Hapiness Delivery Reporting Specialist
Current
Jun 2024 - Present
AeroLeads people directory · profile
Mark Ferguson Email & Phone Number
Data Analysis // Customer Care // Customer Experience // Customer Success
at
On
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Data Analysis // Customer Care // Customer Experience // Customer Success
Location
Berlin, Berlin, Germany
Company size
Who is Mark Ferguson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Ferguson is listed as Data Analysis // Customer Care // Customer Experience // Customer Success at On, a company with 735 employees, based in Berlin, Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Mark Ferguson.
Mark Ferguson previously worked as Hapiness Delivery Reporting Specialist at On and Customer Service Lead (International Markets) at Plusdental. Mark Ferguson holds Data Analytics from Careerfoundry.
Company email context
Email format at On
This section adds company-level context without repeating Mark Ferguson's masked contact details.
On
Review company-level records connected to Mark Ferguson before choosing the right outreach path.
Profile bio
About Mark Ferguson
Looking for jobs either in Customer Service/ Experience, Operations or Business Intelligence.
Current workplace
Mark Ferguson's current company
Company context helps verify the profile and gives searchers a useful next step.
On
9 roles
Mark Ferguson work experience
A career timeline built from the work history available for this profile.
Customer Service Lead (International Markets)
Leading the Customer Service teams in the International (non-DACH) markets including UK, Netherlands, Sweden, France and Spain. Responsibilities include the KPIs of all our channels like telephone, tickets and WhatsApp as well as pre-sales specialisms. Supporting my people through regular coaching 121s and daily meeting updates which is essential in an.
May 2021 - Nov 2022
Customer Service Representative Uk
Guiding patients through the processes, advising of how the service works and promoting the benefits of our products and services. Answering patient enquiries via telephone, email and WhatsApp chats. Providing excellent service and high quality of interactions. Process improvement feedback and introductions of better ways of working allowed me to develop.
Dec 2020 - May 2021
Inbound Lead
Successful patient manager and treatment coordinator. Helped 100's of patients open their eyes and minds to affordable treatment options through medical tourism. Built bespoke package options for each patient through empathetic approach to explore their needs, means and concerns. Feedback provided from my patients was overwhelmingly positive due to my high.
Jul 2019 - Jul 2020
Customer Relations Team Lead
Further promotion to Team Manager in Vodafone's director's office for Consumer fixed line and broadband services. I lead a team that investigate and resolve high-level customer complaints; VIP, CEO, urgent, accessibility, bereavement, celebrities, MPs/ politicians among others. Our collective of teams are affectionately named the 'Relentless.
Jan 2018 - Jun 2019
Transition Manager
Following an excellent track record as a transition specialist, I was promoted to Transitions Manager and overseen the upscaling and upskilling of new teams in a variety of locations and was proud to be an ambassador and leading floor support teams in the following locations:-Delhi (Webchat) FIS-Cairo (Telephony) Vodafone Egypt-Newcastle (Telephony).
Oct 2016 - Jan 2018
Transition Specialist
Exceeded expectations during this opportunity -was actively involved in the Grad-Bay during the upscaling of the operation within the Glasgow Office:-Floor Support-Additional training provision & delivery-Driving KPI's-Coaching-Calibrating call quality-Basic HR procedure and policy
Jun 2016 - Oct 2016
Customer Service Agent
Customer care and tier one technical support for Vodafone UK's consumer fixed line and broadband services: -Frequently top 5 NPS champion across the operation. -Diagnostics, -Complex billing problems, -Customer care Developed skillset/ function to:-Process specialist -SOP design and change -Cross-department liaison
Oct 2015 - Jun 2016
Customer Consultant
Carphone Warehouse
Dec 2014 - Oct 2015
Team & coworkers
Colleagues at On
Other employees you can reach at on-running.com. View company contacts for 735 employees →
SK
Sabrina King
Colleague at On
Zurich, Zurich, Switzerland, Switzerland
View →
SR
Suthar Rakesh
Colleague at On
Surat, Gujarat, India, India
View →
JN
Jim Neussl
Colleague at On
Switzerland, Switzerland
View →
MG
Matthew Germain
Colleague at On
Spencer, Massachusetts, United States, United States
View →
RH
Ruth Heenan
Colleague at On
Switzerland, Switzerland
View →
JG
Joana Gasparini
Colleague at On
Zurich, Zurich, Switzerland, Switzerland
View →
JJ
Justin Jiang
Colleague at On
The Rocks, New South Wales, Australia, Australia
View →
PS
Piotr Surie Von Czechowski
Colleague at On
Berlin, Berlin, Germany, Germany
View →
CA
Charvolin Antoine
Colleague at On
Grenoble, Auvergne-Rhône-Alpes, France, France
View →
NK
Noémie Käch
Colleague at On
Lucerne, Lucerne, Switzerland, Switzerland
View →
Sabrina King
Colleague at On
Zurich, Zurich, Switzerland, Switzerland
View →
SR
Suthar Rakesh
Colleague at On
Surat, Gujarat, India, India
View →
JN
Jim Neussl
Colleague at On
Switzerland, Switzerland
View →
MG
Matthew Germain
Colleague at On
Spencer, Massachusetts, United States, United States
View →
RH
Ruth Heenan
Colleague at On
Switzerland, Switzerland
View →
JG
Joana Gasparini
Colleague at On
Zurich, Zurich, Switzerland, Switzerland
View →
JJ
Justin Jiang
Colleague at On
The Rocks, New South Wales, Australia, Australia
View →
PS
Piotr Surie Von Czechowski
Colleague at On
Berlin, Berlin, Germany, Germany
View →
CA
Charvolin Antoine
Colleague at On
Grenoble, Auvergne-Rhône-Alpes, France, France
View →
NK
Noémie Käch
Colleague at On
Lucerne, Lucerne, Switzerland, Switzerland
View →
1 education record
Mark Ferguson education
FAQ
Frequently asked questions about Mark Ferguson
Quick answers generated from the profile data available on this page.
What company does Mark Ferguson work for?
Mark Ferguson works for On.
What is Mark Ferguson's role at On?
Mark Ferguson is listed as Data Analysis // Customer Care // Customer Experience // Customer Success at On.
Where is Mark Ferguson based?
Mark Ferguson is based in Berlin, Berlin, Germany while working with On.
What companies has Mark Ferguson worked for?
Mark Ferguson has worked for On, Plusdental, Qunomedical Gmbh, Vodafone, and Carphone Warehouse.
Who are Mark Ferguson's colleagues at On?
Mark Ferguson's colleagues at On include Sabrina King, Suthar Rakesh, Jim Neussl, Matthew Germain, and Ruth Heenan.
How can I contact Mark Ferguson?
You can use AeroLeads to view verified contact signals for Mark Ferguson at On, including work email, phone, and LinkedIn data when available.
What schools did Mark Ferguson attend?
Mark Ferguson holds Data Analytics from Careerfoundry.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Mark Ferguson you were looking for.
Mark Ferguson
2 email domains
Mark Ferguson
3 email domains
Mark Ferguson
5 email domains
Mark Ferguson
3 email domains