Operations Team Manager Ii
Kansas City, Missouri, United States
- Managed Trade Settlements Team and Trade Input Team (8 associates), oversaw daily tasks andperformance.
- Drove retention by supporting associates’ career growth and talent development.
- Built relationships with associates through one-on-one meetings and coaching opportunities.
- Led Settlements Team through UMB’s foreign sub-custodian conversion from Citibank to BrownBrothers Harriman & Co.; completed in November 2019.
- Proactively engaged UMB’s business partners to better understand their needs.
- Minimized reputational and financial risk by ensuring hard losses were less than $2,000 annually.