Mark Steinhelper, Mba Email & Phone Number

Des Moines, Iowa Area

● Reviewed multiple team procedures, providing updates to the process to match changes that had recently occurred

Des Moines, Iowa Area

● Supported development and infrastructure teams by installing production and non-production changes ● Provided cross-functional support to change management to validate that submitted changes met process criteria● Analyzed production change and implementation requests to validate that all information met process guidelines● Skillfully performed Level 1 Web-Middleware tasks, including Linux JVM restarts and controlled disk space on web servers and application servers in support of complex distributed applications● Executed JVM restarts and application tests to enterprise critical applications ● Provided continuous improvement to processes and workflow, challenging conventional thinking, and working with internal groups to improve efficiency and reduce cost● Provide support for high level application outages including locating errors in logs, determining JVM status and restarting JVMs.● Provide second level support for Linux server tickets; investigating the cause of the tickets and determining course of action.

Des Moines, Iowa Area

● Performed multiple cluster server pulls to balance loads appropriately during high priority outages● Monitored all business-critical applications using various tools, including HP BSM (Topaz), Netcool and Sitescope to mitigate outages within the Enterprise Managed high priority bridge calls for business critical outages, recording events and actions for RCA documentation● Efficiently documented outage information utilizing methodologies around enterprise production assurance system● Responsible for approving multiple code moves using the Code Move Plus tool and successfully verifying appropriate process follow through● Built code migrations using Visual Build Professional

● Provided clear and concise communications to business leaders regarding loss of server or application availability and the resulting impact on the business.● Followed the ITIL process by facilitating emergency change requests.● Facilitated emergency change management calls.

• Represented department on a software development project for over two years.• Developed over 100 test scripts to test reliability of new software in HP Quality Center.• Created a testing plan in Excel to organize and improve efficiency of testing.• Served as the functional expert of specific system capabilities.• Resolved system defects with developers and business contacts.• Lead conference calls of business experts to clarify business requirements.• Trained teammates on various computer systems.

Des Moines, Iowa Area

Audited work performance of team members.· Solved more complicated problems as need for colleagues.· Reviewed Veterans Administration loan by comparing and researching documents to ensure compliance with closing instructions, approval conditions, state and regulatory requirements and specific government agency guidelines.· Remained flexible to complete special projects as required by management.· Exceeded timing and accuracy expectations with a strong attention to detail.

Processed and controlled all financial information.· Audited bank statements of the prior two years.· Processed payroll for over 100 employees.· Paid payroll taxes.

Mba, Finance

Ba, Political Science

Political Science

Activities and Societies: Volunteer Income Tax Assistance