Executive level leader with broad experience in operations management, call center management, customer service, strategic and tactical planning, intra-day management, quality assurance, and project management. Skilled at using Six Sigma methodology and identifying process and efficiency improvements. Excellent communication skills, presenting and influencing all levels of management and executives, as well as front-line representatives.Specialties: High Volume Solutions central fill operations, Certified Workforce Planning Professional (SWPP), Six Sigma Greenbelt certified, skilled with IEX TotalView systems, call management systems (AVAYA CMS Supervisor, etc.), MS Office (Excel, Word, PowerPoint, Sharepoint, Visio, LiveMeeting, etc.)
Listed skills include Call Centers, Leadership, Management, Operations Management, and 32 others.