Mark Stacey Email & Phone Number

I am a results-driven professional with a proven track record in Customer Success, Project Management, and Business Expansion. Over the years, I have honed my skills in cultivating trust-based relationships and identifying opportunities for revenue maximisation that exceed clients' individual needs and goals.My career has been marked by successful leadership in steering projects from conception to fruition, managing diverse teams, and delivering exceptional results. I excel in leveraging technical communication to foster understanding, honesty, and integrity while ensuring exceptional service performance and client satisfaction.I identify upsell and cross-sell opportunities, I've contributed significantly to revenue growth and operational diversification, particularly leading global business expansion efforts.I drive continuous improvement and implementing strategies that enhance customer experience while optimising team performance. My expertise spans project management, customer advocacy, system transitions, and process optimisation, all aimed at delivering excellence.As a forward-thinking professional, I constantly seek ways to exceed expectations, drive growth, and build lasting relationships. I am passionate about leveraging my skills to make a tangible impact, whether it's through guiding teams to success, identifying new business opportunities, or ensuring top-notch service delivery.LEADERSHIP: Full cycle recruitment processes, emphasising performance management and career development initiatives.Cultivated a safe and supportive work environment, ensuring a judgement-free atmosphere even during service delivery challenges.RELATIONSHIP MANAGEMENT:Exceptional technical communication skills, fostering relationships built on understanding, honesty, empathy, and integrity.Trusted adviser to clients, guiding project execution and proactively expanding deliverables.CROSS FUNCTIONAL PROJECT MANAGEMENT:Managed over 75 in-house work order priorities, aligning with customer-defined deployment schedules and priorities, leading coordination across six different teams.Advocated for the development and deployment of additional software features and improvements, thereby enhancing customer satisfaction and product usability.REVENUE GENERATION:Maximised long-term project retention, resulting in a 20% YoY increase in recurring revenue,to $13 million revenue with over a 40% margin.Oversaw account management leading to a substantial increase in ongoing projects and customer base, scaling from ~10 to over 40 accounts.

Listed skills include Seismology, Project Management, Management, Microseismic, and 8 others.

• 

  University Of Portsmouth

  Geology