Mark Stevens Email & Phone Number

Haarlem, Nh, Nl

Amsterdam, Netherlands, Nl

Building an AWS cloud native platform based on cell based architecture to modernize Booking's Fintech business unit for growth, compliance, and scale.

Amsterdam, North Holland, Nl

Sr. TPM on the Developer Experience team in Platform Engineering, focused on improving the developer productivity and satisfaction of our engineers across the company while moving to the cloud. - Created domain wide Product Strategy focused on Developer Productivity Engineering based on stakeholder and developer interviews and industry research.- Led execution and evangelism of domain’s first company wide KPI for engineering via DORA’s Lead Time for Changes.- Mentoring PMs within the Platform domain.

Philadelphia, Pa, Us

- Created, executed, and measured a portfolio product strategy connecting organizational goals and individual product delivery work across multiple teams:-- Interviewed over 35 senior level stakeholders across 12 organizations and teams and synthesized feedback into 3 major themes: future 5-year landscape of the company, technology and architecture, and operational needs and challenges-- Developed product vision and strategy based on these insights and learnings with objectives and success metrics to ensure the strategy is on the right track-- Leadership could now recognize the portfolio’s value proposition and demonstrate the impact to other organizations within the enterprise-- Product Managers (PMs) were empowered to align roadmaps to the future growth areas of the company and understand how their contributions influenced broader organizational goals- Interviewed, coached, and mentor all PMs in the team with one on one’s, shadowing, helping them navigate a complex enterprise, guidance with writing user stories, practicing servant leadership to ensure objectives are on track, and identifying potential opportunities and insights- Achieved green light for deploying the portfolio into Europe by demonstrating value proposition

Philadelphia, Pa, Us

- Strategic and tactical PM that led a multi-tenant advanced video and internet troubleshooting product, which serves 5 K+ daily users and 20 M+ API requests a day, enabling support of tens of millions of customers across 6 multi-service operator companies and 2 continents - Led strategic redesign of the product across both discovery and delivery phases to expand our product market fit (PMF) and generate more value for users-- Participated in over 150 hours of user research, which ensured the new UI was built to meet user’s needs and the most impactful features were built first-- Created Influencer program to allow early users to directly contribute to usability and prioritization in the product’s alpha and beta phases-- Led the delivery of a multi-tenant search micro-service API driving the frontend with 168% faster response speeds compared to the legacy version-- 18% compounded monthly growth rate in engagement of the new version since launch-- 90% increase in engagement for advanced real-time network topology feature since first release- Continuously measured the product’s customer value with quarterly objectives and key results based on qualitative feedback and quantitative metrics such as user engagement, retention, and page load times- Interviewed, coached, and mentored newly hired associate Product Manager

Philadelphia, Pa, Us

- Technical PM that led a horizontal platform product that empowers application teams to build solutions in a standardized way saving them 5,400 hours of developer effort and serves 50 M+ requests a day with a focus on:-- Sustainability – increased success response rate by 33%-- Scalability – migrated to Docker platform for on demand node creation-- Performance – reduced average response time by 75%- Led discovery and delivery of a greenfield multi-tenant troubleshooting product for enterprises and venues that deployed on time in under 5 months, enabling the support of thousands of properties

Reston, Va, Us

- PM at Comcast for highly visible mobile iOS application to support field technicians across the national organization- Work with development, UX, and business stakeholders to support application during critical phases from regional beta launch to national launch- Implemented product management disciplines & processes for product team via Confluence & JIRA

San Francisco, Ca, Us

- PM for a new SaaS product that languished for over a year prior to taking it over. Within 6 months the product vision, design principles, and target personas were defined; reduced scope, facilitated executive leadership buy-in, and released into production on time - Strategic & tactical PM and PO responsible for defining / measuring / maintaining the product’s vision, scope, audience, road-map, release schedule, continuous delivery Sprints, and prioritized product backlog items- Contributed to the development & migration to DevOps and continuous delivery processes into Amazon AWS cloud environment- Manage internal & external feedback with respect to features, priorities, cost vs. revenue, and effort vs. complexity- Manage two separate development teams in San Francisco & Germany ensuring priorities are understood and on track

San Francisco, Ca, Us

- Represent the voice of the customer and contribute to design decisions, scope, and priorities by leveraging 1st hand eDiscovery experience and past work with Recommind clients.- Translated client needs and use cases into technical requirements for engineering teams- Worked closely with UX to design features that met and exceeded clients’ needs- PM for internal automation team - managing priorities, writing requirements & user stories, maintaining road-map and triaging with stakeholders- Member of scrum FLOW group on defining & refining scrum agile methodologies, Epic & Story templates, and increasing team collaboration and sharing.

San Francisco, Ca, Us

- Functioned as a front-line technical resource enabling a variety of high-profile Fortune 500 clients for success with over 100 engagements across North America and Europe - Client facing technical role for high value customers. Driving proof of concepts, implementations, production roll outs, technical training, escalations, and second level support.- Build and maintain long-term relationships with customers by understanding their business goals and pain points and how Recommind helps solve their problems.- Documented best practices, installation, and maintenance manuals for deploying & maintaining software platform in customer environments and distributed within the organization- Act as liaison with technical consultants & support and product management & development

San Francisco, Ca, Us

- Designed & implemented innovative solutions to integrate software platform into client’s environment and make it a part of their day-to-day operations- Built & maintained deep technical expertise on the product and the application stacks and used those skills to address client issues as needed

- Managed the life cycle of eDiscovery platform upgrade to the next major release- Designed UAT scripts and executed advanced testing of system for business needs- Developed and maintained technical and business process documentation for all aspects of the system

- Assisted in designing project scope, business requirements, proof of concept methodology, and participated in request for proposals & evaluation from four eDiscovery vendors to implement a data collection tool within AstraZeneca’s enterprise environment- Participated in UAT development, configuration of system, infrastructure and software installation, and system roll-out of Recommind Axcelerate

- Scheduled, executed, and managed custodian acquisitions for a variety of litigations using EnCase Enterprise, EnCase eDiscovery suite, and Recommind Axcelerate under strict chain of custody procedures and court driven deadlines for all aspects of the eDiscovery life cycle- Developed and maintained an EnCase Exclusion filter that reduced volume of Hard-drive collections by over 90%, saving the company over $5,000 dollars a month in external hosting fees- Develop Operations Manual and System Design Specification documents

Global, Us

- Support day to day operations for customers- Test and upgrade variety of clients to next builds of z/OS