept UX with the full stack development team in Europe. Obtained patent for graphical search design pattern with visual hierarchical filters. Next Generation Wireless Management User experience Provided design leadership for the UX Experience strategy for the wireless product portfolio from small business wireless administrators to professional wireless networking engineers. Participated in design sprints with IDEO. Created UX workflows and wireframes for Web UI and Mobile app on Android and IOS. Forbes review - " delivers on its promise of 10-minute provisioning and features a beautifully designed Web management interface"

Managed User Research to support new product concepts for Cable Video providers. Collaborated with Product management and design to conduct research. Employed variety of methods: lab usability studies: formative and task based, home field studies, remote task based evaluations, and surveys.Managed remote user task based evaluation of ondemand video catalog system comparative study performed by vendor. Created questionnaire as part of research effort. Created common tasks for users to perform across various ondemand video systems. Created insights report based on video highlights and scoring of task completions and questionnaire data. Planned and conducted Lab user evaluation of new products such as a mobile “second screen” application to browse and select entertainment selections to move to the main screen via a simple drag gesture. Created a report with actionable insights based on user subjective feedback and based on task based performance analysis.

Designed new workflows and interactions for next generation Network Management Applications Cisco Prime which was placed by Gartner analysts in the Leaders quadrant. Created workflows, product wireframes and prototypes. Collaborated with Product Managers and visual designers for Asset Management, network discovery, grouping, provisioning, and access point mapping. Collaborated with UX research team. Created test plans for prototype evaluation with Advisory Board Members. Monitored user evaluations in formative and task based usability evaluations. Created summary reports with actionable insights to evolve designs. Manager UX Design Pattern LibraryManaged design pattern library for Cisco Prime suite of products. Created a minimalist template to describe and catalog design patterns. Followed iterative design process to evolve the design pattern template. Led weekly meetings to discuss pattern taxonomy, and to collaborate on individual pattern refinements through group discussions.

Product manager for CRM OnDemand strategy and features including Layout Customization and Search Customization. Led three scrum teams following an Agile process located in India & Canada. Created stories for product features. Created instructional videos for internal training on new product features . Managed backlog and defect prioritization. Managed internationalization and localization (i8n) for six additional languages.

As part of the design strategy group I collaborated with other designers to formulate information architecture and organizational structure for the suite of cloud based business applications. Followed an iterative design process to evolve a UI framework for Fusion Applications. The final information architecture prototypes were presented to SVP level leadership. Provided UX experience leadership for creating Activity Guides for HR Onboarding business processes. Collaborated with product management in iterative design process. Conducted formative studies on early wireframes and mockups with HR managers.

Principal Interaction designer for Peoplesoft CRM application. Created wireframes and flows for CRM as well as designs for “360 degree” views of customer interactions. Conducted Field Study User research analysis at global Call Centers for Intel, HP, and IBM. Researched on-site Call Center Agent roles and Call Center Manager roles - their KPI's, workflows and tasks. Drafted summary report for each company presented to Product Managers defining key areas of success and areas for improvement.

First Phase Startup Product Manager for Quoting Forms and Workflow for the BigMachines SAAS CPQ Application (Acquired by Oracle). Designed and specified customizable document management system driven by workflow processes. Managed internal development teams, created users stories, wireframes, and collaborated with Visual Designers reviewed QA feature testing processes. Managed User testing of prototypes. Created training materials, delivered presentations to sales explaining new features.

As a user research and interaction designer I evaluated FileMaker features and explored new features, design patterns and flows. I collaborated with CTO for a New Product Vision prototype which was presented at the FileMaker conference and received CEO recognition. Created Personas and the User testing plan for New Layout/Report assistant Usability research which was conducted in a lab setting. Performed formative and task benchmark studies to assess new layout design flows, visual language, and ease of use. Progressed through several design iterations.