Mark Stevens

Mark Stevens Email and Phone Number

Former Global Technology Executive - Turned Therapist @ Bliss Counselling + Psychotherapy
waterloo, ontario, canada
Mark Stevens's Location
Canada, Canada
Mark Stevens's Contact Details

Mark Stevens personal email

About Mark Stevens

After a successful career as a technology executive specializing in Customer Experience (CX), Client Services, and Partner Management across SaaS, eCommerce, medical technology, and digital content, I’ve transitioned to a deeply fulfilling role as a psychotherapist. My background, which includes leadership roles such as VP of Customer Experience and Chief Experience Officer (CXO), gave me extensive experience navigating complex interpersonal dynamics, leading teams, and understanding the human side of business across cultures and industries.In my tech career, I led global partnerships, scaling platforms like Kobo from hundreds of thousands to 14 million users in three years, and received international recognition for customer engagement. My expertise spanned Partner/Account Management, Sales, Customer Care, and Business Intelligence, with a focus on building deep connections with global partners and people from all walks of life.This international business experience provided me with invaluable insights into human behaviour, motivation, and relationship dynamics, which I now channel into my psychotherapy practice. Today, I specialize in individual and couples therapy, including sex therapy, drawing from my unique professional background to guide clients through personal and relational challenges. My transition from business to therapy allows me to blend strategic thinking with compassionate care, helping clients achieve greater self-awareness, communication, and fulfillment.

Mark Stevens's Current Company Details
Bliss Counselling + Psychotherapy

Bliss Counselling + Psychotherapy

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Former Global Technology Executive - Turned Therapist
waterloo, ontario, canada
Employees:
13
Mark Stevens Work Experience Details
  • Bliss Counselling + Psychotherapy
    Registered Psychotherapist (Qualifying)
    Bliss Counselling + Psychotherapy 2023 - Present
    Waterloo, Ontario, Canada
    Session Types: Individual Therapy, Relationship Therapy, Sex Therapy, Virtual Therapy
  • Ronin Psychotherapy
    Practice Director
    Ronin Psychotherapy 2024 - Present
    Hamilton, Ontario, Canada
  • Dfo Global Performance Commerce
    Svp Global Customer Care
    Dfo Global Performance Commerce 2021 - 2022
  • Summus Hearing Technologies
    Managing Director - Customer Success & Marketing
    Summus Hearing Technologies 2018 - 2021
    Toronto, Canada Area
  • Carriersedge
    Vice President Customer Experience
    Carriersedge 2019 - 2020
    Greater Toronto Area Metropolitan Area
  • Rembrand Sports
    Chief Experience Officer (Cxo)
    Rembrand Sports 2016 - 2019
    Toronto, Canada Area
  • Eargo Hearing
    Vice President - Customer Experience
    Eargo Hearing 2013 - 2016
    Mountain View, Ca
  • Rakuten Kobo Inc.
    Vice President Global Customer Care
    Rakuten Kobo Inc. 2010 - 2013
    Toronto, Canada Area
  • Sears Canada
    Avp - Corporate Contact Centres
    Sears Canada 2008 - 2010
    Toronto, Canada Area
  • Vmc
    Program Director (Apple)
    Vmc 2005 - 2008
    Greater Seattle Area
  • Vmc
    Partner Account Manager (Microsoft/Microsoft Global Outsourcing)
    Vmc 2005 - 2006
    Toronto, Canada Area
  • Convergys
    Client Services Manager (At&T)
    Convergys 2003 - 2005
  • Webhelp
    Client Services Manager (Microsoft)
    Webhelp 1999 - 2003

Mark Stevens Skills

Call Center Workforce Management Vendor Management Contact Centers Outsourcing Customer Experience Strategic Consulting Process Consulting Customer Engagement Outsourcing Management Vendor Relationships Copc Registered Coordinator Entrepreneurship Management Consulting Change Management Customer Retention Program Management Call Centers Account Management P&l Management Operations Management Process Improvement Crm Executive Management Bpo Customer Satisfaction Customer Service Leadership Strategy Strategic Planning Start Ups Business Process Improvement

Frequently Asked Questions about Mark Stevens

What company does Mark Stevens work for?

Mark Stevens works for Bliss Counselling + Psychotherapy

What is Mark Stevens's role at the current company?

Mark Stevens's current role is Former Global Technology Executive - Turned Therapist.

What is Mark Stevens's email address?

Mark Stevens's email address is ma****@****all.com

What skills is Mark Stevens known for?

Mark Stevens has skills like Call Center, Workforce Management, Vendor Management, Contact Centers, Outsourcing, Customer Experience, Strategic Consulting, Process Consulting, Customer Engagement, Outsourcing Management, Vendor Relationships, Copc Registered Coordinator.

Who are Mark Stevens's colleagues?

Mark Stevens's colleagues are Marni Moss, Jess Boulé, Lindsay Kenna Msw, Rsw, Acs, Michaela Pries-Klassen, Christine Hillis, Valentina Messier, Ariel Benwell.

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