Customer Service Associate
• Trained to maintain a customer relationship by responding to inquiries via live phone calls and email, or live chat conversation and email simultaneously. • Assisted customers in providing information regarding the status update of their delivery • Provided resolution to customers who has a concern regarding their package such as damaged, defective, or wrong item has been received. • Assistance provided to customers who wished to return their products bought on Amazon. • Processed refunds to eligible customers. • Attended to customers’ general inquiries about Amazon’s services offered. • Validated information and proof provided by customer by thoroughly reviewing their proof of submission, or doing outbound calls to police departments. • Handled customers mostly from the United States, Canada, and United Kingdom.
