Mark Steeves Email & Phone Number

Reno, Nevada, Us

MD Labs is a CAP accredited and CLIA certified clinical laboratory performing Toxicology and Pharmacogenetics (PGx) testing for patients and providers throughout the US. MD Labs builds systems and associated informatics integrating LC-MS/MS equipment for quantitative toxicology testing providing some of the lowest validated cutoff levels in the industry for better detection of specific drugs and metabolites.Responsible for the highly automated IT/OT infrastructure, laboratory production systems, and custom computer control systems development. I direct the laboratory process and informatics pipeline, client services and billing customer call center, finance, payroll, human resources and facilities upgrades. I report to the CEO and President.Pharmacogenetics Systems:● Manage the design, installation, and performance of automated rtPCR and associated business critical production and information platforms using Agile delivery methods● Design and deploy production system data output informatics to define medication guidance for over 90 commonly prescribed medications using unique characteristics of the patients' DNA to provide medication guidance in clinical treatments● Manage the production data outputs achieving desired therapeutic benefits sooner, thus improving patient outcomes by reducing the risk of ineffective medications, adverse side effects, and potentially life-threatening complications.● Hire, coach and train the next generation of leaders at MD Labs.ACCOMPLISHMENTS:● Setup and tracked an outbound call center that led to a significant increase in receivables.● Designed an innovative clinical reporting platform with expected annual savings to exceed 2% of OPEX.● Through analytical approaches, identified a regularly occurring billing transaction ‘leak’ that prevented claims from being submitted – saving 1% annually.● Restructured the IT platform and infrastructure saving 50% of the annual operational expense.

xFlashpoint was a renewable energy startup specializing in advanced vertical-axis wind turbines. These turbines have mag-lev generators and are virtually silent. The vertical orientation of these wind turbines allows for their operation in low-wind where the direction frequently changes.Responsible for product development, platform design and configuration, operational infrastructure and UX/UI. Full P&L responsibility.ACCOMPLISHMENTS:● Designed, configured and administered the SaaS-based corporate computer infrastructure, providing a safe, cash efficient technical operating environment - ongoing savings >1% annually.● Designed, rolled-out and administered the corporate website with custom UX features for tracking and engagement.

Tualatin, Oregon, Us

ZincFive is an energy storage and manufacturing solutions company utilizing nickel-zinc battery chemistry, with a focus on data centers, intelligent transportation, IoT and motive power – surpassing 15,000,000 operating hours in harsh environments.TIME Magazine recognized ZincFive as one of America’s Top GreenTech Companies of 2024.Directed and grew the program management, product development, engineering, marketing and IT efforts from a small specialized company, through a $20 million raise, battery technology merger and acquisition. Mentored and provided leadership in organizational development and time management. I reported to the Sr. VP of Operations.ACCOMPLISHMENTS:● Designed an entirely SaaS-based corporate computer infrastructure, assembling 30 separate offerings to provide a cash efficient, safe and effective operation - saving company > $100K annually.● Reorganized and grew the engineering and product development department from a small, firmware-only operation to a fully-staffed electrical, mechanical, software and testing organization, utilizing data-driven performance metrics, Agile, Scrum & DevOps approaches.● Wrote business cases, Agile epics/stories, formulated KPI’s, groomed & managed the backlog, ran scrums and sprints, calculated velocity and maintained product requirements with business owners. Created PLM roadmap to sustain product development - cradle to grave.● Increased company interest and web traffic by over 800% through a verifiable, data-driven marketing effort.● Designed an offering to protect the ZincFive battery intellectual property through manufacturing licensing.

Los Angeles, California, Us

WiserCare is a SaaS-based healthcare decision support platform that helps patients and care teams make more confident health decisions. WiserCare has helped some of the nation's most recognized health systems and insurers to develop online programs that have provided thousands of patients with personalized guidance on what health choices are best for them.Responsible for project management, product development, platform design, infrastructure, UX/UI, data analytics and integration with external EMR systems. Directed corporate operations with regard to technical strategy and tools. Main point of contact for vendor management, customer support, and compliance.ACCOMPLISHMENTS:● Designed and managed the production methodology, including detailed specification, integrated compliance testing and risk assessment - required to rollout healthcare decision support modules, forming the platform of billable product..● Designed and directed software development teams using Agile and other best practice program management methodologies. I managed the automation of the conjoint analysis in use, and reduced the cost of module production by 1/3.● Reorganized technical delivery mechanism, decreasing the cost and time required by 1/2.● Reported to the CEO and directly to the Board of Directors as Security and Compliance Officer, responsible for HIPAA compliance, training, risk and audit activities.

An

Maduro & Curiel's Bank (MCB) is a prominent regional bank operating on the islands of Curaçao, Aruba, Bonaire and St. Maarten in the Caribbean. It was established in 1916, affiliated with the Bank of Nova Scotia, and is known for its many innovative offerings in the financial services sector. The bank has assets of over US$10.0 billion.Responsible for the following areas: Technology, Research & Development, Strategic Innovation, Customer Support Service and Call Center, Business Relationship Management, System & Software Testing and Validation, and Automated Services. Continuously added innovative, customer-facing products and internal efficiency initiatives resulting in significant ongoing non-interest revenue and cost savings. Full profit and loss responsibility. I reported to the Managing Director.ACCOMPLISHMENTS:Restructured customer services into a call center handling thousands of calls per day. Established the analytical mechanisms to evaluate and manage the ongoing unit performance, significantly improving customer service and efficiency.Designed, authored specifications and launched a popular, full service mobile banking product for iOS and Android devices.Coordinated engineers to build an SMS text-based recharge network allowing customers to send a text message to the bank to recharge their cellular phones, resulting in a multi-million dollar/year net profit. The system formed the basis for other Mobile-Wallet and Person-Person payment initiatives.Employed best practice program management approaches to build multiple world-class Internet banking applications for retail and commercial banking.Designed, tested and implemented an investment viewing and research platform, surfaced through Internet banking. The product was a success and raised the visibility of the company’s private banking practice.Designed, authored specifications tested and implemented a 2nd-factor authentication mechanism for Internet banking.