Mark Stehle Email & Phone Number

• Sales Operations Business Analyst working with a variety of InComm platforms, products and services including Financial Cards, Gift Cards, Digital Delivery, Partner Integrations, Medagate Specifications to Q/A.
• IT Business Analyst creating Service Delivery Life Cycle artifacts from existing documentation and reverse business subject matter expert interviews. Artifacts created include Use Cases, Functional Requirements.

• Keller Williams Realty South Tampa – Tampa, FL June 2010 to November 2011Keller Williams Realty Atlanta Perimeter – Atlanta, GA August 2006 to June 2010RE/MAX Metro Atlanta – Decatur, GA June 2004 to August 2006
• Established and implemented standardized policies and procedures for consistent client presentations ensuring set standards were adhered to for all clients.
• Effectively communicated the buyers/sellers obligations under contract.
• Facilitated the process of buying/selling a home from start to finish, often acting as an intermediary in negotiations to ensure the goal of reaching closing. In addition, collaborating with others such as title.
• Assisted in training other Realtors on various real estate applications from databases to MLS tools.

Norcross, GA

• IT PROJECT MANAGER
• Managed requirements through the development life cycle for new hosted solution to compensation and commissions system, replacing the current in-house system no longer meeting the needs of the business.
• Facilitated interaction between developers, management and users to ensure business needs were met.
• Lead user acceptance testing for contract/billing system integration with distribution management system.

Atlanta, GA

• IT BUSINESS ANALYST PROJECT MANAGER, July 2000 to June 2004
• Wrote Analysis and Design documents for national online web application based on business defined requirements in conjunction with development and user community points of contact.
• Managed database change requests from marketing and user community points of contact using extensive SQL queries and application code review to research whether or not database updates could be made without requiring.
• Wrote SQL database updates for database administrator for review and weekly implementation.IT PRODUCTION SUPPORT ANALYST, October 1998 to July 2000
• Provided 3rd level support for national online web application including production release documentation and pre-production testing after release completion.
• Worked closely with development team and QA to ensure all issues were resolved in an efficient and effective manner within Service Level Agreements.MIS REMEDY ADMINISTRATOR, June 1997 to October 1998

Bachelor Of Science (Bs), Business Administration

Accounting

Education record