mark_s_smith@comcast.netAccomplished senior technology leader focused on customer experience, business partnerships, and team culture that drive technology-enabled business outcomes. Expertise in program management, business solutions delivery, utility industry regulatory environment, enterprise architecture, application development, business analytics, IT sourcing. Known for digital transformation, collaborative work style, driving for performance, leadership in a crisis, and purpose-driven culture resulting in strategic alignment, innovative solutions, operating efficiencies, and cost savings.I have established business partner programs focused on providing transparency for the technology portfolio, creating trusting relationships between the business and information technology, understanding business priorities and expected outcomes, advocating for the business, and acting as a liaison between technology and the business. I have personally defined the charter of, and recruited the members for, the business-driven technology committee responsible for prioritizing business needs and ensuring their alignment with strategic goals and objectives.I have been at the forefront of digital transformations and innovation for the company being the technology leader for a $300M business transformation to SAP and an agile transformation to building custom water utility applications for operations and the customer.I have led the planning & development of 3-5 year roadmaps that define requirements for business capabilities, technology capabilities, and strategic business outcomes resulting in a portfolio of technology-enabled business projects [with requirements for funding, resources, and change management] that enable the company's strategy.I have led teams that developed new applications from the ground up, supported and maintained those custom applications, adapted solutions from commercial-off-the-shelf [COTS] offerings, and uplifted those solutions through major upgrades. I have substantial hands-on experience as a software developer, enterprise architect, and program manager with leadership experience across the "full technology stack" including, network, servers, storage, data base, security, cloud services, dev ops, and micro-services. NOTE: The views expressed here are my own and do not necessarily reflect my employer’s positions, strategies, or opinions.